Best Way Home Improvement

The customer was offered a system move many months ago. The old owners would not give them the equipment back so we offered to put ion new equipment at new home at cost and teh customer declined. They have options at this point. They may pay the 90% prepayment buyout as stated in
the contract or pay back balance and buy new equipment and continue contract until fruition. None of this will be done without cost to the customer

Account has been closed as of July 8th, with no further billing due

we offered to cancel his acct out as long he was current and had no existing balance that was the offer and hope that he would accept thank youany further questions please call sal at ext ***

I have spoken to *** and we will be replacing the door lock, and crediting the account for its downtime

To Whom It May Concern,We have offered a more than fair resolutionNo one from Safe Home Security reached out to Mr*** stating he had to cancel his account by a certain point, especially because the contract states days written notice is required to cancel all contractsThe phone call regarding renewal of Mr***'s service had nothing to do with the cancellation of his service's by a certain point.Per the terms of the monitoring agreement Mr*** is in contract until Safe Home Security has offered to cancel the account early once a payment for August and September have been madeThis resolution we have offered is more than fair, and if Mr*** refuses to accept this offer we will be forced to seek the full terms of the monitoring agreement. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and would like to pay the balance in fullHowever; I also want to cancel my policyThe policy was originally created by *** *** SecurityIn the policy under defaults, it states that the you can cancel the policy but have to pay 80% of the total amount left on the entire month contractI understand that I signed this contract and I have to honor the contract in its entirelyI will pay 80% of the remainder of the contract in order to cancel the policyI want a written cancellation letter upon receipt of payment
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: the unit was not ripped out of the wall, in fact I still have and attempted to return it and they said no. why would I ripped up my wall
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I recently filed a complaint that the Revdex.com took upon itself to consider resolved regarding complaint # ***I have yet to received a letter in writing from Safe Home Security that my service has been cancelled and I own nothingI was totally surprised to search and find that the Revdex.com considered this resolvedNow today, I receive in the mail, a bill for the total of $because these people refuse to cancel my service and have failed to let the billing department know of thisI will not pay this, I refuse to pay this and I consider myself having no service from this companyNow this is falling into the realm of harassment considering how many times I've tried to talk to these peopleIf the Revdex.com considers the very flimsy response from MrColin Walsh, Corporate Account Manager of Safe Home Security as all I need to be satisfied, I'm disappointedAll I want is a written statement on their letterhead that my account has been cancelled and I owe nothingI fear the response he gave will not stand up in court or prevent me from now being turned into collections for not paying for service after I cancelled the serviceAny charges billed to me are fraudulent beyond May 24,
Sincerely,
Janis Thornton

Please contact Senior Account Manager, Joseph F* at *** *** ***

Complaint: ***
I am rejecting this response because:
Ok I will be waiting for the email to see how you came up with charges
Sincerely,
*** ***

The issue is that the customers contract was purchased from another vendor. As such it contains different terms than the majority of our clients. You may indeed cancel now on days notice as your contract states. The $invoice fee for quarterly billing can be credited for you at
your request. This cannot be set up to be automated. As a client you could go on monthly debit which carries no fee so that this inconvenience does not occurr for you. At this time we have credited all appropriate items up through June and you actually have a $credit for the July quarter already. We have also asked that a credit update be submitted if indeed it was necessary

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me My only disappointment is that I was also billed $for Februrary, which they did not refund It has been such a hassle communicating and contacting them that I really don't care any longer, just want to be done with itI appreciate your assistance in closing the matter!
Sincerely,
*** ***

Complaint:
***
I am rejecting this response because: I have called several times as wellI have informed Gary that he may call before my work hours, after, or correspond via emailThis response is misleading and allows a reader to infer that I'm not attempting to have this issue resolved which is simply untrue
Sincerely,
*** ***

IT HAS TAKEN A FEW WEEKS BUT ON FRIDAY JUNE 5TH FINALLY RECEIVED NOTICE FROM OUR *** SUPPORT TEAM THAT THE PAYMENT WAS RECEIVED AND PROCESSED, AND THEN IT WAS REJECTEDOUR *** APPARENTLY IS SET UP TO REJECT PAID IN FULL ITEMSI HAVE REPLIED TO THEM TO SEE IF CHECK IS THEN MAILED BACK
TO CUSTOMERI HAVE NOT HEARD AS OF YET. I WOULD AT THIS POINT IF IT HASN'T RETURNED, EITHER PUT A STOP PAYMENT ON IT AND MAIL A CHECK TO THE CORPORATE OFFICE, ** *** *** *** ** *** UNTIL PAYMENT IS RECEIVED WE CAN NOT CANCEL THE ACCOUNT

Complaint: ***
I am rejecting this response because: You have not provided service for monthsYou have not withheld your side of the contract.
Sincerely,
*** ***

This account has been canceled as requested

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Only if the business complies in a reasonable amount of time and the alarm system is fixed properly.***Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. If I need to submit a copy of the email that I sent to them, please feel free to contact me
Sincerely,
*** ***

We will cancel the account without further obligation Please allow days for the process to complete and ignore any correspondence received prior to that time Upon cancellation neither party will have any further obligation to the other

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Hi ***, Good newsSafe Home Security, INC has not only agreed to all the commitments, I wanted from them ( as stated in My attached e-mail dated Oct.8th, )but they have also acted accordinglyYesterday, they sent Me an e-mail to that effectThank God ! After months of agony, frustration and merry-go- round experience, finally I got what I wanted and the problem is resolved amicably. Many thanks indeed for Your timely help in this matterGod bless You in this Noble work/ cause You are doing to help and assist people like Me. Best wishes and regards, *** ***
Sincerely,
*** ***