Best Way Home Improvement

CUSTOMER CALLED IN ON 6/30/AND MADE A PAYEMENT WITH COLLECTION REP MIGNON IN THE AMOUNT OF 183.00, THIS DOES SHOW POSTED TO *** ACCOUNT. *** STATED THAT SHE WAS TOLD BY MIGNON THAT SHE WAS PAID THROUGH JUNEWHEN REVIEWING HER ACCOUNT, I SEE THAT JUNE , JULY AND AUGUST ARE
DUEI TOLD *** I WOULD REVIEW WITH MIGNONAFTER SPEAKING WITH MIGNON SHE STATED THAT SHE TOLD *** SHE WAS PAID TILL JUNE 1STTHAT SHE WOULD OWE THE JUNE JULY AND AUGUST PAYMENTS*** SAID THIS WAS WRONG, WHICH AT THAT TIME I TOLD HER SHE WOULD NEED TO SPEAK TO MIGNON THAT I WAS GETTING DIFFERENT STORIESOFFERED TO SEND *** TO MIGNON TO TALK TO HER, *** SAID SHE WOULD CALL MIGNON BACKAS OF THIS MORNING IT DOES NOT LOOK LIKE SHE HAS CALLED BACK

This has been settled. We offered the customer a reduced buyout and he accepted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough I feel that a refund is PRACTICAL.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me pending final completion of serviceCurrently waiting on the final part to be installed.
Sincerely,
*** ***

***:
Everything you stated in your complaint is trueOur technician did quit and it has been an issue in finding a new technician in your areaThe good news is that we have found a new technician that is in your area and will be able to service your alarm systemI will call you after you
respond to me allowing SHS to continue to service your systemI will make it my business to have the technician accommodate you at your conveniencePlease let me know what day and time you are available and I will try my best to solidify that date
I look forward to your responseSHS will credit your account the months you were billed for as your system was not working
Respectfully,
Todd S***
Dispatch Manager
Safe Home Security ** *** *** *** *** *** *** *** *** ***

To Whom It May Concern,We would be more than happy to review any quotes this customer has from another company to see if we can match or beat the quote. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

To Whom It May Concern,In regards to the complaint against Safe Home Monitoring:We have reviewed this matter and found that there must be a miscommunication between our rep's and the customerThe customer called for service in August and due to a miscommunication, the service call was never set
The customer was offered a resolution of signing back on with Safe Home at a lowered monthly payment, with an upgraded system, and to receive months freeThe customer did not receive these months free because the customer did not opt to sign the new agreementAt no point prior to August had the customer attempted to test the alarm, nor did they contact us for service. Safe Home will again offer to upgrade this customer's system, send a tech out to service and install, and lower the monthly payment to solve the issue's the customer seems to be havingWe will also give the customer the months free they were promised if they decide to move forward with our offer. Sincerely, Colin W***Corporate Account ManagerSafe Home Security

Plesae see our previous response. I personally attempted to call you right now and it says you are not accepting calls at this time. Feel free to reach out to Karen C*** ** *** *** *** to discuss. If the client is deceased I'm not sure what the complaint entails. The contract has provisions in it under section which covers death

This account arranged a buyout payment with a representative in the customer service departmentThe agreement is considered fulfilled and the account has been closed

The customer's account was never requested to be canceled in Not only was a cancellation letter never received, Mr*** has made continuous and numerous calls to our office, from 2006-prestent, for various reasons from payments to serviceSHS has also contacted him once a year, to
participate in surveyIn 2010, he gave us a of 2011, of 5, 2012, of He also called in 2014,to advise us the system was being disconnected due to home renovationsThe account has been canceled, due to his request, but no refund is duePayments were made, for service provided

The dealer has agreed to release the client from further obligation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are looking into the statement of days, which is not common response and on the last page of agreement it states three business days.

Dolores was a customer of Lifewatch-USA not Safe Home Security. We recieved the unit back 9/16 and have cancelled the account. There will be no further charges. As long as the unit is in possession of the client the monthly charge applies so there is no refund due. We
wish nothing but the best for you and thank you for your business

WE HAVE CANCELLED ACCOUNT AND ISSUE HAS BEEN RESOLVED Gary B*** Corporate Resolutions Manager Safe Home Security Middle stMiddletown, Ct###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

This alarm was serviced on January 8, A cellular backup was replaced with additional featuresThe agreement for $5.00/month covers the additional features of the new deviceAttached is the agreement that is currently in effect

To Whom It May Concern,
In regards to the complaint against Safe Home Monitoring:
This customer contacted us in November with general questions about his alarm and inquiring about the compatibility of parts he wanted to buy off the internet through an outside company, and add to his system
The customer stated nothing about having any issues with his system whatsoever
The customer called February 20th, for service on his alarmThe tech in this customer's area had a personal problem and was unable to service the alarm within a weeks timeThe only issue the customer is claiming is with his image sensing cameras, not the actual alarm systemThat is still functioning correctlyBecause of the issue the customer has had with using the image sensors, we will be crediting the customer's account a month of service
Additionally, we have assigned a tech to service this customer's alarmThe tech is aware of the issue and will be reaching out to the customer if he has not already
Please close this complaint as resolved
Sincerely,
Colin W***
Corporate Account Manager
Safe Home Security

To Whom It May Concern,We want to extend our condolences to this customer and anyone effected by the devastating hurricane in *** ***During the time of the hurricane, emergency personal on the island were not responding to burglary or medical alarms. Due to the circumstances surrounding
this account, we have opted to close this account with no further obligation to this customer. Please let this serve as formal confirmation on cancellation. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

If you read the above complaint the sales rep left absolutely NO documentationHer monitoring acct is X*** with verbal passcode ***