Best Way Home Improvement

*** HAS BEEN RESOLVED CUST WAS REFUNDED AND ACCOUNT IS BACK TO CURRENTTHERE WAS MISCOMMUNICATION IN CHARGES
THANKS
Christine W***
Accounting
Safe Home Security
Sebethe Dr
Cromwell, CT
###-###-####
mailto:CW***
***

Complaint: ***
I am rejecting this response because: my uncle has a *** alarm system which has been in use since If you need to verify there is another alarm in the house, send one of your technicians to verify it I am also enclosing a copy of an email dated June 14,when we asked the the company to cancel the account Safe Home Security never responded to the emailIn the meantime the company continues to bill him including late charges and finance feesAgain taken advantage of an old man.
Sincerely,
*** ***

The customer signed a year agreement in July of 2012, obligating them through July of The customer choosing to go to another alarm company does not nullify their legally binding contractIn fact, the other company that signed the customer has committed an illegal act called
*** *** (signing a client to provide a service that they are already in agreement to be provided by another company)The company will not be held financially accountable for the illegal act of another company, but will offer resolutions to the customer:1.) The customer gets the company that illegally obtained their business out of the home, and we reinstall the equipment originally installed in the home.2.) The company pursues the remainder of the legally binding agreement, which totals $

Complaint: ***
I am rejecting this response because I have repeatedly requested an invoice from this company In fairness, I will call the number provided in response to my formal Revdex.com complaint I will attempt to receive this final invoice once again on Thrusday 7/30/15, an invoice which can be immediately emailed to me.I encourage the business to follon this request no later than Friday to confirm they have provided the invoice to me as repeatedly requested after which time I can accept closure to this complaint
Sincerely,
*** *** *** ***, ** *** ***

Complaint: ***
I am rejecting this response because:It could not have been brought up any sooner, because I just recently found out about the contract and the money being taken from my mom's bank account every month. As far as I'm concerned this contract is void because it was signed when she had dementia and was unaware of what she was doing. You took advantage of her for years, but no longer There will be no more payments sent to your company for this system
Sincerely,
*** ***

The cancellation letter was received after the day grace period which caused the account to roll for a month periodThe customer can buy out the remaining term of continue to pay until 6/at which point the account will be closed as paidThe consumer has up until days of the end of
the term to submit a cancellation and the letter was received after this time lapsed
Jevaun P*** Resolutions Account Manager
*** *** *** ** *** *** *** *** ***
###-###-#### ***
www.safehomesecurityinc.com
https://www.facebook.com/pages/Safe-Home-Security-Inc/1***

Complaint: ***
I am rejecting this response because:included with the original letter of cancellation and complaint dated april a copy of *** *** death certificate was included and resulted in a phone call from the home office of this company.the account ,whose number they claimed not to have when I appealed to the Revdex.com for help, had been turned over to their collection personell .my father never signed any contract as he had dementia and was confined to an assisted living establishment within one week of my mothers death.he died in December of 2016.since oct 2015 this company has never fail to collect a monthly fee even though the elderly disabled couple have both died.I expressly told them not to withdraw any more monies from my fathers bank account.to date they have helped themselves to over 450$on a house that does not belong to my family from a couple who have diedexactly what service are thy billing for?
Sincerely,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meas long as I receive confirmation when the account is fully closed and no further bills or other actions come from them in the future.Colin was helpful and I wish him and the company the best, they did not receive my letter in the mail or is was not handled properly or the billing address I sent it to was not where I was to send it, and their people did not forward it to the proper person perhapsIf my phone calls were returned they would know my requests and the letter would not have been sent and this would have been resolved early last monthTheir rates are ok, but the service I received is not
Sincerely,
*** ***

In regard to the complaint against Security Systems Inc., After careful review Safe Home Security Inchas chosen to resolve this complaint in favor of the customerIt appears as though the customer received incorrect information in regard to his most recent contract termsThe customer
resigned for a year term in October of The renewal there after would be on a month to month basisAs of today May 22nd, the account will be closed and no further payment being made to Safe Home Security Incwill be required. Sincerely, Princess B*** Senior Account Manager Safe Home Security

