Best Way Home Improvement

This account has been canceledThere is no further money and the account has been closed with a zero balance

The contract has been paid in full and the account has been canceled

Complaint: [redacted] I am rejecting this response because: It does not make clear that Safe Home will also inform the credit reporting agencies that the delinquent payments reported by Safe Home are not valid I f this is done, I will accept Sincerely, [redacted]

The wrong part was sent to the customer and had to be re orderedThe part was shipped out and we are setting up the service with the local tech and customerAny questions please contact Chris H [redacted] at ###-###-####

Good morning [redacted] , I’m responding to [redacted] of our BBB complaints # [redacted] . When this account was first installed there was nothing wrong with the equipment since all signals were verified through our central station. On 9/10/14 our Customer... Service Rep tried contacting the customer to schedule a service call but got customer’s voicemail instead. On 10/30/14 a service call was scheduled for 11/10/14. The tech arrived and had to call our office due to the customer screaming at him to remove the system off the wall. Customer didn’t want service or for our tech to send signals at all. Our Technical Manager told the tech to leave premise. On 6/11/15 our Collection Rep got hold of customer due to having a past due amount and immediately started screaming at our rep. We have tried several times to service the customer but we were unsuccessful. The customer is not-in-rights to cancel and we are going to pursue our agreement. Should you have any questions please feel free to contact me. Thank you.

The months encompasses free which the consumer recieved They are only ever obligated to The customer indicated when they called to cancel that they were not interested in a system move The obligation of 90% of the balance as early cancellation is in the contract and due

Safe Home Security has agreed to cancel this account without penalty

Complaint: [redacted] I am rejecting this response because:it is inadequate and inappropriate.have contacted the attourney general in ct regarding class action lawsuit noting numerous complaints involving this company Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I asked this company to repair this system numerous times, they never would come repairI stated to them if they couldn't come and fix it I cannot use your services and I would send them the unit backIt was returned to them certified return receiptI was also told I would receive a contract I never received oneI have never been lied to and disrespected by any company that I pay for their servicesI do not want this company in my homeTheir customer service, inattentiveness and their continual rudeness I cannot tolerate.I want them to leave me alone and void said contractI also want them to remove the hard hit on my credit report Sincerely, [redacted]

There is nothing on the contract which was signed," it was made clear that I would be moving to [redacted] in months" and agreed the system would be moved, which is the policy, since there is an additional chargeWe will work with the customer for an agreeable resolution, but our previous attempts have been unsuccessful

Complaint: [redacted] I am rejecting this response because:I never received a phone call or letter pertaining to unpaid Balance last contact information heard from safe home was July until I received call April 21st that's why I'm so pissed about all of this because your lying saying you tried to contact me and no one ever did till the 21st of April and I was never advised of the percent in in the cancellation letter so since it's your negligence I should've only had to pay the percent of the remaining years which in turn would give me a refund of roughly dollars I even have email proof of Representative agreeing that I paid too much but she said her manager would have to ok refund Sincerely, [redacted] ***

To Whom It May Concern,We have explained via this platform and via phone to [redacted] that his account will expire August 11th, and that there are no further payments dueThere is no reason to leave this complaint activeWe ask that The Revdex.com close this complaint as resolved and satisfactorySincerely,Colin W***Corporate Account ManagerSafe Home Security

We will cancel this account without further obligation Please allow days for the process to complete and ignore any invoices recieved prior to that time Neither party has any further obligation to the other

To Whom It May Concern,In regards to the complaint against Security Systems Inc.:We are in possession of recorded calls of this customer stating she ripped the system off the wall, and has refused to payThis does not cancel out the contract as this customer is currently in contract until August 6th, The customer's account is currently past due in the amount of $as the customer has not paid any payments on this account since September of We are willing to work out a reduced settlement with this customer to close the accountIf the customer is unwilling to work with us in regards to a settlement, we will be forced to seek the whole past due balance, including late and finance charges, and bounce fee's, along with the future payments until the agreement's expiration date in August of Sincerely,Colin W***Corporate Account ManagerSafe Home Security

A refund check in the amount of $has been mailed

The account was cancelled days ago Not sure why you could not speak to someone we have a number with a customer service department

This account entered into an agreement for months on December 11, This account is not paid in fullSafe Home Security is willing to cancel this account without seeking any further payments of the attached agreement.The account is canceled per the customer's request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] We are willing to close this complaint out but not without the Revdex.com knowing that parts of Safe Home Security's claims were blatantly false They did have a written correspondence from us because one of the people I talked to said it was there Then when I called I talked to somebody that called himself "Jerry" although I don't think that was his real name because he told me to email him a copy of the sale of our house in Idaho and the email address went to a Richard I very quickly sent the copy of the sale of the house in Idaho, so that was not correct in their letter They said they tried to contact us by phone and left messages on our machine We did not even have that phone number anymore after we left Id When I told them that the gentleman who sold us the security system didn't tell us anything about a written letter days before we wanted to cancel it nor did the person I called and they just said they were sorry about that All of the security companies that I know of don't require anything like this They unequivently NEVER mentioned a renewal after a certain period of time I looked on line for complaints about this company and found They all dealt with the company not refunding their money or continuing to charge them for another year Some put a stop payment on the withdrawals and Safe Home sent them to collections, which gave them a bad credit rating No wonder it is not accredited by the Revdex.com Buyer beware!

To Whom It May Concern,This customer's contract states there is a day written notice requirement to close all accountsThe customer sent a cancellation letter on February 7thday notice would bring us until April 7th, The customer has already been informed that the account will NOT be charged for April, and we will be processing the request for cancellation and closing the account There is nothing further in regards to this complaintPlease close this complaintSincerely,Colin W***Corporate Account ManagerSafe Home Security

Complaint: [redacted] I am rejecting this response because: This people are crazyThey are saying Binding on contract for month left is over Imagine or years I did spoke to Mr*** to try to reach agreement and he told me that I need to pay the month of service that I have not use I am so upset about this hole situation that I ment to say a Month not a week Also I am not going to call [redacted] and anyone in the office I will send them the payment of Month Starting in mid June Thank you, Sincerely, [redacted]