Best Way Home Improvement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, pending estate action However, I cannot make immediate paymentMy mother's estate has not settled and there are no funds currently available to make payment by check, credit card or debitThe attorney handling this matter is on vacation until next weekWhen she returns I will attempt to get a better handle on when funds may be available for disbursementThis is the best that I can do at this time Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because although my balance was adjusted and you now recognize that I do not owe the company any money, your company sent the balance to be collected by a collection agency and this will have a negative impact on my credit rating Although your company is okay with the outcome, your actions have had a negative impact on my credit rating I am asking that you rectify the negative impact your company's actions have caused by telling those third parties of your error Only then, will things have been set right and back to the way it was before you erroneously sent out the collection request Sincerely, [redacted]

The account was handled properly and signals were present The client may take whatever legal action he chooses but teh contract stands

This account entered into an agreement on August 10, for a period of monthsPursuant to the terms of the current agreement, a cancellation letter is needed at least days prior to the end of the renewal periodIf a letter is not received at least days prior, the agreement renews for another months.Safe Home Security will consider this complaint as a "letter of cancellation" and the account is scheduled to close on August 10,

The customer is responsible for their original agreement they signed in their original home. No where in the agreement does it state that we can guarantee moving a customer's system. It doesnt state that we can move the system at all. The customer's original home had a hardwired alarm... system that we took over. Those types of alarm systems are not moved. The customer had a system in their new home that we attempted to activate. We agreed to waive the $199 activation fee (this is the cost for a technician to perform the necessary work of activating the new system). We attempted to work with the customer in August but after multiple calls of the customer screaming, and using vulgarity, we were unable to get her to sign a new agreement at the new address. We have not brought a case to an arbitrator, so we do not have a name to give the customer. If the customer files for arbitration, we will be notified and assign an attorney as necessary. If the customer would like a resolution and avoid arbitration, we would ask they sign a new agreement for the months remaining of her original agreement, and we can attempt to activate the alarm at the customer's home. We will waive the $199.00 system move fee. We will not refund the client for services that they were responsible on the original agreement. We did nothing to breach the original agreement the customer signed. There is no agreement for us to monitor the new home. The customer refused to sign an agreement for that home after we advised her four separate times that this is what needed to be done. Had they signed a new agreement, we would have been able to release the original agreement. On September 8th, 2015, we once again advised the reason the address was not updated was because she hadn't signed the new agreement and paid the system move fee. This process is not as simple as updating an address in a computer. It is closing one contract obligation because another account is open. There is paperwork involved for legal reasons. That was the last communication we heard until we received notice on September 28th that the client filed a small claims case. Since they filed a claim in court, and refused to work with us after that, there was nothing we could do.

Complaint: [redacted] I am rejecting this response because:you're absolutely right I am upset of the price I bit my tongue for a few years now being that when I made the mistake of signing up with this company as a first time home buyer, and feeling taken advantage of when finding out what an honest alarm company charges on a monthly basis for better serviceFor months now my system has been disconnected due to a battery failureNow when I agreed to this contract, I was promised that if there was ever a failure or tampering with the system, I would be notified as would the policeTo date, I have not received a phone call once on the matterI am not creating some situation that does not existI have been a loyal customer to every company that I use because I receive the service to which I pay money forNow, if you look at the companies reviews, not only have they received stars out of 5, but there are numerous complaints! I feel very mislead and had paid for years now for a basic serviceIf nothing is agreed upon, I want out of this contract month before my contract is up and will gladly pay the money ahead of timeIt is not fair that myself or any other consumer should have to pay for any service or product that is not what they signed up forNever mind the overcharge for this so called service! Sincerely, [redacted]

The customer has a year contract for monitoring through July It was legally purchased from [redacted] Home If the customer feels [redacted] Home offered to cancel they need to contact them directly to resolve and [redacted] Home will contact us with instructions

Complaint: [redacted] I am rejecting this response because: Safe Home Security is telling only one small part of this story. When I had this system installed in July 2014, I talked to the local dealer about cancelling within the first 72 hours. I found out the first day I had the system that the motion sensor did not work as promised. The purpose of the system was to have the motion sensor that snapped pictures. This would allow us to remotely check on the house and if we had a babysitter, it would allow us to turn on the camera and check on the children.This is why we got the system. I was told by Mr. Z [redacted] (the local dealer) that an animal weighing less than 60 lbs would not set off the alarm. However, this was not the case and my 19 lb. dog set off the alarm every time it was armed. At that point, I asked Mr. Z [redacted] to cancel my contract. He informed me at that time that I could not cancel without paying out the remainder of my 5 year contract. He should have informed me that I had the legal right to cancel in writing during that 72 hours. Instead, he talked me in to allowing him to move the motion sensor/camera to our unfinished basement, where it did me no good as far as having remote camera access to my home. He then put window and door sensors on our main floor. While this would alarm if there was a break in, it would not work in the way I was promised and would not serve the purpose we had intended. After being disrespected by the customer service line, I sent text messages to Mr. Z***, and those are what you see in their response. What is missing from this is all the communication I had with him last year. They are leaving this out in order to keep me in my contract. I would like to request again that they simply let me out of my contract without any penalty or payout. I have always paid my bill on time and the company will not be out anything by releasing me from my contract. I feel that this is the right thing for them to do given the circumstances. Sincerely, [redacted]

The contract is a contract, perhaps you misunderstood the rep bacuse his notes state you were told that you could move it or buyout The buyout amount is $but we have placed a note that we would accept $to close Best we can do, contract stands

