Best Way Home Improvement

To Whom It May Concern,It can take up to days for the Credit Scrub to appear at the Credit BureausWe ask that if [redacted] disputes any charges via myannualcreditreport.com we can update it as satisfactory and paid to date on our end as well when the Credit Bureau contacts usSincerely,Colin W***Corporate Account ManagerSafe Home Security

Security Systems Inc [redacted] [redacted] The test code the customer is requesting is the customer’s Master Code he uses to arm and disarm the alarm systemAs we have already advised, we would be happy to walk the customer through how to test the alarmWe are not sure what the customer is looking for as far as a resolutionWe have already offered to walk the customer through what they are trying to do before he filed a Revdex.com complaintThere is no secret codeThe code is his Master Code, which he already has Kristopher V [redacted] Customer Service Director Safe Home Security [redacted] ###-###-#### [redacted]

The main Part of my complaint was they dinged my credit history for reasons that were of their own fault (failure to service their product).Part of the agreement to settle was they were to send a note to the credit reporting services that my account had always been in good standing.I recently requested my free credit report and I see that I'm still showing that I have delinquent payments of up to days on the report.This is failure to comply with the agreed upon settlement.When I called Safe Home to talk to [redacted] (the account resolutions manager I was told to deal with exclusively)I don't get thru and never get a return phone call to resolve my concerns.I would like to follow up on the lack of clearance of my credit blemishes.Thanking you in advance, [redacted]

.This complaint was assigned to Safe Home Security Inc.It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc because she was having issues with her alarm system.Last week, I spoke with the customer and told her that I would assist her I reached out to the technician to try to coordinate service for her but the technician required an additional travel charge for the trip in which I needed to be approved by dispatch The customer called in on Friday 7/when I was off but unfortunately no one in the office informed her that I was working on her service appointment I received this complaint and have already ordered a needed part and got approval for the added travel charge The technician will be contacting the customer to coordinate a day and time and I will be crediting the customer’s account for service issues Greg ###-###-#### ext*** Gregory M [redacted] Customer Service Manager Safe Home SecurityMiddle St.Middletown, CT06457###-###-#### [redacted]

To whom it may concern,Mrand Mrs [redacted] called in on Friday February 19th to confirm the cancellation letter was received, pay the buyout of the account, and make a complaint regarding a situation they felt they were mislead onThe individual who fielded the call confirmed the cancellation letter was receivedHe also notated the complaint the customer was making, forwarding it to the needed parties for reviewThe customer also voluntarily paid the buyout of the account in the amount of $As of Today, February 22nd, Safe Home Security has not ran the payment taken on Friday February 19th, in the amount of $In reviewing the complaint made Friday, Safe Home Security has opted to not run the payment, but to close the account without penaltyThis was decided upon review of the complaint, as well as the customers impeccable payment history and long tenure as a loyal customerAs of today the account for [redacted] at [redacted] has been closed, and no further obligation is requiredSincerely,Colin W***Corporate Account ManagerSafe Home Security [redacted]

The customer paid the settlement on 7/prior to receipt of this complaint The matter is closed

Complaint: [redacted] I am rejecting this response because: I don't not feel that the companies response is adequateI do not want to enter into another three year contract with this companyThat would be my only option, I currently do not have home coverage due to outdated equipment with them and am required to renew a contract for three years to upgrade? How is that fair I want out of the contract so I can move to another company Sincerely, Ryan M***

To Whom it May Concern,We do not make the laws that govern different states renewal clauses, we merely follow themWe have reviewed this accountDue to the [redacted] tenure as customer's of Safe Home Security, we have opted to close the account earlyNo further billing or obligation is requiredSincerely,Colin W***Corporate Account ManagerSafe Home Security

Account is cancelled with no further obligation Credit repeal and refund being issued, please allow to days

We are cancelling and there is no further obligation for this client

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you! Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I called early enough to cancel so that I would not be charged for January either, however, I was told that I could not request to cancel the service until after my contract was overOn separate occasions I was given misleading information by the staffOnly in the third call did I speak with someone who agreed that my account can be cancelled because the contract is doneOn both of the previous calls I was lied toThe first person refused to cancel the service and said I called too early, I decided on my own to send the email anywayOn the second call the representative told me I had to call days prior to the end of my contract so now I am required to pay for February and MarchDuring this call I was also told that there is not a corporate of that I could contactThe caller identified themselves as KaylenShe said if I read my contract I should know it takes 60days notice to cancel even on a month to monthI should be reimbursed for both February and March because I called with enough time to avoid those charges, however the staff advised me that I had to wait before requesting cancellationKaylen said the rep before her had given me the wrong information but for now I would have to pay for February as well as March Sincerely, [redacted] ***

It was brought to our attention that [redacted] has filed a complaint against Safe Home Security IncWe have addressed all of her concerns regarding the service needed for her security systemWe were able to rectify the problems and she is scheduled to be serviced on 2/16/ [redacted] is satisfied with the decisions made and has no further requestsShall you have any further questions please respond to the Revdex.com as stated Respectfully, Stephanie L [redacted] ***

After review of the account it has been determined that there was communication regarding cancelation on the account and we will terminate the account once account is brought current. We will not hold to contract renewal in this particular case due to customer verbally stating they were... thinking about canceling the whole thing. As of now the account will be processed for cancelation. Thank you David R [redacted] CRO,Chief Retention Officer Safe Home Security [redacted] Middletown, CT. 06457 ###-###-#### ext***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have not made any such arrangement or agreementTheir statement is not true Sincerely, [redacted]

There are months left @ $on the month contract = $plus your current balance of $ At 90% you owe $to cancel not $1100, not sure where that came from Our previous offer is a generous one and a final one

Complaint: [redacted] I am rejecting this response because:I'm not sure why I received this one twice, as I already replied to the exact same message earlier today Sincerely, [redacted]

Not sure where the disconnect was here but we do see service was scheduled about times in months and for some reason was never completed We will cancel the account without further obligation We will also delete any credit tradeline associated with this client Please allow days for the process to complete and ignore any correspondence recieved in the meantime After closure neither party has any further obligation to the other

CALLED CUSTOMER MANY TIMES TO FIND WAY TO GIVE MONEY BACK THEY HAVE NOT CALLED ME BACK Salvatore C [redacted] Resolutions Department Manager Safe Home Security [redacted] ###-###-#### [redacted] https://www.facebook.com/pages/Safe-Home-Security-Inc/[redacted]