Best Way Home Improvement

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom It May Concern,During the installation of the security system, the customer stated they wanted to add two more devicesThere is normally an increased charge for this, instead the customer signed a longer term agreement to receive the two devices at no charge. If the customer is moving
from the home, we would be happy to look into transferring the service to they're new address. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

The customer was contacted by a customer service manager named Greg that spoke with ** ***l and informed him that he will be contacting the technician to verify the part number to ensure the correct power cord for the camera is ordered He was also provided with email conformation that
their account as credited on 6/and again on 7/for their inconvenience The manager will follow up with the customer once the part is ordered Greg M ###-###-####

All of our customers are credit reported monthly. There is no option if you are a customer

The bill was already printed and in transit at the time this complaint was addressedPlease disregard the billThe account is showing canceled and is paid in full

Please see previous responses we already agreed to cancel. We will not be refunding any monies paid as they were owed. We have nothing further to offer. We consider this matter resolved and closed

To Whom It May Concern,We were told by the customer she ripped the unit off the wall on more then one occasionWe are in possession of recorded calls to confirm thisWe do not accept used returned equipment from customer's. We have explained our stance on this matterIf the customer has the equipment, and it is still in full working order we would be more than happy to reinstall the equipment once the past due balance has been made currentAgain, we are willing to work out a reduction of fee's in regards to the past due balance If the customer is unwilling to accept, then there is no further communication requiredWe have already given our stance and offered a more than fair resolution to this matter. Sincerely,Colin WalshCorporate Account ManagerSafe Home Security

We will delete the trade lines Please allow to business days for completion

We do not report to *** nor have we ever If it is *** or *** you may go to the website of the bureau and file a dispute If it is correct it will remain and if it is an error we will submit an update

Per the dealer this account will be cancelled and we be in contact to remove the equipment

After speaking with customer we agreed to replace his current alarm system with newer wirless technology to stop the alarmsHe has since been contacted and scheduled for our technician to upgrade his current systemGoing forward the customer knows he can contact Christopher H*** via phone
or email###-###-#### *** Christopher H***
Customer Service Manager
Safe Home Security
Sebethe Dr
Cromwell, CT
###-###-####
mailto:*** www.safehomesecurityinc.com
https://www.facebook.com/pages/Safe-Home-Security-Inc/13984***

*** *** service call occured yesterday, the alarm system is installed, fully functional, and being monitored

We spoke with the customer yesterday and put a request in for our local office to contact the customer

Complaint: ***
I am rejecting this response because: The Master code does not allow the system test function to continue
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Good morning my computer has been down for a few weeks just getting it back today and I have missed the message regarding my complaint regarding safe home security(complaint number #***) We are still not willing to pay safe home for services they continue to charge us and we are not using this system and this company is not willing to right their wrong regarding misleading charges on this accountAs we have stated before if the company is willing to make a better offer regarding the billing amount we are willing to make paymentsGus stated to me back in November that I could cancel my services my now in this complaint the company states I can't cancel just to any lies told and no one says the same thing when it comes to the company policies.May This year bring good things and big blessings. *** T
Sincerely,
***/*** ***

To Whom it May Concern,*** *** did not state a clear rejection in his previous statement. Safe Home Security abides by the contract the customer signed with *** SecurityThat contract does not state *** *** has a warrantyAs offered in the previous response, we will offer a one time no charge service call of the system. The reason *** technicians were at the home in April is because *** and Safe Home Security remain in a business with one anotherIf *** *** requires service as stated previously, Safe Home Security will be sending an *** Tech from that area. We have stated our stance on this matter in our previous response. Sincerely,Colin W***Corporate Account Manager Safe Home Security

The customer accepted installation of all products listed, and refused the installation of the thermostat as they liked the one they had in the home already more than oursThe customer also accepted the agreement in placeAll this withstanding, in efforts to help the customer, the company is
prepared to replace the Image Sensor ($250) with a *** *** *** *** ($600) at no charge to the customerThey may contact *** *** Co-Director of the Customer Care Department, at *** *** to move forward with this offer

Trying to resolve issue with customer

September 21,
To whom it may concern:
It was brought to our attention that Mrs*** has filed a complaint against Safe Home Security IncWe have addressed all concerns with the customer and explained her agreement termsMrs*** was upset that we could not do the install of
reconnecting her security system on service date of September 2nd, On September 8th, 2015, we explained to Mrs*** that we were having issues in communicating with the technician, at this point we offered to reimburse her for the cost of the job to be completed if she had another private party come in to install the equipment in her new home since we could not service her during the time she requested and informed the customer that we were working on getting a technician out to her new home
On September 9th, we provided a buyout of $for the remainder of her agreement and also offered months of refund to her account for the service issues but customer refused all offers stating she wants to be let go of her agreement at no costOn September 11th, we called Mrs*** to reconnect her system as we got a technician available to do job customer refused itOur technicians try to call and coordinate a date with customer but never got a response from the customerOn September 15th and 18th we left several voice messages
On the 21st another call went out explaining we would like to schedule her service appointment, Mrs*** responded stating she has moved on to a different alarm company although SHS explained that she will have to buyout of her agreement if such decision was made at this point we lowered her buyout to $which is much less than the customer was obligated to pay per agreement terms and Mrs*** still declined the offerFurthermore, I explained to Mrs*** that we cannot cancel her account as we offered to service her new home and offered a lower buyout and customer refused all opportunities to rectify her concernsMrs*** signed an agreement that states she understands our policy & termsIf there are any questions regarding *** ***’s account, Please feel free to contact meThank you!
Respectfully,
Stephanie L***
Customer Service Manager
Safe Home Security
** *** *** *** ** ***
###-###-####
*** ***

To Whom It May Concern,We have done a database email search for this customer and have found that no email has been received from this customerNeither to the Customer Care Department nor to an employee directly. Because of this customer's tenure with us we have opted to use this "complaint"
as a letter of cancellationWe are processing the cancellation and sending the account to closure. No further obligation is required by the customerPlease let this serve as formal confirmation of cancellation. Sincerely,Colin W***Corporate Account ManagerSafe Home Security