Best Way Home Improvement

The contract was signed January 13th. All customers extended credit have inquiries and are reported monthly. Please consult your contract

The customer was given an option to add battery coverage to their service plan when she first discovered her low batteryThey declined In regards to the account still being open, the customer still has yet to send a written notice of cancellationThey are responsible for their monthly
payment until we receive a written letter of cancelation and their account is paid current Once both of those conditions are met, we will agree to close the accountThe customer continued to be monitored throughout all of her timeIf the customer continued to have a service problem, we would have gladly sent a technician to look at the alarmThe only communication we had with the customer after the battery issue in 2012 is when she wanted to close the account Since the customer specifically requested for us not to call her, I would suggest she contact our office asap to rectify her issue

Complaint: ***
I am rejecting this response because: system still not working will not arm call every day no response 7/7/are the only day I could arm the system and no one will call back of answer phone need help!!! Have wasted to much time for something that sould be simple
Sincerely,
*** ***

To Whom It May Concern,The *** contract was to expire in June if days written notice was sent prior to the cancellation dateThe *** did not send any cancellation documents until June 9th, At that point, the account had already surpassed the expiration date and entered into a
one year automatic renewal per the contract terms. On August 18th the *** sent a copy of their sale of home document which allows an early cancellation clause to come into effect, releasing them from the agreement. No further billing is required on the accountPlease let this response serve as formal confirmation of cancellation. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

To Whom It May Concern,In regards to the complaint against *** ***This customer had blocked a payment on the accountThe account was during the processing period of cancellation when the payment was attempted to be draftedThe customer received the statement alerting them that the
payment had bouncedThey can disregard that statement as we are willing to waive the customer's final payment on the account. Please let this serve as formal confirmation that there is no further obligation required by the customer and the account has been closed. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Safe Home Security has agreed to cancel this account without penaltyA refund request of any amount will not be granted

RE: Complaint Safe Home Security, Inc.Safe Home Security has canceled this account per the customer's requestThere is no further money due

We
cancelled this one out a few weeks ago and Lauren notified Erica and Sandra
Probably need to talk with them because they didn't cancel it outWe did what
we were suppose to doLet us know if there is anything else you would like us
to do
Thanks,
","sans-serif"Times New Roman">Brad

We spoke to the customer on 2/10, and she requested months of serviceThose months of credit were applied to the account that dayThe Glass Break Detector was shipped to the client and we are willing to come and install it

Revdex.com: I will accept the offer but I did not sign a year contract with this company and I need this to be removed off my credit report I am unable to pay this in full but I will pay it off
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I am not complaining about my last service request, when this company claimed to deny me service because of a past due balance, but all of the prior service request which they claim to not have any record ofIt's very convienant that they don't remember or have any record of my service callsI am still requesting that my contract be canceledThis company is a pitiful excuse for securityI would not recommend anyone to buy this service, and I'm sure that I'm not the only unhappy customer with similar problems.
Sincerely,
*** ***

The customer's account has been credited months of service and we also we waived the cost of the battery.The client had a low back up batteryThat particular battery is only used if the power to the panel goes outThe customer was not affected while this battery reported lowTheir system was
100% operational.In an effort to appease the customer, we waived the cost of the batteryWe dispatched a repair technician to change the battery for customerWe then issued months of credit because the customer was upset that a battery was low. We gave the customer $in credit because they had a low batteryUnfortunately batteries go low, and as much as we would like to be able to control the lifespan of a battery, we have no control over themI am not sure how this indicated to the customer that anything was a scam.Currently, the customer only owes one month of their quarterly paymentIf they would like, they can call into our billing department to request an updated invoice. We will not be canceling the customer's account because they had a low battery

Safe Home Security has agreed to cancel this account

Complaint: ***
I am rejecting this response because: they are CLEARLY NOT READING their own contract It states that
they can only auto renew the contract FOR MONTHS NOT YEARS!!!! I have emails from their own customer service/senior account manager that this company did "do a month roll at one point" in our relationship with Safe Home Please read the attached contract stating they were only authorized to do a month renew and the document sent to the state attorney general proving they renewed for a month period
Sincerely,
*** ***

The account is being cancelled and there is no further obligation. Please allow days for the process to complete and ignore any further correspondence recieved prior to that time

Although the agreement the customer signed states there is a month automatic renewal period if they do not give written notice to the company at least days prior to their expiration date on their intentions to cancel the account, the company agrees to go against the contractual obligation and
close this account with no further billing due

COMPLAINT ***
***
In regards to the above mentioned complaint, we have since
been in contact with the customer and have an appointment scheduled to complete
her servicesThis complaint is resolved and should be closed
JEVAUN P***
Resolutions Department
Corporate Manager
Safe Home Security
*** *** ***
Middletown, CT
###-###-####

Complaint: ***
I am rejecting this response because:
We have been loyal
customers with Safe home Security for yearsRecently, the customer service
that Safe Home Security has provided us has been the worst service that we have
ever
hadThis company is so consumed with keeping a customer into a contract at any
meansYes, a contact is legal and binding, but just because it is legal does
not make it ethical and that is what Safe Home Security lacks, ethics, in my opinionAllowing
your employees to talk to customers in a condescending manner is a serious
problemIn most businesses, the tone is set at the top,so that does not paint
a good picture for Safe Home Security managementWhether you know it or not word of mouth goes
further that any advertisementThe reason we do not want to be associate with
this Safe Home Security any longer is because of their unethical practices,
establishing contracts that could be deemed entrapping, although it is legal and Safe Home Security poor customer service we have encountered, their staff did
not perform well in problem resolution with us as a consumer
I
would like this letter to be publicly documented about are official
cancellation, in case we run into a problem at the end of our contract:
*** * *** ***
*** ** *** ***
*** *** ***
June 11,
Safe Home Security
** *** ***
*** ** ***
RE:
Cancellation of Security Monitoring Service Ref* or ***
Dear
Sirs,
This
letter is to officially inform you that we are cancelling our security service
at the end of the term of our current contractThe date is April 26,
We have
examined the contract and are following the procedures recommended there for
cancellationIf we don’t
receive written response from you within days, from the date of this
cancellation letter, we will consider that Safe Home Security has accepted our
cancellation request
Additionally,
we have decided for the remainder of this contract that we do not want or no longer agree with the direct payment
option that we had established back on April 26, This serves as an
official notice that we want to discontinue
the direct payment option and have a bill mailed out to us on a regular
basis for the duration of the aforementioned contractOur expectation is for
Safe Home Security to have this accomplished for the July billing cycle,
we will closely monitor our account to ensure this auto-payment has ceaseWe
have returned all of SHS’s home security equipment
If you
have any questions, we can be reached at *** ***-***, *** ***-*** or at ***
Respectfully,
Sincerely,
*** *** * *** ***

Revdex.com:I did in fact speak with Christopher again and did agree to have the system monitored through 4/30/16, at which time I am being released from my contract with no additional fees or cost incurredI understand that there will be no further dispatchesI do appreciate the assistance that has been provided in this matter. I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***