Best Way Home Improvement

Complaint: [redacted] I am rejecting this response because: Services were disconnected febfollowing telephone conversation with Jeff and corresponding email agreement on 1/31/ The bill sent include services for feb and mar with addditonal late feesSince opening this complaint on 2/20/18; on the same evening I was contacted by someone from the collections department at ext *** regarding billing and was told this matter was investigated and found to the content regarding my complaint was found to be substantiated afterward and my account will reflect a zero balance,thus closing the account permanentlyI would like this matter resolved promptly as I have no confidence that such will be doneI have had an ongoing issue since last year regarding payment s and billing as I have evidence of forwarding Billings preaddressed evelopes to three different addressesPlease note I would like something in writing as I have requested from the young lady a ext ***I am being told this will take up to a week or so I am not convinced that it takes up to a week to resolve this matter and send a letter of resolution describing termination of services and zero balance being owedPlease consider assisting me to help with this matter being completely resolved Thank you kindly in advance, Sincerely, [redacted]

As stated, the customer is refusing service, which leaves Safe Home Security with the only option to pursue the original contract be paid in full in the amount of $

.RE: [redacted] I am writing in response to the ongoing issue with [redacted] As you are aware, she was installed on Jan 6, as a residential customer At the point of sale, [redacted] neglected to mention to me that this account needed to be a commercial or that what she required was a fire system installed not an alarm systemOn the date of installation she had signed a RESIDENTIAL contract upon completion of installation I had returned to her residence on several occasions thereafter to install a smoke detector and to move smoke detector to another location in residence I am also aware that there was an installation survey completed by the RI office Not at any point in time during these encounters did she mention that there was an issue with the type of contract or system that was installedIt seems to me once [redacted] failed her fire inspection is when these problems were brought to our attention If in fact she would have mentioned me on any of these occasions what was required, I would have informed her, as your office had, that we do no install the type of system that she required It is my understanding that SHS customers do in fact have a day right of cancel so it boggles my mind after months of service why this has become an issue.These issues could have been resolved on any occasion I had contact with her if it was brought to my attention at those times by simply canceling service and removing systemIf you need further feedback or information from me please do not hesitate to respond

Complaint: [redacted] I am rejecting this response because: I am not under contract with Safe Home SecurityI signed a month contract with [redacted] in August of 2014, however the alarm system failed in the first hours rendering that contract null and voidOn September 24, [redacted] amended the contract from a month agreement to a month to month basis and documented it via emailI have provided Safe Home Security with this documentation, but they choose to ignore and refuse to acknowledge itInstead they just try to coerce me into signing a long term contract and extort payments for services I do not receiveYes they offered to replace the panel if I pay twice what it costsI will no longer be cheated and lied to by Safe Home SecurityThis matter could have easily been resolved if they were fair, resonable, and least of all HONESTThey are only willing to have things their way and totally at my expense, which is unexceptableIn the month my alarm system has not functioned, is the longest period of time I've gone without a alarms in the last years Sincerely, [redacted]

This account has been canceled as requestedA refund of any amount is impractical

The customer has been spoken to and assisted since November We have offered options to pay buyout, move system, etc Customer not happy with any options We will accept $to close if paid by June 30th, We are not forgiving final year of agreement

Complaint: [redacted] I am rejecting this response because:Of course you have nothing to offerWhen I called to cancel I was told I was in good standingCan you offer me an explanation as to why you are still trying to charge me? Sincerely, [redacted]

To Whom It May Concern, [redacted] account with Safe Home Security was closed on April 29th, The system automatically generated a bill prior to that and mailed it to the customerThe customer can disregard the bill he has received from Safe Home Security as it is not owed*** [redacted] account is closed in full, and no balance is dueNo negative markings will be placed on [redacted] credit reportHis report should show closed in fullWe apologize for any confusionWe ask that The Revdex.com close this complaint as resolvedSincerely,Colin W***Corporate Account ManagerSafe Home Security

