Best Way Home Improvement

To Whom it May Concern,*** *** signed a month agreement on July 23rd, That agreement expires July 23rd, We have attached a copy of this agreement for the records. As far as the new security company being able to verify that *** ***'s contract with us has expired is
simply not possible unless *** *** gave the new company his verbal pass code to be able to speak with a representative at our companyAs our Cancellation representative explained it is illegal for a company to provide the same service a customer is already under contract with another company forEssentially double billing the customer for the same service. Safe Home Security is more than willing to send our technician to *** ***'s home to reinstall our equipment so *** *** can use the equipment for the remainder of his agreement. If *** *** is unable to accept this resolution, Safe Home Security will accept a buyout in the amount of $to close the accountIf *** ***'s new company is willing to pay this amount, that is something *** *** would need to speak to that company aboutThat is not an obligation of our company, as we under agreement with *** ***, not his new company. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

You never mentioned deceased. Please submit a death certificate and any balance owed is submitted to probate. You are not personally liable for a decedents contract

Complaint: ***
I am rejecting this response because: The Revdex.com is obviously not in a position to help in this situation It seems like the Revdex.com doesn't have any authority when the public is being mistreated by these type of companies On my own, I was able to speak with the company myself I've looked into other avenues and will be pursuing them insteadWe are not satisfied with this companies rebuttal but we will not be wasting our time further communicating when nothing is getting done
Sincerely,
*** *** *** ***

As the customer is already aware, a verbal cancellation is not valid for closing the accountThis was explained to her when she inquired about canceling in OctoberWe explained written cancellation is required, and how to cancelThe instructions for canceling are also written on the customer's copy of their agreementIf the client can provide proof they sent us a written notice of cancelation (fax receipt, email receipt, certified mail receipt) dated from that time period, we will explore closing the accountThey can attach it to the Revdex.com complaint

Complaint: ***
I am rejecting this response because: I sent the business a copy of the letter sent to them in the mail, usps, and they (conveniently) claim to have not received it The contract says to send written notice, it does not state that the notice should be sent be any special means Safe home stopped charging the account in September 2024, then started charging (on my checking account) in November I was not aware that the charges were from safe home security, I thought they were from their new security company,***, had I known I would have contacted them myself I still say they are trying to scam my parents and they continue to send them a bill for over $300, all the while refusing to refund my over $they stole , through deception.how o you charge for monitoring when no equipment from your company is connected?i will continue to pursue this through other legal channels.
Sincerely,
*** ***

Complaint: ***
I am rejecting
this response because: In more than months of their people calling me weekly and me telling them that wanted to cancel and have them stop calling me, never once did any of them tell me that I had to send something in writing to cancel. By the way, they were not monitoring anything - all the equipment has been out of my hose for over a year. When we did the remodel and that equipment was taken out we also lost or misplaced our copy of the contract. I told the weekly callers that I did not have a copy of the contract. They all led me to believe that they were cancelling my account and noting that in my file and that they would stop taking money out of my bank account and stop calling me. It was only a caller last week who finally told me that nothing ever happened because to cancel I needed to do it in writing. I told him that I did not have a copy of the contract and he said that he would email me the address where I needed to send the cancellation notice - he never sent it. I finally got the address last night from a new caller, Isaac, so I was able to email a cancellation notice. I have been on a month to month contract since 2015. It feels like the people calling are purposely not canceling me or telling me how to cancel so that they can continue to debit my bank account monthly.
Sincerely,
*** ***

AFTER SPEAKING TO OUR LEGAL ADVISOR, WE HAVE DETERMINED THAT THE POWER OF ATTORNEY THAT THE DAUGHTER (***) EMAILED US DOES NOT PREVENT THE MOTHER TO ENTER INTO CONTRACTSIN ADDITION, THE MOTHER STILL WRITES HER OWN CHECKSTHIS IS A POWER OF ATTORNEY THAT GIVES *** FULL RIGHTS OVER DECISIONS FOR HER MOTHER WHEN AND IF IT IS DETERMINED THE MOTHER IS NO LONGER ABLE TO MAKE HER OWN DECISIONSTHE AGREEMENT MADE WITH THE MOTHER IS LEGAL AND BINDINGWE ARE NO LONGER GOING TO RESPOND TO ANY FURTHER REJECTIONS ON THIS MATTER THANKS Gary B*** Corporate Resolutions Manager Safe Home Security *** *** *** Middletown, Ct###-###-#### mailto:***

