Best Way Home Improvement

This account was an acquisition from [redacted] Security The contract was signed by the customer on 8/17/12, for a month termA copy of the agreement was previously sent to the customerWhatever transpired between [redacted] Security and customer, which lead to the signing of the agreement, cannot be addressed by Safe Home Security, but it is the responsibly of the signer to read the contract being signedA copy of the agreement will be sent to the Revdex.com for review, in necessary [redacted] Legal

Tax is not refundableOnce it's paid to the state, it's not recoverable

To Whom It May Concern,The consumer has made several accusations against the company but has been unable to substantiate such claimsAgain, the company sympathizes with the consumer's situation and has offered a more than fair resolutionConsumer's cannot expect the company to be held liable for our end of the contract, but not be liable for their end of the contractThe consumer than turns around and bad mouth's the company because we will not release them from the legally binding agreement, which is a completely unfair business relationship as the company has done everything in it's power to assist this consumer and continues to uphold our end of the agreementWe will again offer the customer a free re-training of the alarm system and free inspection of all equipment and parts to ensure proper communication with the monitoring stationIf the customer chooses not to accept that the company will offer the customer a 90% buyout of the current agreement(normally only applicable for sale of home, death, and transfers)We have no further findings on this matter and we ask that The Revdex.com close this complaint as resolvedSincerely,Colin W***Corporate Account ManagerSafe Home Security

As a principal of your business we run credit No business or personal account is not credit qualified and reported monthly Please consult ther agreement

The account has been canceled, with no past balance due, per the custoers request

To Whom It May Concern,The terms of the agreement as well as the terms of cancellation are all listed in the contract the [redacted] signed and agreed toThe [redacted] claim is that they wanted to cancel their contract because they got rid of their home phone line, rendering the system inoperableThe current security package the [redacted] have is $per month for the system wired through the home phone lineBecause of the [redacted] tenure as a customer, they were offered a reduced monthly payment to $per monthAdditionally, they were offered a Cellular Backup Unit at no charge ($value) so that the security system could function without a home phone lineIn order to alter the terms of the current agreement, a new agreement would be required to sign in order to alter the terms to match the new rate and new mode of communicationSincerely,Colin W***Corporate Account ManagerSafe Home Security

We acquired this account from [redacted] in April Monitoring was continued at that point I'm not sure why teh customer never was aware as we sent acquisition letter to them At any rate we will cancel the account and any obligations to it Please allow days for the process to complete and ignore any correspondence recieved prior to that point Once closed neither party has any further obligation to the other

To Whom It May Concern,If [redacted] is able to provide us with proof she sent a cancellation letter in January, Safe Home Security will honor her cancellation request at this timeA time-stamped and dated email, or fax, or tracking # will suffice for proofSincerely,Colin W***Corporate Account ManagerSafe Home Security

Customer called in for service and did not get good customer service in a timely mannerThe people involved have been handled and the service was completed and customer sent in a nice compliment letter for one our customer service reps , who was awarded a gift certificateAny future questions or concerns can be sent to [redacted] at [redacted] ext ***

The account had already been cancelled. We will have [redacted] and [redacted] updated to reflect paid never late. Plesae allow 30 days for changes to take place. There are no further obligation of either party going forward.

Complaint: [redacted] I am rejecting this response because again the company's response does nothing to redress the impact of their erroneous report to credit collection companies claiming that I owed their company money Their response states that they submitted a deletion, but that only admits that I do not owe them any outstanding balance My point is that I never owed them an outstanding balance and now my credit history looks like I did I should not be penalized for their mistake Writing to the credit companies won't cost them any money beyond the time it will take to send the letter and writing to correct their mistake is the right thing to do I stand by my request that they let any credit collection company know they made a mistake and my credit history should be cleared Sincerely, [redacted]

The customer has not made a payment since September of 2014. If the customer is willing to pay to the current date of July 31st, which would be $399.90, we will close the account as these are services that have been rendered and paid for by the company. This will be the company's final offer for a resolution. Any future questions please contact [redacted] (Co-Director of the Customer Care Department) at [redacted] xt [redacted] for any questions.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meBecause my prior experience with Safe Home Security has demonstrated matters not to be taken care of when they have said they were, I've attached the pertinent data regarding my filing I do hope that this matter will be resolved as they have stated Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: my credit was run before a contract was ever signed Also the business is a [redacted] it stands alone not based off my personal credit And non of this was explained that my credit was being run for security of a business Sincerely, [redacted] ***