The customer received a service call in April ($89) and a new back up battery ($52) She has no warranty coverage and these items are not included in our service, they cost the company money to provide them We offer a warranty service for $per month but this customer declined such service Eventually all these items were credited and the customer currently has no balance due until 10/ The customer is under contract until January and cannot cancel without paying a 90% early termination fee

Although the company does require a written notice of cancellation days prior to the expiration of the agreement, which we did not receive, the company agrees to discontinue services and close account with no further billing due

[redacted] has been monitored since day one He signed a new agreement and had a right of rescission for days which he did not exerciseWe are past that point and we have no intention of cancelling the agreementIf he would like to discontinue service he should consult section which allows for a percent to term buyoutOtherwise the original offer stands

To Whom It May Concern,We would be more than happy to credit the account for the time the customer has been without serviceWe are unable to reduce the rate for the time being, but again we would be more than happy to have the tech go to the home to install a cellular backup unit at no charge up front and only $more per monthThis will allow the system to work now that the customer has removed they're home phone lineSincerely,Colin W***Corporate Account ManagerSafe Home Security

ADVISED PERSON ANSWERING PHONE THAT I WAS CALLING FROM SHS AND EXPLAINED THAT SYSTEM IS FINE AND THAT WE DO NOT SERVICE CAMERAS BUT WE CAN FIND SOMEONE FOR HOURLY WILL CALL CUSTOMER BACK ON SATURDAY TO TRY AND RESOLVE COMPLETEY THANK YOU FOR YOUR TIME AND CONSIDERATION IN THIS MATTER [redacted] Resolutions Department Manager Safe Home Security [redacted] ( [redacted] mailto: [redacted]

When the customer called in for service, they had a past due balanceThey have since paid their bill, and we can now set serviceThere were no previous calls in regarding service problemsIf the client has service problems, we ask that they call in to set service before they stop paying their billOnce they go past due, we can no longer set a service callThis will avoid this problem in the futureThey report a service problem and answers to all questions by calling ###-###-####

This customer no matter what we do wants to cancel we've even had a tech back out at his homeWe did a welcome call with the wife while the husband was sitting thereHe knew we were a separate company from ***Customer was offered a lower rate if he goes back w/ [redacted] and now he wants to cancelWe serviced their account and they were happyThen they called [redacted] to follow up on their cancellation We talked with the tech and he advised that the husband and wife were both there and were satisfiedWe are not allowing them to cancel

Again, we are happy to service the system but we are not cancelling This was installed months agao and we are well beyond any recission period Please call [redacted] to set service

Complaint: [redacted] I am rejecting this response because: My year old Elderly, handicapped Mother was taken advantage of by buying this Home Security Device, as she did not understand this company would keep billing her, even if she never activated the deviceShe fell and was hospitalized about the time it arrived so was unable to tell us that she had ordered it, and therefore feel her money should be refunded in full, as she was taken advantage of, being a senior and in the hospital, unable to do anythingPlease we ask as a courtesy and respect to her, that they refund at least the past months of June, July and August back to her, that she was charged as a courtesy as I think the company made more money than that off my Mother, who never received their serviceThank you kindly and please let me know if you need her bank statements or account number to pull up her bank records of these charges of $I would say this is Elder Abuse as this company took advantage of an Elderly, Handicapped Woman and took her much needed Social Security MoneyI will be glad to give you her Bank Card No that was used if you can call me at my office at ###-###-#### ( [redacted] or cell ###-###-####This could have happened to anyone's Mother and the company did not act kindly or respectfully toward her situationMy Mom needs her money refunded back, in order to help pay for tolietries and personal items since she has been in rehabThank you Sincerely, [redacted]

Anthem's response is as follows On the date of installation the customer provided an email address [redacted] to receive their signed paperwork. The agreement was signed on August 3rd 2017. The customer was provided with 6 free months of monitoring which are... explained on the Deferred Billing document also signed and received on August 3rd 2017. The customer was given these 6 free months because the customer was under agreement with another company. The free months were to offset any payments that the customer needed to make to their previous company. In this agreement it states that the customer is aware that it is their responsibility to cancel their agreement with the their previous company and that the customer acknowledges that neither the company nor the representative are in anyway affiliated with the previous alarm security company. On the date of August 3rd 2017 there is also a recorded call with the customer. The customer acknowledged that they understood they were being monitored by a new company. The customer is currently under agreement for 66 month. The customer may cancel prior to completion of the agreement upon receipt of ninety percent (90%) of the stated terms.

Complaint: [redacted] I am rejecting this response because: Clearly I should not have had to sign a whole new contract for a simple name change My husband's name was on the agreement and upon his passing they wanted to change the name of the primary or the person on the account; that's all that should've happened; a simple name change should not have called for a new contract to begin at that point All that should've happened was the contract continue where it was----the [redacted] name was on the contract which would include both my husband and myself----if not, why did they or were they able to cash the checks I wrote and not my husband---they didn't have an issue or problem cashing the checks written by me, why would I then by simply changing the name on the account be made to sign a brand new contract I think it's sad, cruel, and unprofessional to take advantage of someone like that ( they simply took advantage of my husband's passing ) and I would like very much to continue to fight this and will continue to ask the Revdex.com for assistance, will be contacting the Attorney General's office, and will be contacting a lawyer And I absolutely was charged a larger fee of $on August 10th via credit card which I had to pay and this so happened to be the price I was quoted as would be the upgrade fee; however, again, services were not rendered, I did not sign that agreement, did not receive the upgrade, but was charged and paid for the upgrade; so this was a lie!! My fee was $per month This company is ridiculously unprofessional, as indicated by the tremendously numerous complaints against it I want out of the contract immediately!! Sincerely, [redacted] ***