Best Way Home Improvement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Per conversation with Mr. [redacted] on 1/13/2016
I spoke to Mr. [redacted]. We sent him a refund check and he has received it. He does not have any further issues with Safe Home Security, Inc.
This was an error and has been completely solved.

A Senior Account Representative by the name of Ayanna P[redacted] will be in contact with the customer to resolve the issue today.

To Whom It May Concern,We will be closing [redacted] account per her request. Sincerely,Colin W[redacted]Corporate Account Manager

Please see item 2 on your contract attached.  Renewals occurr annually unless you cancel prior to the next renewal.  You submitted cancellation 6 months into the renewal.

Complaint [redacted]   issue to Security systems inc. If the customer has anything in writing that supports his claims we will be more than happy to honor them. We have no such documents at this time. The account has only received two payments and is seriously delinquent. This is an outstanding balance that must be resolved.   Jevaun P[redacted] Resolutions Department Manager   Safe Home Security 1125 Middle St. Middletown, CT. 06457 (800)833-3211 x1406 mailto:[email protected] www.safehomesecurityinc.com

This legal document was sent to the customer's email address and the signature was typed by the customer. Safe Home Security is in possession of recorded phone calls of the customer agreeing to receiving and approving this agreement.This account is will remain open in accordance with terms of the previously attached agreement.

[redacted] WE HAVE AGREED TO WAIVE THE BALANCE AND REPAIR ANY THING WE
MAY HAVE DAMAGED I HAVE BEEN TRYING TO CONTACT YOU  PERSONALLY SO THAT WE
MAY IRON OUT ALL THE SPECIFICS AND LEFT MANY MESSAGES. LIKE I OFFERED BEFORE WE
SUBMITTED  FOR A CREDIT REPAIR AND I EXPLAINED THAT ONCE I SEND IT IN IT
IS UP TO THE BUREAU THEMSELVES TO ACT ON IT. ANY QUESTIONS PLEASE CONTACT ME AT
EXT [redacted] THANK YOU.
 
Salvatore C[redacted]
Resolutions Department Manager
 
Safe Home Security
55 Sebethe Dr.
Cromwell, CT. 06416
###-###-####
mailto:[redacted]
www.[redacted]9

I
have contacted [redacted] and left a voicemail on her phone so I called her husband where he forwarded me the
cancellation email. The account was submitted to be closed.Greg M ###-###-####  [redacted]

The client is under contract and has made no attempt to have a service technician out.  We are happy to do so if something is wrong with the system.  The client must pay at least 75% of his back balance before we will send a technician to his home.  He has repeatedly tried to cancel...

since last July instead of scheduling service.  If the client wishes to cancel there is a buyout provision under section 4 of the agreement.

We are sending audio file today of Client requesting 6 sensors only, into the rate. We can reschedule a service appointment when Client is ready, and if they would like more than the six sensors agreed to, we can take a cash payment for $80.00 per transmitter without the monthly rate going higher....

    Shane M[redacted] Service Manager [redacted]

[redacted] has been monitored since day one.  He signed a new agreement and
had a right of rescission for 3 days which he did not exercise. We are past
that point and we have no intention of cancelling the agreement. If he would
like to discontinue service he should consult section 4 which allows for a 90
percent to term buyout. Otherwise the original offer stands

The customer was under contract with SHS, and went with another company. We will let the customer out of the contract, without penalty, as long as the equipment we installed is returned. Please contact the dealer to set up a time to pick up the equipment

In a follow up to the complaint by [redacted], on 11/9, our service technician went to the customer’s home to make the necessary repairs, checked all zones and tested signals, making sure everything was working 100%.   Our customer service representative, Greg followed up with the customer to check on how the service went and also informed the customer that we have issued a credit to his account for the months the service was not working properly. The customer was also provided Greg’s extension again as a contact.  ###-###-#### Ext. [redacted]

I’m responding to this Revdex.com again.   We are not releasing the customer from our agreement.  We are going to pursue the entire agreement.   Customer refused to let our technician do his job.  As I indicated below.  If customer needs service he must call our service department.   Ty,

Install completed 1/16      [redacted]   [redacted]   [redacted]...

[redacted]
*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

As per the clause we will accept $215.93 to close.  Please send a check or money order with your account number on it and memo 90%.  Once paid there will be no further obligation on your part.

The account is cancelled.  As mentioned, the process takes 30 days so an invoice was mailed prior to closure.  Please ignore, the matter is closed.  There is no further obligation.

Complaint: [redacted]
I am rejecting this response because:  Clearly I should not have had to sign a whole new contract for a simple name change.   My husband's name was on the agreement and upon his passing they wanted to change the name of the primary or the person on the account; that's all that should've happened; a simple name change should not have called for a new contract to begin at that point.  All that should've happened was the contract continue where it was----the [redacted] name was on the contract which would include both my husband and myself----if not, why did they or were they able to cash the checks I wrote and not my husband---they didn't have an issue or problem cashing the checks written by me, why would I then by simply changing the name on the account be made to sign a brand new contract.  I think it's sad, cruel, and unprofessional to take advantage of someone like that ( they simply took advantage of my husband's passing ) and I would like very much to continue to fight this and will continue to ask the Revdex.com for assistance, will be contacting the Attorney General's office, and will be contacting a lawyer.  And I absolutely was charged a larger fee of $88.94 on August 10th via credit card which I had to pay and this so happened to be the price I was quoted as would be the upgrade fee; however, again, services were not rendered, I did not sign that agreement, did not receive the upgrade, but was charged and paid for the upgrade; so this was a lie!!  My normal fee was $45.50 per month.  This company is ridiculously unprofessional, as indicated by the tremendously numerous complaints against it.  I want out of the contract immediately!!
Sincerely,
[redacted]