Best Way Home Improvement

SPOKE TO MR *** HE AGREED TO LET ME REPLACE HIS PANEL AND CREDIT HIM HIS BALANCE HE AGREED IF IT WAS ALL DONE TO HIS SATISFACTION THAT HE WOULD RE SIGN WITH US AND PUT THIS MATTER BEHIND US
Salvatore C***
Resolutions Department Manager
Safe Home Security
** *** *** ***,
CT*** ###-###-####
mailto:*** *** ***

This complaint was assigned
to Safe Home Security Inc
*** *** declined our offer to service her system and provide the upgrade
needed and credit her for five months. We apologize for any
miscommunication or any service issues that she has experienced.
Per her request, we will be releasing her from her agreement.
Greg ###-###-#### ext***

After speaking in depth with the customer, the company will close the account with no additional billing

Complaint: ***
I am rejecting this response because: I do not agree that I have gotten the service that I have faithfully paid for from this companyI have been treated rudely and again, I was coerced into signing the form after being told by Jazmine that my contract would only be extended for monthsI called the company several times before I was able to talk to Stephanie about this matterI even asked her to go back and listen to the recordingShe conveniently informed me that they have had phone problems with their company and that recording was no longer available to be listened toSo what am I to do? I am going through this process because I have researched complaints regarding this company and their policies and have found out that I am not the only one that has the same complaint! I was advised to take the proper steps in filing this complaint before contacting the attorney general's officeThis company had a a lawsuit filed against them for the same thing that is happening to meIf they are not willing to compromise,I will be more than happy to take my complaint further
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: No one is coming out August 6th, I work! No one has made an attempt to contact me in regards to itI waited for FOUR hours on August 1st for NO ONE to show!
Again....only resolution...Cancel my services and contract without penaltyI have no proof credit has been applied as charges were filed on my account on July 31stI have logged into my account and there is no refund for anythingI just received a bill in the mail YESTERDAY for my old address! I do not want to deal with this company anymore, your business actions are unacceptable and customer service is horribleNo one returns my calls, no one answers my questions and you assume I am available on Saturday to send someone outNO one called me to even see if its okAgainCANCEL MY CONTRACT WITH NO PENALTY.
Sincerely,
*** ***

Safe Home Security is only responsible to monitor and respond to the activity that occurs in the customer's homeThe homeowner is responsible for the registration, operation, and alarms that occur with their equipment in their home.This account is scheduled to expire on April 8, 2017.-Justin

It was brought to our attention that *** *** has filed a complaint against Safe Home Security Inc. The customer was having issues in trying to cancel their serviceIn researching her account, the customer has a low battery on one of the sensors, but she is being monitored and being
protected. I have contacted the customer twice and left my contact information to call me so that I can resolve her issue. Greg M ###-###-#### ext *** Gregory M*** Customer Service *** *** ***
*** *** ***
*** *** ***
***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is correct
I would like to still respond that this company has the worst customer service I have ever experienced. When Safe Home took over my account from the previous service provider they for some reason created separate accounts for me in their system, to which I had to call numerous times to figure out and resolveI had to provide them a copy of my original contract from 2012, cancellation letters and numerous phone calls and emailsI also left separate voicemails for the manager Greg requesting a call back in which he never didDue to my own diligence for over a month, it took me calling almost everyday this week and filing a complaint to the Revdex.com to finally get my situation resolvedI would NOT do business with this company if they monitored my home for FREEI also plan to keep the stop pay on my bank account to confirm that they do in fact actually process the cancellation through
Sincerely,
*** *** ***

After
performing a live system test with the customer we were still unable to detect any
problem with the customer’s alarmWhen *** *** signed up with us he
declined the option to enroll in our service/repair warrantyIn fact, *** *** only signed on for us to monitor his alarm system and to report in the
event of an actual burglar alarmWe’ve done the best we could on our end but if
the customer is still disgruntled we can arrange a special option for him to
buyout his remaining time left with usHe can contact Christopher H*** for more details

Complaint: ***
I am rejecting this response because: I'm confused as to whether or not it will be taken off my credit report or if they're requesting information for their own records
I'm not sure if they even located my account and that it was misread as past due I just want this to be clarified for my own records since I'd have to re-run my credit report to see if it was even taken care of
Sincerely,
*** ***

We will be repairing system on 8-6-16, and the credit has been applied

We have reached out to this client by phone, and did not here backAn email was just sent, with contact information and the hours to reach someone who can help the client with their concernsWe are willing to cancel the account but would like to hear from the client either over the phone, or by
responding to the email sent
We will reach back out to the client next week

We will accept $to close payable in installments. $for first payment. Please facilitate with your account manager Melvin *** ***. We will have him give you a call today

After reviewing the Revdex.com complaint and our notes, I've decided to released the customer from our agreement.No further obligations are required.Thank You!!!

To Whom it May Concern,Safe Home Security has reviewed *** *** Security Account in regards to this complaintIt seems the *** are having a phone line issue which is causing the system to beep. At the moment, Safe Home Security does not have a technician readily available in the
*** area to service their alarm system in a timely mannerBecause of this, Safe Home Security will be releasing the *** from their Security Agreement immediatelyNo further payment or action is required by the customer. A credit update will be done as well to reflect the account as paid in full, and never late. We apologize for any inconveniences this may have causedWe ask that The Revdex.com close this complaint as resolved.Sincerely,Colin W***Corporate Account Manager Safe Home Security

I released the customer Gladysbell S*** Payroll Manager Dealer Support Manager Middle StMiddletown, CT ###-###-#### Ext

Revdex.com complaint case # *** *** *** ** *** Her account has been terminated. A system removal was done on 2/22/ No further obligations are required Thank you!

Complaint: ***
I am rejecting this response because: I have only received voice messages and I have called back the following day each timeThey continually call when I am at workNo one seems to know who *** in Resolutions isI've been told they will document in the notes and call back once they are able to locate ***.Also none of the other items have been addressed in their responses.Lastly, my request is to end the contract without penalty.
Sincerely,
*** ***

Based on the email from the representative at *** *** we will release the client without further obligation. Please allow days for the process to complete and ignore any correspondence recieved prior to that time. Neither party will have any further obligation to the other

To Whom It May Concern,Per the *** Monitoring Agreement, their account with Safe Home Security was not due til expire until May 17, The customer stopped payment on the account since the month of January. Once the Flore's make the final months of payments on the account, the account
will be eligible for cancellationThe total amount due on the account to close is $219.95. Sincerely,Colin W***Corporate Account ManagerSafe Home Security