Complaint: [redacted] I am rejecting this response because: At this time I do not accept the company’s response Once Safe Home Security actually follows through by accepting our day notice for cancelling our alarm service this month (that should have been last month when we called and emailed) and we are paid in full, then I will accept their response but not before then I just want us to part amicably and with no further issues Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I have setting in front of me the contract I signed with Security One, on 4/11/ The contract was on a month to month basis I cancelled the service on 8/11/2015.I have talked to a Mr P [redacted] whom told me they received the e-mail cancellation and that it was never entered into the system by a Shar B [redacted] .He told me their coHome Safe Security does not do business that way and transferred me to her supervisor so I could tell him of her error.I called Home Safe Security on 11/01/ I spoke with a MrPlumb I said he would take care of my accountHe e-mailed me on 22/02/and offered me Discounted rates and wanted me to have him send me the paperwork to set up a date for service.How do I get a copy of my contract to you, and get a copy of their so called contract that I have in service til 2016.I get a different answer from everyone I talk to.But I can assure you I did not enter into a year contract.This has to be settled This company seems to want to extort money from people without valid proof Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you and I'm sorry it had to go this far the rep I last spoke to was not helping me at all and I've been a very good customer for years Sincerely, [redacted]

THE ACCOUNT HAS BEEN CANCELED, AND A CREDIT REPAIR HAS BEEN REQUESTEDPLEASE ALLOW DAYS FOR IT TO BE REFLECTED ON THE REPORT

In response to [redacted] - Complaint # [redacted] We are scheduled to complete [redacted] installation on Friday afternoon, when we spoke to her we gave her a few options for completion date, and she chose this date and timeAlso, [redacted] was upgraded with no charge for several microsensors, a cosmetic upgrade to make to her happy at no extra charge to herIn addition to that, she had our technician move the keypad three times, which we normally charge an extra fee forOur technician was at her home until o'clock that day to make sure she had her alarm workingDue to unforeseen circumstance, we need to go back to complete install, the reason it was scheduled for now is because our company was waiting for some construction to be done at [redacted] home, per her requestIn hopes of keeping our new customer happy, we waived all the additional fees that we normally would have chargedWe look forward to completing installation this Friday and will be happy to give [redacted] her next two months of service free Thank you, Julianne [redacted] Executive Assistant One Corporate Drive Windsor Locks, CT Office: ###-###-#### Fax: ###-###-#### [redacted]

In regard to the complaint against Security Systems Inc., After careful review Safe Home Security has chosen to resolve this complaint in favor of the customerThe customer should know that the billing charges will continue to accrue until the final payment of $is received and applied Once this is completed, the customer will receive written confirmation that the account has been closedSincerely, Princess B [redacted] Senior Account Manager Safe Home Security

We have made multiple attempts to contact the customer in regards to their alarm systemThere were many voicemails for the customer to call us back to help better resolve any problems they might haveIf the customer has any questions or concerns they can contact Christopher H [redacted] ###-###-#### or via email [redacted] Christopher H [redacted] Customer Service Manager Safe Home Security Sebethe Dr Cromwell, CT ###-###-#### mailto: [redacted] https://www.facebook.com/pages/Safe-Home-Security-Inc/[redacted]

Please provide your grandmothers name, address and account number so we can properly research

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for helping in this matter and thank you to the business for such a quick fix Sincerely, [redacted] ***

Account: [redacted] I previously spoke to [redacted] in November about the same concernShe inquired about a lower rate than what she originally signed forUnfortunately at this time we are unable to change the rate or terms of the current contractShe was informed to try back late 2018, or early 2019, as we might be able to work something out closer to her end date At the time we spoke she was understanding, although understandably frustratedAt this time, the answer is still the same as when we spoke in November Kamishia M [redacted] Customer Service Manager Safe Home Security [redacted] Middletown, CT###-###-####

February 4, To whom it may concern: It was brought to our attention that Ms [redacted] has filed a complaint against Safe Home Security IncWe have addressed all of her concerns regarding the billing on her accountwe were able to rectify the problems and she is now current with the billing of her accountWe spoke to the customer and apologize for the inconvenience and explained the delay in responseMs [redacted] is satisfied with the decisions made and has no further requestsShall you have any further questions please respond to the Revdex.com as stated Respectfully, Stephanie L [redacted] Customer Service Manager ###-###-####