Best Way Home Improvement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We are unable to get a hold of Ms. [redacted], we've tried over 6 times now and cannot contact her to schedule an appointment for a technician to go out and get the two way option set up, ([redacted]) feature. We need to be able to speak to the customer to get this scheduled and resolved as soon as...

possible.Thank You.

Complaint: [redacted]
I am rejecting this response because: I was not informed that my contract was being sold to a third party, not was I advised that I was being "locked in" to a 36 month contract. It's very devious and underhanded. Not on the up and up at all.  They used a bait and switch tactic and never, ever would have had my permission to sell my contract without me being made aware. I was never contacted in advance about this.   They mislead their consumers and are a disgrace.
Sincerely,
[redacted]

To Whom It May Concern,This customer was given a 2 month credit on the account. They're final payment was in March. The upgrade the customer is speaking of is because the Federal Government was decommissioning all 2G cellphone towers. The customer's system runs off of a 2G cellphone tower. The...

customer was offered an upgrade so the system would be able to function. They declined the upgrade. Them declining the upgrade did not null and void their current agreement. The customer had opted to finish out the remaining months of the contract and let the account go to cancel. The customer's account is closed. There are no refunds due. There is no further obligation by the customer. Sincerely,Colin W[redacted]Corporate Account ManagerSafe Home Security

Complaint: [redacted]
I am rejecting this response because: I have canceled service with your company. I was told that I have to pay off the remainder of the contract period. If you would credit some of that it would be appreciated. I just can't accept it when your customer service people are rude and stop returning phone calls. Waiting since 11 July to get $198 worth of key fobs programmed is not acceptable plus the fact I could not use the security system to its full extent without the fobs. We were told a mailing label would be sent to return the fobs so we could get a refund and have not received that as of today. 
Sincerely,
[redacted]

SHS does not remove equipment, nor is anything noted in the account, or a service call scheduled. If it was removed, it was not done by SHS. The fact the customer had the system removed, does not negate the contract. Furthermore, one of our technicians would not give a "receipt", the service ticket is confirmation of the service performed. However, if the customer would like to send the receipt, we will be happy to review.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have discussed this with the customer care at SHS already: the price is TOO HIGH. Just to add wireless to my account, will bring my monthly fee up to 45$. I can't imagine what adding the rest of the upgrades will be. The competitor with all of those upgrades is giving me a monthly fee of approx 43 dollars/month. I had discussed, SHS can't match or beat the price and to get all of those upgrades are out of the price range. Thank you, but I do not intend on paying any more than I have to for the same services, and certainly do not wish to give SHS a single cent more than the contractual amount. I am eager to not have to deal with SHS once the contract is over, and would like that to happen sooner rather than later. If this is not a possibility, then I feel that we are done here.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me. The only complaint that I have with the company now is the cancellation. I was told that the contract would be cancelled on November 4th. Yesterday, I was told that it should be cancelled in the next couple of days. I just want that issue resolved and I would be completely satisfied with the company's resolution.
Sincerely,
[redacted]

To Whom It May Concern,   Please be advised the information the customer provides differs highly from the facts. This account has not been serviced by a Safe Home tech since 10/13/2014. At the time of service the system was in full working order and the tech sent a full round of signals to...

confirm every zone and component were in full working order.   If the customer changed or altered the system itself or phone line, that could interrupt the signals and possibly create false alarms. Our records indicate there has been no alarms since 1/4/2016.   Please be advised the account is currently past due in the amount of $202.96.   The customer’s current agreement will expire June 3, 2018.     Sincerely,     Colin W[redacted] Corporate Account Manager   Safe Home Security [redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Safe Home Security has agreed to cancel this account. The automatic draft for December was disputed and a refund of any amount is impractical.

Revdex.com:
I would like someone to contact me to have the security system equipment removed from my home.  Please contact me at ###-###-#### to get this scheduled and I will make myself available.I have reviewed the...

response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  
Sincerely,
[redacted]

There has been a three month credit issued on the account in the amount of $110.97.

I must apologize for the length of time it has taken to get your system up and running. The fact that you have a warranty should have been the only thing necessary for our technician to get to your home and fix your alarm system. What I am going to do is have our technician Bill A[redacted] contact you...

and set service at your convenience to install the alarm panel that you were sent. If anything else needs to be repaired he will make sure to get the correct parts and have your system working to your satisfaction. As far as your outstanding balance is concerned I have credited the fee for the new panel ($299.00) which replaces the defective one. I will also credit the three months of monitoring and warranty where you did not have service. This will clear your balance and you can start fresh with a zero balance. If there are any further questions feel free to contact me at ###-###-####.
Respectfully yours,
Todd S[redacted]
Dispatch Manager
Safe Home Security
[redacted], CT. 06416
###-###-####
May the S[redacted] be with you.
mailto:[redacted]

The client submitted a letter of cancellation after the renewal date.  The contract calls for notification 60 days prior to renewal or they roll for 1 year intervals as listed in the contract.  She may contact us to pay the buyout or have us fix her motion and honor the remainder of the...

agreement monthly.

The account was handled properly and signals were present.  The client may take whatever legal action he chooses but teh contract stands.

We can switch them back to us at no charge or, the competitor and payoff the balance of $550.00.

The customer may be flipped back or pay buyout.  Only options available.

ACCOUNT [redacted] Customers
original agreement was on a year to year roll and should’ve sent in a letter 60
days prior to end of agreement which would’ve been September 2017 as stated on
the agreement the customer signed. We received a  letter of cancellation
in November 2017 the account is...

set to be cancelled on September 2018. Due to
the event of the Hurricane in PR we can offer the client 3 months credit on
their account in the amount of $131.97 and cancel the account at the end of the
current term which is September 2018.

Attached is the renewal agreement the customer knowingly entered into.-Justin