Best Way Home Improvement

Complaint: ***
I am rejecting this response because: In JUne of I emailed customer service as instructed by ***, the office manager to cancel the accountto this date they have not responded to the emailclearly the company wants to continue to bill him and accumulate finance chargesIf you do not correct this situation, I will go directly to the *** ** *** in *** ***, I won't stop until they stop your company from taking advantage of the elderly in that island. Account *** *** 6/14/15to customercareI am writing with regards to account ***, under *** *** ***My uncle is years oldHe already has a security system but someone came to his home and convinced him he needed another oneClearly this person only wanted to take advantage of himThis person told him to call to cancel with no specificsThe last time he called your company, he was told to call the policeHe continues to get billYour company should not take advantage of an elderly man like himI ask you to cancel this account 1) because he doesn't need it and 2) because your company is simply taken advantage of an elderly man with no understanding of what is going on and who can not afford another bill.In case you need to verify the data, here is the list of contacts: *** ***, *** ***, *** *** ***.Thank you for attention to this matter
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: *** was not accurate in the responseSHS failed to correct this problem since Sept of I *** *** have initiated many times with phone calls and written notices to get this resolved*** made it sound like they have been trying to correct this problem which is not trueThe offer to fix the broken unit after ten months is not acceptableSHS has established a history of just not responding to complaintsI understand Revdex.com had to send a second notice to SHS because they did not respond to the first oneI sent a email to *** the first week of May with all the details from my point, and asked for him to reply with the details from SHS pointAgain I never got a replyThe response also had that months of the have been paid and I would be responsible for the balanceAgain U N T R U E*** needs to review this account and make true statements in his response
Sincerely,
*** ***

To Whom It May Concern,Please let this letter serve as formal cancellation of the account for *** *** *** ** *** *** *** *** ** *** There is no further balance due and the account has been closed with a zero balance. Sincerely,Colin W***Corporate Account
Manager Safe Home Security

Customers contract runs annually from April to March. In October they gave us a verbal cancel over the phone, they reinforced it by sending a paper cancel in December. We accept the cancellation but financially they owe through March 2016. $is owed to complete the
obligation. We will accept $even if the customer satisfies the obligation prior to March 31stAfter March 31st additional late and finance charges will accrue on the balance owed

Company agrees to close account without further billing due

We will close and submit a credit update. It was an oversight. Please allow days for the cancellation process to complete and ignore any further correspondence prior to then

To Whom It May Concern,This customers contract is not for "50" months, it is for months We do apologize for any inconvenience the consumer is having in her personal life, but that does not release the customer from the contractual obligationWe would be more than willing to send a tech at no charge to do a full retraining of the alarm system for anyone in the homeThat way the customer can take advantage of the security system in the home. We are unable to release the customer early as the contract as almost two years left on the account. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

The account is now closed and there is no further obligation due of either party at this time

We will cancel the account without further obligation. There will be no refund of months already paid for but moving forward there is no further obligation on behalf of either party

Complaint: ***
I am rejecting this response because: The idea that you think the word RUDE would need to be placed in quotations speaks volume as to the leave of respect that you offer your customersIf someone interrupted you, spoke over you, yelled at you and just over all disrespected you, would you pay them money? I have absolutely no desire to continue doing business with this company, but I understand the limits of the contractNo where in the contract does it state that there would be a fee to move the service equipment
Sincerely,
*** ***

In the agreement we ask to call every days and test the systemWe are willing to credit the account for months, which is $Also, in regards to canceling the account we would use the primary term agreement use at the original home with an end date of 4/21/2015, the client can choose to pay $to cancel the account

I spoke to *** * have informed her the account was canceled effective 6/30/We will also be mailing a refund that she is due for one monthThe client requested an email be sent to her, which I have done at this time*** also has my direct contact information if she has any questions or
concerns in the future

Complaint: ***
I am rejecting this response because: I attempted to contact Mr*** he was the one that assigned me to a manager His comment about me not talking to him is irrelevant and I have sent him a copy of the fraudulent document that they are trying to hold me to You cannot fill in a legal document AFTER a person signs it I did not sign what the paper they have says and I have sent them a copy of the document as I signed it It is readily apparent that the information was filled in AFTER the fact This company will not get any more of my money
Sincerely,
*** ***

Miguel C*** *** *** *** Middletown Ct###-###-#### *** Complaint ID# ***
Response: Unfortunate we are unable to cancel the client’s service since the client had three business days after signing the last agreement for the upgrade
Our records show that the client has a service call tomorrow between 9-to complete the installation of the upgradeSafe home will credit out the clients Safe Home account for two months since client was without system and also waiting for some time for service to be done

System moves are never guaranteed and I'm not sure where there was a communication breakdown. Customers can also pay a 90% to term buyout on contracts when they move. While this contract is slightly short of 90% we will cancel anyways in the spirit of outstanding customer service.
We will also update *** *** *** to reflect paid never late. Please allow days for the cancellation process to complete and ignore any correspondence recieved prior to that time. Please allow days for the bureaus to update records and this will serve as your written notification of our intentions. Once cancelled neither party will have any further obligation to the other

Complaint: ***
I am rejecting this response because:still do not have working system and have not been able to arm system since 7/17/motions still do not have new one and is part of contract for them to install and maintain they do not have techs in iowa and sould not able to charge for service they can not provide please call *** *** ***
Sincerely,
*** ***

The disputed month of service has been returned to the customerSafe Home Security will agree to cancel this contract without penalty

We have left a message on home number and cell number to confirm that $credit was applied to Safe Home Security account, offering to set another free service call if needed, but cannot cancel until account paid in full to 6/7/ Shane M*** *** ***

On November 12, we had our technician service and fix the alarm systemThe customer has since received the refund check for the signal repeaterIn all the customer has received months of free service for the inconvenienceGoing forward if the customer has any questions or concerns they can contact Chris H*** Customer Service Manager ###-###-#### or via email ***
Christopher H***
Customer Service Manager
Safe Home Security
** *** *** ***, CT*** ###-###-####
mailto:*** *** ***

This contract has been in place since without any complaints. When a client sells or moves the contract calls for percent to term buyout. As a courtesy for the plus years she has been a customer we will accept $to close it instead of $but we are not cancelling the
obligation. Any sales issues if indeed there were any needed to be addressed years ago