Complaint: ***I am rejecting this response
because:Sincerely,*** ***
I recieved a mail today from SAFE HOME SECURITY
,SHAR B*** staing I was past due on my account anmd reported to multiple credit agencys for my non payment, I called and spoke to her about this and she stated to disregard any further billing ,mail etc that nmy account was submitted to be closed on 1-8-1018, when they replied to my original complaint wit you on 1-2-stating nothing was owed and the account was closedWell they keep telling me thhat its closed but I continue recieving these bills and as I stated they said It was closed and nothing was due on 1-2-yet now I have a email stating it was submitted to be closed on 1-8-18?? Not being very honest at all heres a coy of my email
Your account was submitted to be close 1/8/18. Please allow up to days for the closing process
If I can be a further assistance, please contact me
Happy New Year,
Shar B***
Account Manager, Collection Dept
Safe Home Security Inc
*** *** ***
Middletown, CT

We sent agreement to customer and have left messages to re install our equipment or offered a buy out amountWaiting on response from customerAny questions , please contact Romaine R*** at ###-###-####

To Whom it May Concern,The *** signed a month price protection plan in March of She signed and agreed to the automatic renewal clause stating the agreement will renew on an annual basis if a cancellation letter is not sent days prior to the expiration date. Our records indicate
that when *** *** called Safe Home Security to cancel he spoke with a representative about installing a camera package at their homeIt seemed that the *** were going to go forward with staying with Safe Home Security upon installation of the cameras. Since the service call was set, the *** have made a complaint with the Revdex.com and have not answered or returned phone calls from Safe Home Security. If the *** goal is to close their account with Safe Home Security without penalty, we will honor their requestSafe Home Security was under the impression that the *** were going to go forward with a camera upgrade. Please clarify that closing the account is the request of the customer, and we will gladly oblige. Sincerely,Colin W***Corporate Account Manager

The account is only in mothers name. We have death certificate and will process through probate

Customer was released from their agreement

To Whom It May Concern,A refund check in the amount of $is being sent out to *** *** home for the battery that was charged*** *** account has been closed and no further obligation is required on her end. We apologize for any inconvenience. We ask that The RevDex.com close this complaint as resolved. Sincerely,Colin WalshCorporate Account ManagerSafe Home Security

This customer was going to have an upgrade and equipment installed at no cost, but it took longer than expected to ship the parts out and customer changed their mindsWe cancelled the new agreement that was signed and refunded the moneys that were associated with the new agreement and informed the
customer that they still needed to fulfilled their original agreementThis customer was filed with their attorney office and we have replied with the same answer, we will fix system and hold them to their agreement which ends Dec They agreed to make final payment on 6-8-and account will be closed

*** *** our local vendor has multiple attempts to reach the client to complete the system moveOn two occasions dates 1/& 1/the service appointment s went unconfirmed and ticket was cancelledService appointments need to be confirmed by the client before tech heads out to location if
not our policy is for the client to reschedule which has yet to be done

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Company: Safe Home Monitoring We are in contact with the clients daughter per *** requestWe are working on trouble shooting the panel and getting a service technicianThe agreement, and all options have been explained and understoodAt this time they are happy and have agreed
the issue is being resolved to their satisfaction Thank You, Kamishia M*** Customer Service Manager Safe Home Security Middle Street Middletown, CT###-###-#### ***

To Whom It May Concern,In regards to the complaint against Security Systems Inc.:We have reviewed this matterThis customer's account was on a month to month basisAs the contract states, we required day written notice to cancel all accountsThe customer sent they're cancellation letter on
1/13/We processed the cancellation request and the account was closed at the end of February. The account was mistakenly charged for MarchA refund check will be issued to this customer for the extra month charged. Please close this complaint as resolved. Sincerely,Colin W***Corporate Account ManagerSafe Home Security