Best Way Home Improvement

To Whom It May Concern,The complaint the [redacted]'s are making does not have all the correct details listed. The [redacted]'s contract was due to expire September 23rd, 2016 as long as a cancellation letter was received 60 days prior to the expiration date(no later than July 23rd, 2016). The...

[redacted]'s did not call until August 11th, 2016 to cancel their services. At that point, per the contractual obligation the [redacted]'s signed, the account was to renew for another year of monitoring. The [redacted]'s did not send a cancellation letter to Safe Home Security until 09/20/2016. Making the account eligible for cancellation September 23rd, 2017. Ms. [redacted] did speak with a Manager named Joseph, who made a decision to have the account processed for cancellation early. The normal processing period for cancellation is 60 days. The [redacted]'s should not see anymore withdrawals from there account after this month. At this time there are no refunds due. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

We will cancel this account.  Please allow 30 days for the process to complete and ignore any previous invoices.  Once closed neither party will have any additional obligation to the other.

On Monday January 18, 2016 [redacted] was contacted by Christopher H[redacted] who explained the billing process with the customer. [redacted] received an invoice for the parts that were used to make his alarm system wireless. The customer never paid for the charges because his equipment was covered under his warranty and a credit for the amount was covered by [redacted] sometime before the customer received the invoice. The customer has since received 4 months free for the amount of time that the system was down and hasn’t paid monitoring fees for September, October, Novemeber and December. [redacted] further explained to the customer that he now owes His January bill and going forward if he has any other questions or concerns he can contact Christopher Heath at ###-###-####.

THE ACCOUNT HAS BEEN CANCELED. WE APOLOGIZE FOR ANY INCONVENIENCE.

It was brought to our attention that Mr. [redacted] has filed a complaint against Safe Home Security Inc. We have addressed all of his concerns regarding the agreement recently signed and we will honor it at 23.99/36months, we have left multiple messages and haven’t been able to communicate with Mr....

[redacted]. On Feb 10th, we left a voicemail expressing that we are going to honor the agreement he first signed. Shall Mr. [redacted] have any questions concerning his account; he may reach out to us directly or please respond to the Revdex.com as stated.             Respectfully,   Stephanie L[redacted]

Her account has been terminated. A system removal was done on 2/22/16.

No further obligations are required.

Thank you!

To Whom it May Concern,We have reviewed [redacted] account in detail and found that an issue occurred when [redacted] was attempting to temporarily suspend her monitoring service due to renovations in the home. The issue resulted in a false alarm occurring at the home because the account was...

not properly suspended. Because this was of no error on [redacted]'s part, Safe Home Security has opted to credit [redacted]'s account 5 months of monitoring. That will be 3 months of monitoring to cover the false alarm [redacted] incurred as well 2 months of monitoring at no charge to cover the time we have suspended the system(until June 6th, 2016). The credit's have been put on the [redacted]'s account and the monitoring has been temporarily suspended in order to avoid any further false alarm's.We ask that the Revdex.com close this complaint as resolved.Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are cancelling and there is no further obligation for this client.

Client is under contract through 2021.  They have paid for a year without complaint.  They may either pay the buyout under section 4 or continue to honor the contract through it's duration.

Complaint: [redacted]
I am rejecting this response because: they have taken no responsibility for their own lack of response nor have they apologized.
Sincerely,
[redacted]

This account will be cancelled per dealer support. Any question call ###-###-####

On October 1st 2016, our technician installed an alarm system for Mr & Mrs [redacted]. Our technician connected the alarm system to the phone line, and our monitoring center is currently receiving signals. Under no circumstance would our...

technician cut a customer’s phone line. We apologize are any inconveniences the [redacted]’s  have experienced, and we are more than happy to do a service call request for this customer and service alarm system.   Thank you!     Julianne M[redacted]

The account has been canceled, per the customers request, with a zero balance. Please let this be the confirmation in writing, requested

I am working with [redacted]. They want to continue the service for this account as long as we fix a key pad that is not mounted due to renovations. I spoke [redacted] who has my direct contact information and we will be in contact to resolve all issues.   Kamishia M[redacted] Customer Service...

Manager   Safe Home Security 55 Sebethe Dr. Cromwell, CT. 06416 ###-###-#### [redacted]
[redacted]
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Please re-read the original complaint.  It states that she is deceased.  Also, SHS has not returned the message that I left.  I have called numerous times to speak to the manager of this case and she is always unavailable, so I've left a message which has not been returned.

ACCOUNT IS CLOSED AND BALANCE IS ZERO.

Thank you for your help, would it be possible to get in writing from the business a formal letter stating that my account has been cancelled? Please advise. Thank you.[redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

There is nothing on the contract which was signed," it was made clear that I would be moving to ** in 8 months" and agreed the system would be moved, which is the policy, since there is an additional charge. We will work with the customer for an agreeable resolution, but our previous attempts...

have been unsuccessful.

The account is closed, and considered satisfied, with no balance due. The customer has no any further obligation to Safe home Security regarding this account.  Please let this serve as your requested receipt