Best Way Home Improvement

Complaint: [redacted] I am rejecting this response because:Your response is unacceptable I should not be charged to have my alarm system unlocked, and once again your firm will be the target of legal actionI am filing complaints with the state and federal attorneys and looking to see if a class action suite is also a possibility as this is criminal behaviorPerhaps a class action suite will expose the dirty tricks played by some alarm companiesThe money is not the main issue here the principal is more important but I do expect to collect damagesI am also contacting the local news media to have their on air attorney explore this issue and make sure others do not patronize companies with no integrity Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:The information provided from Jerry at safe home security is not completely accurateAs I mentioned in the original complaint I spoke with many reps from July-Aug when we sold the home regarding the contract not being the correct contract termNobody was able to provide me with any info or a contract copyThe last rep I spoke to, Katie I believe, referred me to JerryI left a voice mail for himThe next week I didn't hear back so I called the company again and finally reached himThis was August 8th I believeFrom there Jerry and I discussed the contract in depth and the term buy out pricingHe is the ONLY ONE I discussed contract pricing withHe told me verbally the first price, on a sticky note attached to the contract he sent me for a second price, and the third price in emailI have the documentation to prove the price differencesWhen questioned the difference between prices he pretty much ignored it and never gave me an accurate price when requested Please see attachment of "original" contract and sticky note with pricing and email with pricing As far as the contract signature he quickly disregarded my concern for a fraudulent signatureHe did provide me with the signature from another form that I signed for install around the same time as the contractHowever, the signatures are not the sameThere are many differences between them and that is not how I have ever signedI even pointed out the differences in an email and he never replied back It's not right that a company who should strive for a good reputation disregarded a clearly fraudulent signature However, from what I have read on their reviews that's definitely not surprisingPlease see the attached email with the information requested and explaining the differences between my signature and the one on file.As far as the double billing for the same security system, that's horrible business practice and should be illegal for a company to rip of customers like that Safe home security is currently billing the new owners of the home and fraudulently extended our contract term, therefore we are asking for our contract to be terminated and the termination fees waived Sincerely, [redacted]

After speaking with the customer again, we came to an agreement to monitor the customer until April 30, 2016. Effective May 1st,2016 she will no longer be billed or monitored by us and will be released from her agreement. Going forward she can contact Christopher H [redacted] ###-###-####. Christopher Heath Customer Service Manager Safe Home Security [redacted] ###-###-#### mailto [redacted] www.safehomesecurityinc.com https://www.facebook.com/pages/Safe-Home-Security-Inc/13984 [redacted] 9

To Whom It May Concern,In regards to the complaint against Safe Home Monitoring:We have assigned a Senior Account Executive Jeff F [redacted] to work with this customerThe customer had expressed she wanted to cancel due to the pricing for camerasJeff will be offering the customer the camera at a reduced rateSincerely,Colin W***Corporate Account ManagerSafe Home Security

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc The customer wanted to cancel because he is not satisfied with our service The customer called into our office to cancel his service with us because he stated our rate was too high and he was offered a lower rate from competitors Our customer service representative informed the customer that we value him and the customer agreed to sign a new agreement where we lowered his rate by $per month and provided him three months of free monitoring A few days later the customer experienced a alarm because his wife hit the panic button by accident They were immediately contacted by the central station to make sure everything was fine A customer service manager contacted [redacted] in regards to his complaint and request to cancel his account because of the monitoring center He informed the customer that the central station that monitors his home is Nationwide and that alarm companies use different central stations as the “watchdogs” in case of an alarm event At anytime there is an alarm event, the customer would be notified by the central station and when the customer had an alarm event on 7/14/16, they were notified The customer was upset because when he called our office after hours, our lines are forwarded to [redacted] our primary central station They will assist customers with troubleshooting, setting service or having our office contact the customer the next day even if they are being monitored by another central station [redacted] could not find [redacted] in their system because he is being monitored but [redacted] but they can find the customer in our database that they have access to [redacted] has been with our company since 2009, where he and his family have been protected and are monitored by the [redacted] central station When the customer had an alarm event on 7/14, he was quickly contacted by them and we apologize if the central station was not courteous to him We will provide the customer one month of free monitoring for any inconvenience he experienced but the agreement that he recently signed is valid and will not be voided Greg M###-###-#### ext***

This account has a year agreement on it dates 3/23/2016, we already reduced the buyout amount from $down to $404.04, that amount is the lowest we can go

[redacted] ***, you are responsible for anything that you sign and accept. Clearly at the time you wanted it and purchased it. You had a right of rescission under law which you could have executed to cancel in a timely manner but you opted to keep the system. Ms. C [redacted] has been... more than amicable and our offer through her still stands but we cannot cancel your agreement because you are experiencing financial difficulties or have buyers remorse.

Complaint: [redacted] I am rejecting this response because how can I be in a year contract for some one else's propertyI wasted my money monthly paying for monitoring I wasn't even receivingThey were covering some one else houseEven sent the police thereBecause they even had someone else address reporting to them.I received confirmation that this was resolved and yet it has notThey are upset because I refused to sign a new contract after discussing they were not even monitoring my propertyThey then put it on my credit as a unpaid loanThis was not a loanAnd I need them to take responsibly that they DID NOT offer me the service for which I was paying and signed up for Sincerely, Keith W***

Complaint: [redacted] I am rejecting this response because: I was not informed that my contract was being sold to a third party, not was I advised that I was being "locked in" to a month contractIt's very devious and underhandedNot on the up and up at all They used a bait and switch tactic and never, ever would have had my permission to sell my contract without me being made awareI was never contacted in advance about this They mislead their consumers and are a disgrace Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] I will pay August and September payment if they agree to cancel contracts as soon as they received paymentThank you [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I received a letter of collection from your company stating that I owed the company $and the matter had been sent to a collections agency I spoke multiple times to a Leverne F [redacted] from the Collection Department within your company Although she later stated that no amount was in fact due, she would not agree to notify the collection agencies and the matter will continue to appear as a blemish on my credit report I would like to no that all collection agencies originally contacted are made aware that no amount was ever due and it should never have been sent to collections Sincerely, [redacted]

This account is in agreement until April 8, The agreement is attached for reference

A Senior Account Representative by the name of Ayanna P [redacted] will be in contact with the customer to resolve the issue today

To Whom It May Concern,We have processed a refund in the amount of $for this customer for the part that was not usedThe customer's contract will expire in August as they stated in the complaintSincerely,Colin W***Corporate Account ManagerSafe Home Security

Senior Account Executive, Aalan R [redacted] is working diligently to resolve the matterMrR [redacted] will be in contact with this customer on Monday, January 29th

Complaint [redacted] SHS The customer signed a 5 year agreement in April 2013 for 60 months. This customer has an outstanding balance in excess of over 1500.00 dollars. We are will to offer a fresh start program to help customer resolve this matter or work out acceptable payment arrangements.... Please contact me at ###-###-#### for payment information. JEVAUN P [redacted] Resolutions Department Manager Safe Home Security [redacted] *** Middletown, CT. 06457 ###-###-#### mailto: [redacted]

Complaint: [redacted] I am rejecting this response because:the answer from the business has nothing to do with my complainMy complain is not about late fee as in the years of my contract, I never paid lateMy complain is about the company scamming me after my year contract expiredThe company reported me to the credit bureaus for "no payment" many months after the contract had terminatedThis was done without my knowledgeI found out about this after checking my credit report and noticing how my credit score got ruined from thisI'm looking into hiring an attorney and I plan to sue them Sincerely, [redacted]

The customer's requests have been granted