Best Way Home Improvement

After reviewing this account the representative should have taken $for months monitoring and late and finance charges to close this account. Because the client pays annually I believe the representative became confused and made an error in collecting months. Please
contact Karen C*** at ###-###-#### and she will issue a refund to your credit card for $to rectify the error

To Whom it May Concern,*** *** is still receiving bills because she has not paid the balance of her agreementHer agreement expires August 2nd of She owes a balance of $to close her account. *** *** paid a balance at the end of March which was equivalent to months of
serviceThe issue was *** *** had not paid Safe Home Security for services since December of After late and finance fee's being waived, the balance she paid brought her account current until May 1stRendering May, June, and July due in the amount of $137.97.The balance can be paid via check in the mail, or a Customer Service Representative will gladly assist in taking a credit card payment over the phone. We ask that The Revdex.com close this complaint as resolved. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

The customer can only pay monthly if they are on automatic draft. We do bill months in advance with quarterly billing if they choose not to have auto draft. If the customer would like to go back on monthly draft for December 17th we would be willing to do the following only as a time
solution:
1) They pay $of the current back and late fee balance
2) We would update the credit report to reflect paid never late
3) They would have automatic monthly draft on teh 17th of every month beginning with December 17th,
If the customer rejects this offer then the current back balance and reporting will remain. The a/r on this account is accurate. It reflects owed back balance, late fees, finance fees and returned item fees for bounced drafts

Complaint: ***
I am rejecting this response because:This company should be listed as a ZERO balance with no negative credit reporting, however, I am still recieving bills/late fees/finance charges from this companyThis tells me the account and my name is still in their system.Have company make the proper adjustment to their accounting system and send me a billing statement to evidence their system shows "paid in full"They agreed to mark the account ZERO balance, as of 1/15/It was done through a dispute with youThey continue to bill meAfter calling them, the "customer service rep" says the account is still has a balanceThey have resolved the initial complaint, but have now created another oneYour complaint # The last statement I recieved was dated 1/25/16, which is days after they made their agreement
Sincerely,***
***

Please see previous response with instructions Thanks

PLEASE RESPOND TO OBJECTION, SHE WILL DISCUSS MONTHS FREE AND A FREE REPEATER WITH HER HUSBAND, AND CALL US BACK… Shane M*** Customer Service Director
*** *** *** ***
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*** ** *** ###-###-####

After reviewing the account we are able to honor everything promised to you. Everything stated was put into place but we did not receive a construction addendum that was mailed out back in August and this is the reason the billing has started again. The total costs are as follows, $
for the system takedown and reinstall along with a charge of $per month for a max of months to suspend the account (total $48). I will back date the construction addendum to August, apply any payments to the $and credit the rest to the account at the new address. Carlos who is the rep you were working with is going to reach out to get all of this resolved for you David R*** *** *** ***
*** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** *** *** ** *** ***

To Whom It May Concern,A Senior Account Executive by the name of Colin C*** has reached out to *** *** yesterday via telephone*** *** admitted to misreading her agreement, and felt she was severely misled by her new companyShe will be contacting the new company for clarification, and is
working with MrC*** to stay monitored by Safe Home Security. We ask that The Revdex.com close this complaint as resolved. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

..*** *** called into our office and wanted to cancel his service because he felt his rate was too high and he was offered a lower rate and three months free in which he accepted because he was satisfied with our service. After the three day rescission period the customer called in to cancel again because he had an alarm event where he had a unpleasant experience with the monitoring company *** because he felt they were rude and when he called into our office and our primary monitoring center *** *** who answers our calls when our office is closed did not have the customer in their records but they do have access to our system database to assist the customer. In conclusion, the contract stands. We have no intention of releasing the customer from the contract. The customer has always been monitored, was provided a lower rate, was provided three free months, an extra month for inconvenience with the monitoring center and in addition, if it would make the customer feel more comfortable, we will send a technician to his home at no charge where we can switch his monitoring center to *** ***We request this complaint to be closed. Greg M ###-###-#### ext ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would especially like to thank MsPrincess B***Although some of our discussions were heated at times, she never failed to call me back when I found something new to discuss.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I did speak to them a few times as he saidThe thing is I signed up for a doorbell camera I didn't sign up for anything else they could not put it inI did get with my provider I was told that I have high Internet service and I am locked in to a contract packet with my providerI called the company back to give them this information and I did not get a response after that no one came out to see if they can connect the camera system If I wanted inside cameras I could have but inside cameras I did not want inside cameras I wanted to doorbell camera that is what they were supposed to be selling selling me they wanted me to except what they wanted me to except but if I'm going to pay for something I want to pay for what I want not for what they want me to have I also explained that my contract with *** did not run out until August yet I still get a bill so I don't feel that I should have to pay for something that I did not order I want because that's what they think I should have After I told them that the provider said I had her Internet service no one called me back no one came out to see if they can connect it because that provider checked and they told me that I had hot Internet service so if that's the problem they must've done something else wrong When I first found out that they could not install it that was a couple months later maybe a month later I told them to come and take it out and put my system back the way it was nobody wanted to do that they did not call me they did not send anybody out they took my system that I had in here and they didn't bring it back and they didn't want to come take theirs out I also explained to them that my husband did not want the system we only got it because I talked him into getting a doorbell system and that's the only reason why he approved but when we found out that we could not get what we want it I asked them more than wants to come and take the system out and put my system back nobody acknowledged my requestI am still willing to let them come and get the system and put my system back just the way they found it which I have been requesting for months for them to do and no One ever responded to me

Please refer to my original responseThis account is no longer active

To Whom It May Concern,It does sound like there was some paperwork that was crossed in the mailThis customer's account is closed with a zero balanceNo further obligation is requiredThe customer should be receiving or should have received confirmation from the States Attorney General as well. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

We are sorry the customer feels they are not being treated fairlyThe customer’s account has been canceled, but no refund will be given as previously stated Thank you Kristopher V*** Customer Service Director Safe Home Security Sebethe DrCromwell, CT(800)833-x*** *** ***

A letter will be sent to the customer, per his request, so he may submit it to the credit bureaus to remove the inquiry

Client must buyout account or purchase new equipmentIt is not our obligation to move the system and we try to move the system if given enough notice ahead of timeBased on our notes it shows client called the day she was moving from the old locationOur records indicate that enough time wasn’t
given
Miguel C*** *ustomer Service Manager
*** *** *** ** *** *** *** *** *** *** *** *** ***

I (*** ***, Co-Director of the Customer Care Dept.) attempted to call the customer for a resolution to their issue. When I asked why they wished to no longer be a customer of Safe Home Security, the customer claimed they just "didn't like us anymore." When I
asked for further reasoning, they could not expandThis is not enough to break a legally binding agreement
The customer signed a year agreement in April of 2010, taking them through April of The customer's agreement plainly states that they must send in written request of cancellation at least days PRIOR to their expiration date or the agreement will renew for an additional monthsToday is June 9th, and we are still yet to receive the written request for cancellationThe agreement is valid

Refund check is on the way Please accept our apologies

Safe Home Security After reviewing the account and the client letter it is found that credit should have been applied as the client statedThe balance due on the account will be waivedAlong with seven months of monitoring charges credited offThe next bill will be due January of I
want to apologize for any issues this may have caused ***The client is aware, and is happy to have this issue resolved Any question please call ###-###-#### Kamishia M***