Best Way Home Improvement

The company is attempting to find a resolution that sees the customer being able to remain with the companyIf we cannot provide the ugrades the customer desires, we will release the customer from all contractual obligations

I called the customer and explained we need to send the tech back to take pictures of the damage then we take action on the repairs
Any questions cal Ambrose G*** *** ***

Client is set for service today and has a zero balance

*** Complant should be assigned to Safe Home Monitoring. IN RESPONSE TO THE COMPLAINT, WE CLOSED OUT THE ACCOUNT DAYS AFTER THE CANCELLATION LETTER WAS RECEIVED IN APRIL AND ACCOUNT WAS CLOSED OUT IN JUNE PER THE DAYS WRITTEN NOTICE ON THE AGREEMENT THERE IS NO REFUND
OWED Jevaun P*** Resolutions Department Manager Safe Home Security *** *** *** Middletown, CT###-###-#### mailto:***

The customer has options. We can install the part and he can honor the remainder of his agreement approximately years or he can pay teh 90% buyout to term $

Complaint: ***
I am rejecting this response because:From: *** *** [mailto:***] Sent: Monday, November 16, 12:PM To: *** Subject: *** claim number ID*** an agreement was made to have an *** come out on 11/10/2015, this did not happen a person name jeffier call on the 11/11/as a follow upnothing at this time have been done to my alarm to protect me and my familyas of the of this month,so at this point I am requesting that the service agreement between myself an safe home *** come to an end,so I can get protection from a company tha can service me and my family.cause they clearly can't
Sincerely,
*** ***

To Whom it May Concern,I am unsure why *** *** is rejecting this resolution as Safe Home Security has honored her desired resolution of closing her account at the end of this monthNo further billing or action is required by MsPowersThe account will be closing April 30th as requested. We ask The Revdex.com to close this complaint as resolved, as all the requests of *** *** have been met by Safe Home Security.Sincerely,Colin W***Corporate Account Manager

Complaint: ***
I am rejecting this response
because: I was up to date on my payments when your company turned my service off And then magically a month later it was turned back on and you had no record of it turning off Three of your representatives told me it was turned off I do not accept your reply fore you breached contract and turned my service off even though I was still paying youI only stopped payment when you turned my service off Therefore, you need to read the contract and see what needs to happen when you breach contract
Sincerely,
*** ***

I sent out a copy of the Point Home agreement today, this thread stated they went with a local company, if so we can switch the service back for no charge, or the buyout can be paid of $if they did, if they did not switch, then they can stay covered with us and continue to pay monthly or quarterly to Safe Home Security.If the alarm needs service and is still with Safe Home Security, I will schedule a free service call as well

Customer signed a month agreement on 8/17/The system was installed at no upfront costthe customer made paymentsThe 5th was returned from the bank unpaid, the authorization was revokedthe customer claimed her system didnt work, but we were receiving signalsWe offered service,
but she stayed she powered down the system, and refused to payThe account was sent to an outside collection agency for the past due balance

The customer was working one on one with a customer service represantative throughout April and May in an attempt to have the alarm serviced, replacing a motion detector, and having their service upgradedThe first attempt of cancellation was via phone call on June 1st, 2015, after we had already
sent out the upgraded Cellular Unit for the alarmAlthough we haven't done wrong by this customer, we will still go above and beyond by cancelling the account when the part is sent back

Complaint: ***
I am rejecting this response because: I should not have to go to those sites to submit a dispute This account was closed over a year ago Safe Home Security should submit the correction at this time
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: after a year we have requested the records of how the system was armed since to no availObviously the system was not working properly on the day of the break in until the technician was able to come out on the 23rd or thereafterThe app was the n downloaded that day and now we visually see that it kept unarming itself a minute afterwardsThe system has been armed in motions for over a year and it was faulty as we have seenI am asking for refund of my payments from the date of installation until the day it was fixed accoedingbto the technicianThat is about $then we can repair this business to consumer relationshipI am dissatisfied with the wiring and serviceThat is not what the contract agreement was and I want to be compensated for my loss of securityWe had to install bars on our windows as a safety precaution because the alarm is faulty
Sincerely,
*** ***

Please see previous response. The customer actually owed more but paid settled amount. The matter is closed

The account is closed there is no balance due. Keep trhis correspondence through the Revdex.com as your confirmation. There will be no further billing and no further obligation of either party upon the other

This agreement is scheduled to expire on October 27, Monitoring services will occur until then

Complaint: ***
I am rejecting this response because: I want this handled in writing on the Revdex.com website. I did have water damage but I had the entire system reinstalled all windows, doors, etc and in the basement I simply had the wires installed that need the sensors. I have already paid over $for all of this. Now I need the sensors applied to to the wires as stated in my initial complaint. I need the same guy to come out to repair the things that may not be working properly. I don't want to communicate with Safe Home security over the phone; and I work long hours in a hospital and I'm simply not available by phone. 1) Will SHS send out the same installer to complete and fix any previous work that may not be operating correctly?2) Will SHS allow me to pay for the warranty monthly without having to sign a 1-year contract?3) I don't want any charge for any of this next service because I paid my sister to come over and I called the installer to notify him in advance and he confirmed he's comingSo will SHS send out these techs with no charges to me?
Sincerely,
*** ***

I wanted to let you know the issue has been resolvedLater on Friday 2/I requested to speak to the CEOThat's when the very people who keep telling me was no appointment until 2/called back with appointmentsFinally the tech showed up on Monday 2/to correct the issueI still would like to end my contract which ends in MayThank you!

I’m responding to Revdex.com complaint #*** *** *** Our dealer decided to release the customer from the agreement Her account will be terminated as soon as possible. No further obligations are required Thank you

Complaint: ***
I am rejecting this response because:I asked for the service to be canceled after their alarm failed to protect my familyI asked for
a refund and repair they said they "would get back to me" instead they just sent my account to collections which I paid in fullThey have not offered to repair the damage nor were they will to work with me in anyway when I had concernsThey do not monitor yet only wait for phone callsAny thief could cut the phone line and break into any safe home house.
Sincerely,
*** ***