All cancellation requests must be in writingThe customer can e-mail, fax, or postal mail us a notice of cancellationThere are no exceptions to thisIt is clearly stated in her agreement that written notice of cancellation is required, and due to the service we offer and the liability involved,
we cannot accept verbal cancellationsOnce the customer sends in a written notice of cancellation, we can began the cancellation process and go from there

We have already stated we are willing to send a technician out to install the customer’s batteryThey rejected that option stating we did not call to scheduleIf the customer will allow us to come and install the battery, we will call them and put them on the service schedule *** *** Customer Service Director Safe Home Security Middle Street Middletown, CT###-###-#### ***
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When a client moves they owe 90% of the contract to term $would be due to payoff The contract was sold to us on the day of installation and the client notified appropriately

Safe Home Security does not accept buyoutsThe client will pay for the remainder of their contract on their current bill cycleIf service is needed, they may contact our customer service department at ###-###-####

The client has a year agreement that expires in June 2017. There is a current balance due of $1421.58. We will accept $to cancel the account if he pays by March 15th otherwise the full balance will prevail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12053692, and find that this resolution is satisfactory to me
Sincerely,
Mary Hawthorne

Customer already called in and was refunded. Account is closed

To Whom It May Concern,In regards to the complaint against Safe Home Monitoring:We have reviewed the details of this complaintIf this customer is looking for specific equipment for the alarm system, we are more than happy to locate the specific equipment the customer is looking for. If the
customer provides us of the details of what they are looking for via this platform, we'd be more than happy to assist. Sincerely,Colin W***Corporate Account ManagerSafe Home Security

To Whom It May Concern, We have attached a copy of this customer’s current monitoring agreement expiring January 24, We have received no correspondences from the customer in regards to cancellationAll notices of cancellation need to be sent in writing to our Corporate addressIf any
correspondence is sent to the billing box in Chicago, they will not be processed as that is an outside billing companyWe have reached out to the customer via phone over the past months and received no return call If this customer wishes to cancel her account, we will process this “complaint” as a cancellation letterThe account will close January 24, Sincerely, Colin W*** Corporate Account Manager Safe Home Security *** *** ***
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*** *** I have reached out to the client both by phone and email, and have not heard backThe phone call the client was referencing was reviewedWhen reviewing the call we did ask if who we were speaking to was *** ***’s wifeWe were told yesWith that being confirmed the
call continuedThe renewal was discussed, and we were told we could send it outThe call continued and talk about pets came upThe person we were speaking to stated that they had two cats, and that they did not like the cats because at one point in time they attacked their dogThey both laughed a little and it was stated that you have to watch out for the catsWhich leads me to believe that the note written was a direct reflection of what was laughed about with the person who answered the phone and stated she was in fact ***’s wifeThe account we have is in *** ***’s name Either *** or *** can feel free to contact me back Kamishia M*** Customer Service Manager Safe Home Security *** *** *** Middletown, CT###-###-#### *** www.safehomesecurityinc.com

CUSTOMER RECEIVED FULL CREDIT FOR BALANCE AND DOES NOT HAVE A PAYMENT UNTIL FEB Gary B*** Resolutions Safe Home Security Sebethe DrCromwell, CT###-###-#### mailto:[email protected] www.safehomesecurityinc.com
https://www.facebook.com/pages/Safe-Home-Security-Inc/13984***

It's not uncommon for verbal authroization to be made on a sales consultation for an alarm system. There is no way for us to pinpoint which representative submitted it, who authorized it, etc. Quite possible it was a mistake. The consumers only option is to go to the ***
website and submit a dispute and it will be processed through the official credit dispute process