Best Way Home Improvement

Complaint:
***
I am rejecting this response because: I do not wish to continue doing business with a company that has rude and unprofessional customer serviceIf I have no other option then to move my service, I would like to have the transfer fee waved, since I was so rudely spoken to and dealt with on the phone.
Sincerely,
*** ***

Please see previous response for the instructrions

Complaint: ***
I am rejecting this response because:
The account was suppose to be closed as of April 1stI just want to make sure I'm not getting charged up until June 18th
Sincerely,
*** ***

To Whom it May Concern,We have reviewed this account and detail and Safe Home Security has opted to close this account with no further payments due. Please let this serve as formal confirmation of cancellation. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

Complaint: ***
I am rejecting this response because: March of Safe Home knew I did take equip with me when I movedThe rep I spoke to was Gary. Email w/attachment was sent 6/9/16, not on 8/18/On 8/26/Kayla P*** told me credit would be put to my credit card for July & August Early in someone called me (Maria?)I told her that we did not have equipShe said she would have a manager call me to see if we could get some of our money back...never heard from anyoneI fulfilled my contractPlease just refund meCompany should have records of these conversations
Sincerely,
*** ***

After speaking with Christopher, I made the correction on the unit itself and after hanging up on the phone that evening, the alarm went off againI called him the next day on Wednesday 6/22/and left a messageI have not received a return callI really feel more strongly about canceling the alarm system as there are no technicians on the islandChristopher told me if there are any more problems, call him directly and I didI am afraid if there is in need of a real emergency, then someone may get hurt or at worse get killed.
Complaint:
I am rejecting this response because:
Sincerely,
Raymond Yamamoto

Complaint: ***
I am rejecting this response because: The response that we are refusing service in not
accurate
We have attempted to fix the system over the course of the past year and a half
with no resolutionThe final resolution was to replace all window and door
sensors with a new contractThis new contract was signed by both parties and
included a lower monthly paymentSafe Home Security is now claiming that the
company does not recognize this new contract even though a representative of
the company signed itSafe Home Security is refusing to install all new
sensorsThis is the only service that we will acceptSo, yes, we are refusing
all other services besides the one that we have a new contract for and that
Safe Home Security is refusing to honor
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** We had been trying to place a service call for weeks. When they finally came out the first time after a month or so of my husband and I calling them all the service tech did was putting a piece of paper in the sensor of the alarm to the back door, really? You call that a service call, that company needs to be shut down for abiding to their service agreement. I see according to the Revdex.com report there have been other complaints on this business, That should tell you that this business is nothing but a business that likes to take people's money for a service that they cannot abide to. I know and everybody will know how this home security company is not one you can rely on and will make sure everybody knows of it. They need to be shut down completely. They only like to harass for payments when they don't service their own system, they want the easy way out from replacing what is needed but yet want to make sure get their monthly payment

Again, this is official correspondence through the Revdex.com. Please save as your confirmation we do not send letters of cancellation but teh account is officially closed. There is no further obligation of either party upon the other

Attached is a copy of the customer's agreement which indicates the current termsA letter of cancellation is required at least days prior to the end of the agreementA letter of cancellation was received on November 18, and this account is scheduled to expire on May 19,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I accepted their offer only because I had no alternative. I
had to pay because I do not want any negative rating on my credit report. I still think that they took advantage of us and would not deal with them in the future.
Sincerely,
*** ** *** ***

To Whom It May Concern,In regards to the complaint against Safe Home Monitoring:We have reviewed this accountWe have opted to close this customer's accountNo further obligation is due. Please let this serve as formal confirmation of cancellation. Sincerely,Colin W***Corporate Account
ManagerSafe Home Security

Customer has told us multiple times mother had passed away, the account is in her name. We requested a death certificate on multiple occassions to process the account but the complaintant refuses to send one in. At any rate the account is in rights to cancel and we will process the
cancellation. It takes days so please ignore any correspondence recieved prior to then. We do not send letters so please let this serve as your notice. Any additional issues you may contact me directly. Doug H***, VP ###-###-####

Complaint: ***
I am rejecting this response because: As I have explained to Greg, the manager I spoke to, I do not wish to do business with their company It has come to my attention that the contract that I signed and the contract they have on file do not match The contract they have on file was filled in with information as to a "financial obligation" that I did not agree to The carbon copy of the contract that was left with me did not have a year financial obligation filled in on it and I did not agree to such I discussed with the salesman only having a year contract Although the top of the contract had the monthly monitoring price of $69.99, the "financial obligation" showing payments of that for a total of $which is shown on the contract they have on file is not filled in on the copy that I have I did not agree to that long of a term and didn't sign a contract to that effect I have emailed a .jpg file of that portion as well as the signature portion of the contract that I have to Al *** It is against the law to add information to a contract after it is signed and as such the contract they have on file is fraudulent I explained this to Greg It is because they are trying to enforce a fraudulent document that I no longer choose to do business with this company. It should also be noted that during my conversation with Greg he noted that this company was not going to warranty any of the work done by *** *** *** While I understand this company bought *** contracts, it seems like a shady way to do business to not warranty the work when *** customers are still paying on their contracts I think it is ridiculous to say that the Thermostat is not under the warranty for parts and labor, as it was installed as part of the system that they want me to pay $for The cost of the thermostat is in that amount and therefore I have not finished paying for it, yet they want me to buy another one when it is only years old I still contend that the tone of voice of the woman I spoke to and her assertion that the thermostat didn't just "decide to break" today in an effort to say they were not responsible for it was unprofessional and rude I did not appreciate it I understand that her management will take her side however and will not argue that point again.As I told *** *** yesterday, this company needs to just cancel my account since they are trying to hold me to an illegal contract anyway I will not do business with them any more
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Jeffrey Daniels

Please see previous responses. We do not do soft pulls. All customers are hard pulled and reported monthly it is in your contract

*** ***
I am rejecting this response because:You have had plenty of chances to honer this contractThis system has never worked properly
Sincerely,
*** ***

Attached is all the *** correspondence clearly indicating the customer knew what she was agreeing to. Furthermore hundreds of dollars in back balances were waived in exchange. In addition due to an error when the new contract was processed the customer recieved an additional months of free service. We are not cancelling the contract but the customer does have an option to pay 90% to term to buy it out early

Although the agreement states that the customer is with the company until May 9th of 2015, the company will close the account with no further billing due in order to help the customer

Contract was cancelled, client owes nothing. No further obligation