Best Way Home Improvement

We got in contact with the customer and there was some miscommunication on how the alarm worksThe technician went out and installed the wireless service October 20, and the alarm has been working ever sinceHowever the alarm system still announced an old trouble status that should have been
deletedWe have since instructed the customer on how to delete the old statusAlso the customer’s alarm system sends weekly check-ins informing if everything is working properlyThe customer now has the information to land view his test history and confirm and arm his alarm system remotely using any internet connected deviceWe also credited him months service for the inconvenience and turnaround time to get the wireless service installedGoing forward if the customer has any questions or concerns he can contact Chris H*** ###-###-#### or via email ***
Christopher H***
Customer Service Manager
Safe Home Security
** *** *** *** *** ***
###-###-####
mailto:*** *** ***

Our corporate office does not make ANY solicitation callsIf the customer is receiving a phone call, it may be from a dealer who sells accounts that we may, or may not purchaseWe purchase accounts from literally hundreds of dealers across the countryUnfortunately, we do not control, or manage
themWe have a strict no-call policy at SHS, and we have no record of your phone number in any of our data basesWe do not sign up in house accounts by cold calling in any way

Complaint: ***
I am rejecting this response because: Then why did three of your representatives tell me my service had been discontinued? Maybe you need to check with your representatives or go back and listen to our phone conversations and you will have the answer to our problem After all, you do record phone conversations for quality and training purposes If not, I can hire an attorney and we can get the phone records played in court
Sincerely,
*** ***

Response: To Whom It May Concern, A Senior Account Executive reached out and spoke with *** *** todayThey are working at coming to an agreement with both parties are happy withWe will be reaching out to *** *** after the Holiday Weekend to finalize the details of the
resolution Sincerely, Colin W*** Corporate Account Manager Safe Home Security ** *** ***
*** *** *** ###-###-#### ***
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***

Account #: *** Dear sir or Madam: It was brought to our attention that *** *** has filed a complaint against Safe Home Security Inc. The customer
had a flood that damaged his home and is requesting a new security system A customer service manger called the customer to review his complaint but unfortunately, a voicemail was left. We will continue to contact the customer in an attempt to resolve the issue. *** ** ###-###-#### ext.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is okay but not real happy with their continued salesmanshipTried to get me to
extend my commitment at a reduced price
Sincerely,
*** ***

This account was cancelled 2/15/2017. There is no further obligation of either party going forward

We are sorry the customer is rejecting our offer to service the alarmWe will not be canceling the agreement earlyIf the customer changes their mind and would allow us to make the necessary repairs, they can contact our corporate office at ###-###-####

Complaint: ***
I am rejecting this response because:Hi this is *** *** I didn't get back to you
because it has not been resolvedthey came out to install the part that was sent to me but it was the wrong partI am now waiting for them to send the right one to meBut it has been two weeks and I have not heard anything from them.thank you for your help with this. sincerely yours,*** ***
Sincerely,
*** ***

March 21, To whom it may concern: It was brought to our attention that *** *** has filed a complaint against Safe Home Security IncWe have addressed all of her concerns regarding the billing statements of her
accountWe were able to rectify the problems and the account has been updated and the customer will be refundedWe spoke to the customer and apologize for the inconvenience and explained the delay in response*** *** is satisfied with the decisions made and has no further requestsShall you have any further questions please respond to the Revdex.com as stated Respectfully, Stephanie L*** Customer Service Manager ***@safehomesecurityinc.com Safe Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if completed. I will pull my *** credit report on 1/15/to confirm
Sincerely,
*** ***

We will be able to pay the $on or after the 23rd
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I believe the signature on the renewal was computer generatedI know I would not have signed a renewal from this companyI had been in an argument with them
for over a year about closing my accountI was making my monthly payments awaiting Dec of so I could close the accountMy system was not working at that time and SHS would not repair it without me paying a high cost so I was just paying with no serviceSHS contacted me after several months and offered to repair it and I was told (over the phone) that my contract would not be extended and in fact could void it at anytime from now forwardIt was a trickI knew it was too good to be true but I thought SHS was making amends for the hassle they had been giving meI did not intentionally renewThey claim to have recorded all the phone conversationsIf you can review them without them being edited you will hear me particularly questioning whether or not the contract would be extended and in fact I was told I could cancel even before the Dec deadline of the original contractI know sounds "fishy" I should have known it was a trick but I trusted them. Just providing their document which I contend is fake does not solve the issueI want out of this phony agreementI do not want anymore service from SHSAny parts they used to repair my system should be a minimal charge and I don't want anymore service from themIf They are requiring me to pay the entire amount for more months I will go to court.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:i was told the only way to cancel was threw the
mailI sent a letter canceling the end of sepand I was charged again today 12-5-So now I have months of charged to be refundedI was not in contract when I canceled and they are saying they didn't revive my first cancellation noticeI believe that's a lieReguarless this proves my case that they are in the wrong because even after telling you I was cancelled they still took money out of my account TODAYI won't settle for less then what I deserve.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:If they are reducing my balance to pay off a month contract which I already had for year at $per month that that offer is too highHow can $reduce to $when months are coming off the contractAnd I never agreed to a month contract that was a complete mistake and dishonesty on the salesman part
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I was told about the new wireless system, also with this new system I had to sign another month contract! I do not wish to sign another contract with these people nor having another system MrsKayla P***t from Safe Home Security call me July @ 8:a.m I missed her call, she stated in a message that she needed to talk to me regarding to cancel my contract, but she needed to talk to me on the phone to cancel the contract, have called her back times leaving messages and getting no returned call.
Sincerely,
George P***

Complaint: 1***
I am
rejecting this response because: I did not sign up to do business with this companyI sign up with *** because they told me they were a part of *** SolarTHEY WERE/ARE NOT! *** agreed to cancel my service when I called them I early Sept They never sent me anything but I stopped having money taken from checking acctwhich to me was acknowledgement that my service was canceled! The box they installed started to make a horrible sound so I removed it from its power source outlet
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: there is no reason for further discussionI fulfilled my contract and wish to stop service immediately
Sincerely,
*** ***

Safe Home Security has agreed to cancel this account, however a refund will not be issued