Best Way Home Improvement

Safe Home Security has agreed to cancel this account with a zero balance

Safe Home Security will honor Ms***'s month agreement dated March 13, A letter of cancellation is required at least days prior to the expiration dateDue to a cancellation letter not being received at least days prior to March 13, 2015, the agreement has renewed for another months and is scheduled to end March 13, A letter of cancellation has been received on December 4, and this agreement will expire on March 13,

To Whom It May Concern: We have reviewed this matter and found that the customer spoke to a representative at the end of January and planned on sending the final bill to close the accountThe account would not close until that amount was received The final payment was not received in our office until 3/via post mail, thus rendering the account as late Since the payment was remitted, we have processed the payment and closed the accountWe have called the customer and made them aware Please close this complaint as resolved Sincerely, Colin W [redacted] Corporate Account Director Safe Home Security [redacted] Middletown, CT ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIn addition, we have recovered the incorrect withdrawal made by Safe Home Security in July by directly contacting our bank, so we do not require any refunds from the company as stated in our initial Revdex.com complaint submission Sincerely, [redacted] ***

While we sympothize with the clients financial troubles the contract runs through February They may pay $to cancel early or pay back balance and honor remaining balance monthly until the contract expires

Client's refund was issuedConfirmation number is [redacted]

To Whom It May Concern,In regards to the complaint against Safe Home Monitoring:This customer did not inform anyone in anyway that they had moved from the homeThey simple expected the account to shut off when they movedThey did not alert anyone at our company, nor did they follow the terms of the agreement and send a letter of cancellationWe will accept this "complaint" as a letter of cancellationWe will process the account for cancellation and be closing the accountPlease let this serve as formal confirmation of cancellationSincerely,Colin W***Corporate Account ManagerSafe Home Security

We called the customer for serviceThey did not answer the phone or return any phone callsThey have no voicemail setupIf the customer can give us at least two numbers for contact we will gladly go to the home and service the equipment at no charge to them Christopher Heath Customer Service Manager Safe Home Security [redacted] , CT [redacted] ###-###-#### mailto: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe gentleman that helped me, ***, was a gem and Got it doneAfter months of being brushed aside and not dealt with, this is complete.Thank you for your help Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I will require them to correct any reporting made to any credit bureau, and once they have been paid send a written statement via e-mail to me that the contract is terminated and that I have no other obligation to them or any of their affiliate companiesIf these additional terms are acceptable let me know to whom and where I send the money Additionally, I always pay legitimate bills, however this company has no ethics and per all the online complaints is really only about generating money with very little regard to servicing customersI take offense to their statement that I owe them per the contract, and they do not need to provide serviceTheir statement contradicts their own contact Sincerely, [redacted]

We must hire a technician to remove and reinstall the alarm systemThe system may be relocated for a payment of $This account's perception of "rude" does not allow for the cost to be waived

Complaint: [redacted] I am rejecting this response because: A letter of transfer was never received and were told by [redacted] that most of the notifications were returned without delivery Safe Home Security did not offer compensations nor were they able to supply service calls [redacted] said neither they nor Safe Homes Security had anyone in [redacted] to do such) We had no service from May when the system malfunctionedI then opted for a buyout since they wouldn't accept my cancellation without the buyout Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to have a confirmation email showing the account was closed sent to [redacted] Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:What was deposed to herein below by the Safe Home Monitoring Company, is completely incorrect and false!That company was in fact notified through the appropriate requests received of them in the past (every year in fact) that I simply wished to continue my monitoring services under the current rate and without any contracting whatsoeverIt was additionally telephoned twice before in the years leading to this complaint as regards to the same issue, as I was solicited repeatedly regardless.Lastly, they were officially requested to address this lately, in advance to my complaints They simply Lie, when they answer in the manner in which they did!The only thing rising as priority to Safe Home Monitoring, it seems, by the very confirming acts of theirs, is the satisfaction of their greed through aggressive marketing, while disregarding the basic requirements of fair practice and consumers rightsThere were other requests for basic services made them in repeated basis which are still not addressed, such as the legal name change of mine, since 2002, as one of the examples.Yours truly, [redacted] Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have since come to find out that they went and sold my contract to a third party, unbeknownst to me and unauthorized by meThe sales person, while in my house last year, never lead me to believe that I would be locked in to a month contract, nor did he ever explain that there would be the possibility of the contract then being sold to another company entirelyIt's wholly misleading and deceptiveI am not happy with the service and should not be locked into a contract because I was mislead from the start by the (previous) company's representative I expect a more palatable resolution Sincerely, [redacted]

Opperation of the alarm has been proven to be working correctlyAny issues were with how the client was arming the systemThe client will be available next week to be walked through arming from the key pad again

The October payment is posted to this account The issue is that the contract ran through February and the customer still owes months to close plus late and finance We would accept a payment of $to settle the account if paid by August 15, In terms of credit reporting all our customers are reported each month to [redacted] and [redacted] If a client feels reporting was in error they may dispute with the bureaus on line via each website

WE CAN REPLACE CONTROL PANEL FREE, WAIVE LATE AND FINANCE CHARGES AND COVER AS MANY WINDOW AND GARAGE DOOR SENSORS REQUESTED FOR JUST $MORE PER MONTH EACH THERE IS A YEAR PRIMARY TERM ON THIS ACCOUNT WHICH GOES FROM 3/27/UNTIL 3/27/ Shane M [redacted] Customer Service Director Safe Home Security, Inc [redacted] Middletown, CT ###-###-#### mailto: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] I did talk with Gray from the resolutions dept he has given me two additional months of free monitoring Someone is to come out and retrain me on the system next Thursday so we should be good to go He said the others that were involved were terminated by that company or they were scammers