Good Afternoon [redacted] Thank you for taking the time to speak with me todayI have e-mailed the [redacted] representative that handled the acquisition to get your billing squared awayI will follow up with you once it is all setI apologize that this wasn’t done correctly when the account was transferred In regards to cancelation, you can simply email [redacted] Please include your account number in the email ( [redacted] )You will receive an auto-reply that confirms it was received successfully Also, I wanted to ask – Do you happen to remember the phone number you were calling to reach [redacted] ? You had mentioned that you were having a lot of trouble getting throughWe have one of their phone numbers forwarding to our office, and I wanted to see if it was the same number If you need anything else at all, do not hesitate to contact my office directlyThanks again for your time today Kristopher V [redacted] Customer Service Director Safe Home Security [redacted] Middletown, CT###-###-#### mailto [redacted]

As far as we are concerned we assume we report correctly If you have something to dispute you need to submit to the bureaus what your dispute is A closed account does not necessarily mean it was paid on time while open You need to clarify as so far you cited a bureau we don't report to in your original complaint and are saying your account was closed which is not necessarily relevant to the process The bureaus with specifics are your resource for disputes

Complaint: [redacted] I am rejecting this response because:In May of we tried to have our alarm system upgraded to a cellular card so that we could have our primary land line disconnectedThis resulted in our not having alarm services until October of and we just received a collection notice without having even been billedThe details are as follows: In May we tried to have our alarm service upgradedIt took us a month to receive the part then when it was installed it caused the main panel to stop workingWe finally had to work with a supervisor after a Revdex.com complaint was filed to begin to get service backIt took until September of for us to finally get the service restored leaving my family in jeopardy that whole timeThe entire process was a comedy of errors even to the point that the installer said we should get away from this companyIn the process we dealt with Christopher H [redacted] and we were told that we would be given a new upgraded alarm panel free of charge that installation would be included and that we would be credited with months of free serviceIt ended up that once the new alarm panel was installed the cellular card that was sent to us didn't work and we had to wait another month for a new card and installationFinally in mid October we received the correct cellular card and it was installed and we had service againWe have never received a billIn December we received a collections letter stating that we owed them over $and that the account was past dueAfter talking with Faye in collections (Honestly the only person who answers her phone and has tried to help) I was told that I needed to contact Christopher H [redacted] again because he would have to take care of the credits needed on our accountShe connected me and as always I had to leave a message for MrH***I never received a call back or any corospondance until today when we received another collections noticeOne again all we have been able to get from Safe Home Security is a run around of voice mails with the exception of FayeWe have no desire to try and cheat anyone out of money we owe but we don't believe we owe anythingWe still haven't been provide with any documentation that would lead us to believe that we owe anythingI have some e-mail correspondence that I will be more than happy to shareAll of the correspondence is one way since they seem to not want to communicate, however they never disputed the statements I made in response to our conversationsIt's difficult to describe a desired outcome when you don't know what the issues really areFrom the information we have, we want the credit we were promised, any charges for the equipment that we were told would be installed free of charge removed and a detailed invoice of any other supposed charges that are dueAfter the account is reconciled we would request that SHS release us from our contract so that we can find a company that will supply the protection we need in a timely manner allowing us to feel safe Sincerely, [redacted]

This customer has called several times to cancel her serviceShe has been instructed multiple times on multiple occasions to send a cancellation letter, which she has not providedThat is the reason her account has remained openWe will honor this “complaint” as a letter of cancellation At this time, the account has a past due balanceNormally with any type of services, the balance on the account has to be “current” in order to close the accountBecause of the customer’s tenure with Safe Home Security, we have opted to close the account without requiring the balance on the account to come current There are no refunds due at this time Sincerely, Colin W [redacted] Corporate Account Manager [redacted]

Complaint: [redacted] I am rejecting this response because:My last request from this business Safe Home Security was to cancell my contract with them at no cost to me and have no further payroll deduction taken out of my account, I want the cancelation in writingBecause their system does not work properly as I have called and spoke to a Frank C [redacted] on 8/20/and he said he would sent someone out to fix it the following Friday and he sent no one in addition to David H [redacted] obtaining this contract under deception I don't want to do business with this companyI want the contract CANCEL They are just lying again I will go to the News media with my video if I have to because the public has the right to know what kind of Scam they are running Sincerely, [redacted] ***

Miguel C [redacted] ###-###-#### Revdex.com Response ID# [redacted] We here at Safe Home Security are taking our Puerto Rico accounts seriously and we are terribly sorry that your mom is going through the rough times due to the hurricanesMost companies in Puerto Rico are now giving three months free for whom ever was affected by the stormThese same companies are requesting the three months be paid in full on the fourth monthWe are offering a better solution and your mother qualifies for it as wellWe have been giving our clients a month free and having them fill out an addendum for months to bring their monitoring rates down to and as low as $a monthIf the home is a complete loss, we would need a letter from the insurance company or from FEMA explaining the lossPhotos will not be sufficientIf any questions please call ###-###-####