Best Way Home Improvement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
 My payment for August is in the mail.
Sincerely,
[redacted]

The account was canceled, with no balance due, and a credit repair  was requested. We apologize for any misunderstanding or inconvenience.

To Whom It May Concern,The customer's original complaint was that the sensors were not installed and money was taken fraudulently from her account. Once Safe Home Security confirmed on this platform that the job was done and the money was paid to Safe Home Security for parts, the customer is now claiming we have not provided proper customer service in an attempt to be released from the contractual obligation. Safe Home Security has fulfilled and followed through with all things promised in the first contract signed, as well as the second contract signed. The customer was unwilling to pay for an additional part to ensure the communication in the shed would be at full strength. We have since offered to remedy the situation at no charge to the customer. The customer is refusing to accept our offer. If the customer is refusing to accept our offer of putting a free signal repeater into the shed to ensure proper communication at no charge, Safe Home Security will be forced to seek the full term of the original signed contract expiring February 11th, 2021. I will be more than happy to contact the customer on the number she provided to have our technician go to the home and install the part at no charge. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

[redacted],
Complaint: [redacted]
If there is still time I'am rejecting Safe home Security Response because of being lied to they broke my Contract and one of there employee's they work's for them I had called and called for a question on a set of Security Camera's and I was called an It by there Techician named Michael because I was having problems shutting off the alarm system by the key pad. He refused to come out to [redacted] where I live and I had talked with my attorney and they told me they broke the contract by not coming out to give me  hand and I was advise by them if this doesn't work out to take it higher up to the attorney general to get my whole Refund Back that they took from me
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because, I have been told...

in the past (Nov and Dec 2016) that there would be no other bills sent to me and that the account would be closed. However, 1 month after the contract end date, I received another invoice yesterday, stating that I owe them $95.31, which includes an incorrect balance due, late fee and finance charge as well. And a warning that another $10 would be charged if this is not paid by 1/15/2017. I do not trust the company. I need a written confirmation letter stating that the account has been closed there is no balance due on the account. I also need a final no-balance due invoice that states that all obligations have been met and there is no balance due on the account. An email to that effect would suffice as well. I do not want to go through this again next month or the next, when I receive another invoice from them and I have to go through this mental harassment another time.Please have them send me an email or a letter stating that I do not owe anything on the account and I will not be sent any more invoices with any payment due, late charges and finance charges. Till such time that I receive this email or letter, I would like to keep this case open, so I don't have to go through this again.Thank you very much.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This customer is upset with the price that they agreed to pay. Each company offers different products and services with varying prices. The agreement is in effect until June 19, 2018.

Account is canceled

The customer's first contact to the company in reference to the move was June 5th, 2015 to inform the company the home would be selling, not that it had sold.  The customer was informed that they must get in the proper documentation (HUD-1 Statement). This was after the funds had already been...

paid for June, so even if the documentation had come in when the customer alleges, there would be no refund due for June.The next contact to the company was July 6th, over a month after the initial contact. Again, this was after the customer had already paid for July. On July 30th the customer called to inform the company they had sent a fax the week prior, which was not received. The paperwork was finally received July 31st, and the company went above and beyond to cancel the account within 12 hours so the customer did not get charged for August as well.Lastly, the customer signed an agreement in October of 2014 for 36 months. The customer's agreement states that 90% of the agreed upon terms must be received in order to close the account, "Applicable for sale of home, death, and transfers." The company went against these terms and cancelled the account without accruing the remaining balance, which should have been $879.78. As you can see, there is a litany of reasons why this customer is not owed a refund, but the largest being that the company has 60 days to close an account, and the company closed the account much earlier than the contract terms state. The company has been more than accommodating by closing the account with no further billing, but no refund will be issued.

To Whom It May Concern,In regards to the complaint against Safe Home Monitoring:This customer did not provide a desired resolution, nor did they provide pertinent details of their account in this complaint. This customer's account was past due over $500.00 due to lack of payment. When the customer...

was told the account couldn't be closed until the bill was paid, they became upset and made this complaint. The customer paid an agreed upon settlement today to close the account. Please close this complaint, there is no further information in regards to this account. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Not sure where the disconnect was here but we do see service was scheduled about 4 times in 3 months and for some reason was never completed.  We will cancel the account without further obligation.  We will also delete any credit tradeline associated with this client.  Please allow 30...

days for the process to complete and ignore any correspondence recieved in the meantime.  After closure neither party has any further obligation to the other.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I agree to this resolution, but if possible, I would like a written clarification of this solution, either by mail or email from Safe Home Security.  [redacted]  or mail [redacted]

Complaint: [redacted]
I am rejecting this response because I want to make clear the conditions I agreed to accept to drop the complaint; which have yet to be satisfied, thus I wish to keep the complaint open until the following conditions are met: 1) that Safe Home correct the erroneous information reported to the credit bureaus that shows I owe safe home over $700 and that there is a history of late payments they have reported for over a year. 2) that Safe Home cease to claim that they have a valid contract with me for any good or service since they breached any contract with me when they failed to maintain the system as promised or provide any service since the system failed.  If these conditions are met I will drop this complaint and would be willing to discuss a new relationship with safe home under new conditions such as safe home repairing my system at no charge and free monitoring for six months in exchange for my entering into a new monitoring agreement.
Sincerely,
[redacted]

On 9/21/2016 the customer had spoken with a Safe Home Representative. They scheduled service and agreed to a $99.00 charge to replace the outdated equipment. On 9/24/2016 the technician called in and spoke to a Safe Home Representative in the Dispatch Department. The Tech was expressing the customer...

did not want to pay for the $99.00 equipment fee.  Upon further review, it appears the Dispatch Representative told the tech to perform the work for no charge.   We have issued a credit on the account for the $99.00   Mike T[redacted] Safe Home Security 55 Sebethe Dr. Cromwell, CT. 06416 ###-###-#### [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12118856, and find that this resolution is satisfactory to me.
Sincerely,
Terrell Welch

THIS COMPLAINT SHOULD BE ASSIGNED TO NATIONAL PROTECTION.AFTER REVIEWING ACCOUNT AND REACHING OUT TO CUSTOMER WE HAVE COME TO A MUTUAL AGREEMENT TO RESOLVE THIS ISSUE.  CONSIDER THIS MATTER CLOSED.   THANK YOU   David R[redacted] CRO,Chief Retention Officer   Safe Home Security [redacted]...

[redacted] Middletownl, CT. 06457 ###-###-#### ext[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Thanks you for communicating with the Safe Home Security. Mr. [redacted] removed all the extra fees, and we reached a deal. I paid the amount due, and I will try to get out of my contract. I am not satisfied with this company, and would never recommend them to anyone. Their customer service representatives are nasty, and unprofessional. Also, they never return any calls. They call you when you owe them.

The customer has a contract with a 90% buyout clause in it.  Moving does not absolve the debt.  The customer must pay teh remaining balance due wether or not they still have use of the system is irrelevant.