Best Way Home Improvement

Carmello will call you today to collect the payment.  Thank you.

This account entered into an agreement on August 10, 2012 for a period of 36 months. Pursuant to the terms of the current agreement, a cancellation letter is needed at least 60 days prior to the end of the renewal period. If a letter is not received at least 60 days prior, the agreement renews for...

another 12 months.Safe Home Security will consider this complaint as a "letter of cancellation" and the account is scheduled to close on August 10, 2016.

Complaint: [redacted]
I am rejecting this response because: I will call [redacted] Monday but [redacted] said that information came from [redacted].  I will get you the report again at my expense. 
Sincerely,
[redacted]

The company agrees to close the account against contractual obligations, with no further money due on the account.

We contacted the consumer and informed her we do not report to [redacted] but if she felt compelled she could certainly dispute online with [redacted] and/or [redacted].  She insisted we did and she later sent me a screen shot of her [redacted] tradeline showing closed no balance owed.  We will...

need additional information to assist or please dispute through the bureaus as instructed.  On our end the account is closed and nothing is owed.

We will cancel the account without penalty.  Please allow 30 days for the process to complete and ignore any correspondece recieved prior.  After cancellation neither party will have any further obligation to the other.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The refund due me is $47.07, not $43.99.  I received the paper check this week, but have not cashed it, as it is short $3.08
Sincerely,
[redacted]

To Whom It May Concern,We have asked this customer to provide proof of the emails she has claimed to have sent rather than just attempt to bad mouth our company on this platform without providing supporting documents. We have removed the customer's past due fee's as well as the customer's bounce fee's and finance fee's that accrued from the lack of payment. We are awaiting the customer's payment in order to close the account. Unless the customer is able to provide supporting documents of their claims of having sent emails in December or January, we ask that this complaint be immediately closed as resolved. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Complaint: [redacted]
I am rejecting this response because:I am also complaining about the 2 no shows of the service appointments with no explanation.One no show is already unacceptable.I would like a refund of 2 months of service as I had been trying to get a service person to come out.I was told that a service person will take a look and see if the monitor can be fixed. I left messages with Jay (ext [redacted]) and a message with Greg (supervisor of customer service department).They never returned my calls. If Safe Home Security refuses to cancel my contract, I would like a reduced rate until the end of the contract December 21, 2017 as they will not have to provide any service anyway.          
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

WE HAVE COME TO AN AGREEMENT WITH THE CUSTOMER THAT  IS SATISFYING TO BOTH PARTIES.

Revdex.com:After speaking with Shane and recieving his word that the billing issue will not occur again, I accept the resolution.
I have reviewed the response made by the business in reference to complaint ID 1[redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because how can I be in a 5 year contract for some one else's property. I wasted my money monthly paying for monitoring I wasn't even receiving. They were covering some one else house. Even sent the police there. Because they even had someone else address reporting to them.I received confirmation that this was resolved and yet it has not. They are upset because I refused to sign a new contract after discussing they were not even monitoring my property. They then put it on my credit as a unpaid loan. This was not a loan. And I need them to take responsibly that they DID NOT offer me the service for which I was paying and signed up for. 
Sincerely,
Keith W[redacted]

To Whom it May Concern,We will be closing the Broger's account per their request on April 30th, 2016. We ask that the Revdex.com close this complaint as resolved. Sincerely,Colin W[redacted]Corporate Account Manager

The customer is currently under contract until 7/30/16. The customer willingly switched to another alarm company in 2014 while still under contract with Safe Home Security. Switching companies does not release the customer from their obligations. Following the customer switching companies, the customer never notified SHS they intended to cancel their service. In accordance to the customer’s agreement, their account automatically renewed for 12 months in July of 2016. The customer claimed they sent a notice of cancellationn2014. We show no record of that notice being sent. The customer failed to show any proof that they sent in a written notice to cancel their account before their annual automatic renewal date. We did receive a written notice in June 2016, after the account renewed. The agreement term the customer is in is valid. In an attempt to satisfy the customer, we have agreed to release the customer from their contract obligation. However, no refund will be issued as the customer was under a valid contract.       Kristopher Veilleux Customer Service Director   Safe Home Security 55 Sebethe Dr. Cromwell, CT. 06416 ###-###-#### mailto:[email protected] www.safehomesecurityinc.com https://www.facebook.com/pages/Safe-Home-Security-Inc/13984[redacted]9

Service set 6/27 Add door lock to system at no charge to customer.
Customer is satisfied.

We have nothing further to add here, we consider this complaint resolved.

To Whom It May Concern,Ms. Kayla P[redacted] left [redacted] a standard voice message when the cancellation letter was received. During the processing of that letter, [redacted] opted to use The Revdex.com as his platform for communication. That is the reason he has received no phone calls back since that date, since all communications are being directed to this platform. As stated in our previous response we have offered a more than fair resolution. If [redacted] chooses to accept our offer, I ask that he contacts myself directly. We ask The Revdex.com to close this complaint as satisfactory and resolved as the customer has been offered a more than fair resolution to a problem that was caused by the consumer. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security1800 833 3211 Ext. [email protected]

To ensure that customers are being monitored properly the panel is set up to send periodic test reports.  As of the date November 13th 2017 the customer does have a fully operating system.   As a recent example the customer had an alarm on October 10th 2017 and the system proved to be working properly.  If there are any specific issues with the system that need to be addressed please contact [redacted].  A representative will assist you if there are any issues that can be solved over the phone or create a service ticket for a technician to arrive to your home.