Best Way Home Improvement

Complaint: ***
I am rejecting this response because:
The business
committed fraud by monitoring a system still under my name when I don't live there anymore and charging me for service that was never rendered.The current owner was getting free monitoring of the security system I left in the home The business failed to collect from him and put a new service contact in his name.Then the business tried to bully me into paying 300% markup on a new security system.This business is committing fraud I would pay out my service contract if the business would provide a service that is reasonably priced and not under the auspices of fraud.They needs to stop bullying customers into something they should not have to be charged for.This is unacceptable and I am not complying with anything that is fraudulent
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I provided Safe Home Security with the *** *** Documentation in August and they have chosen to ignore if for months, untill now! For months they have chosen to do nothing but lie, mislead us, while ignoring all email correspondenceAfter months of all the lies and aggrevation, I want my payments for October and November of $50.99, at total of $101.98, refunded to me as they were only made based on their lies and promises. When this is returned to me, I will then agree and acceptThey are the cause of this prolonged disputeThey could have and should have done the right thing from the very begining!
*** ***

This account has been closed per the customer's request and a refund check in the amount of $has been sent on 2/19/

Since the client left to go with another company that company may be willing to pay the buyout but if not the client is responsible

This account entered into a month agreement on March 24, and will remain in effect until March 24, If this account located to an area where we provide service, we are willing to move the equipment and transfer the terms of the agreement to the new address for $

I accept! Jamie P*** walked me through shutting down the alarm system last night so we would no longer hear the erratic beeping and alarms going off But that means no security system at all So I am pleased I can now move on to another company to set up a security system Thank you Revdex.com for your help in this matter Very appreciative!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The settlement check of $was recieved on 7/5/after this Revdex.com was submitted. Plesae allow days for the cancellation process to complete and ignore any invoices recieved prior to that time. There are no further obligations of either party to the other

Complaint: ***
I am rejecting this response because: Nice business model! Cheating
people out of their hard earned cash Its a law in your state for a reason; Its shadyYou have a contract in one person's name signed by a different personAny laws around that? Maybe we should go that route and you would have to reimburse me for the past years this illegal contract has been in place. I have contacted the AG to escalate the matter
Sincerely,
*** ***

To Whom It May Concern,In regards to the complaint against Security Systems Inc: We've reviewed this account in great detail and have opted to close the account at the customers request. Please allow up to days for the this to occur. Sincerely, Princess B*** Senior Account
Manager Safe Home Security

To Whom It May Concern,As stated in *** *** agreement it is the customer's responsibility to call in at least once per month to test their security system to ensure all zones are communicating correctly. If a burglary occurred in the *** residence, this is the first time *** *** has ever stated anything of that nature to our companyThis instance is the exact reason why we request customer's to regularly test their alarm system. As stated in our previous response once $is paid, the account will go to close once that payment is received. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Again, my mother had dementia and did not have the mental capacity to enter into a contract with Safe Home Security. She never understood what she was doing or even how to operate the security system. It wasn't until I had the ability to get into her bank account that I noticed the charges that were going through to Safe Home Security and stopped them. I never told anyone at Safe Home Security that the house had been sold, only that my mother was no longer living in the house -- she is now in a nursing home. The security system had been disconnected a while back. In fact as an example of her inability to make these types of decisions, she signed up for another security system with ADT in the past months. I had to cancel that system as well. She was not of sound mind. I refuse to pay the cost on the remainder of the contract because she did not legally have the ability to enter into the contract due to the dementia. As far as I'm concerned your company took advantage of an elderly person with dementia who could not make these types of decisions. I've read many comments online and apparently your company does this type of thing quite frequently. My mother will not be taken advantage of! And this "Karen" individual was supposed to call me about the system over a week ago and she never did. I refuse to contact this company again -- all I get is the runaround, answering machines, or most recently I WAS HUNG UP ON. As far as I'm concerned this case is closed. No further payments will be made. Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:My account is under ** ** *** *** I have already talked to the corporate resolutions manager and they gave me months freeI will see how this goes
Sincerely,
*** ***

As a courtesy this account was already sent a credit update to *** and *** when the customer finally paid teh back balance on 5/3. The payments were late but because we provide outstanding service this request was accommodated. Please allow days for the bureaus to update
the records

Due to unfortunate circumstances with the install of the cameraWe gave customer months free service for the inconvenienceWe had customer scheduled for October 13th as a place holder for a sooner dateContacted the customer offered October 1st then October 3rd we agreed on Tuesday October 6th
for the setup and installation of the camerasGoing forward customer will contact Christopher H*** at ext *** for any issueChristopher H*** Customer Service Manager Safe Home Security ** *** *** *** *** *** ###-###-#### mailto:*** *** ***

SPOKE TO *** AND WE MADE AN AGREEMENT TO REMOVE THE CAMERA AND QUANTUM ADD ALARM.COM, DOOR/WINDOW CONTACT AND LOWER RATE $PER MONTH
Ambrose G***
Field Technician Manager

Spoke with client today to follow up on service appointmentWhen tech was there he sent signals from every zone and we received a signal from the smoke detector client felt wasn't workingI offered three months credit and had it entered for the inconvenience of the missed service appointmentsI
also explained to client she can buy smoke in a can and test smoke detector with a rep from Safe Home Security if she feels the smoke still isn't working, so everyone can be on the same pageClient was okay with the credit we offered

This account entered into a five year agreement on September 24, The security system is the homeowner's equipment and the homeowner's responsibilityThis agreement is scheduled to expire on September 24,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***