Best Way Home Improvement

I do apologize for the delay in getting you the cellular backup unit you should have had many months agoWe certainly will be sending the part out tomorrow and when you receive it please call me directly at [redacted] x ***I will set service and get your system up and running againIn addition I will be crediting your account for the additional months you did not have serviceI hope this meets with your expectations.Respectfully, [redacted] Dispatch Manager

To Whom It May Concern,This customer was given a month credit on the accountThey're final payment was in MarchThe upgrade the customer is speaking of is because the Federal Government was decommissioning all 2G cellphone towersThe customer's system runs off of a 2G cellphone towerThe customer was offered an upgrade so the system would be able to functionThey declined the upgradeThem declining the upgrade did not null and void their current agreementThe customer had opted to finish out the remaining months of the contract and let the account go to cancelThe customer's account is closedThere are no refunds dueThere is no further obligation by the customerSincerely,Colin W***Corporate Account ManagerSafe Home Security

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlso, in response to the client stating "we can not just assume people want to cancel, how would we know?" I sent a request to cancel BEFORE my contract was up, that's how they should have known Sincerely, [redacted]

As per the clause we will accept $to close Please send a check or money order with your account number on it and memo 90% Once paid there will be no further obligation on your part

The customer may be flipped back or pay buyout Only options available

I keep being promised by Jamie P [redacted] of Safe Home (alleged Manager) that I will get a call I call him everyday, multiple times a day to advise I have heard nothing His only response is "I will email them again." Can no one pick up a phone? So last night at 2:30am in the morning my alarm goes off! Not a beep but a siren alerting me that someone has opened a door or window in my home This obviously woke me and my partner up and scared us half to death We let the alarm sound off until we checked every window and every door Mind you the alarm doesn't recognize two of our doors because they haven't been working in at least months I'd say it was close to two minutes until I was able to disarm the siren Our alarm has gone off in the past but due to my error....letting the dogs out and forgetting to turn off the alarm So I wait for the call last night and nothing No call So what do I do? I call Safe Home to ask why my alarm went off and why they didn't call me? They couldn't tell me why my alarm went off and made the excuse that I turned the alarm off a few seconds before it would prompt them to call Very odd because they have always called within seconds of my alarm going off in the past So I call Jamie P [redacted] at 2:45am in the morning to advise what had happened and that I hoped I would hear from him No call from Jamie P [redacted] at Safe Home Security today and no service call as he promised I called him again when I got home from work (so that's two calls to Jamie and another to Safe Home so far) and I left yet another message I realize I just opened the case with you but I've been dealing with this crap for months!!!!! Do I go to the media? Do I hire a lawyer? My most recent message to Jamie asked him to turn the alarm off until it is fixed It beeps erratically and now I have to be woken in the middle of the night thinking someone is breaking in my home with no response? I will try and upload a video from my cell phone as I am recording footage of the headache I am dealing with Why am I responsible to pay for a service that not only doesn't work but won't get fixed? I'm so tired of the empty promises I'd like your advise on whether going to the media is ok Someone needs to push harder than I am because they obviously don't care that I've been dealing with this ridiculous service for at least months Their call logs will show everytime I've notified and asked for help Please, please, please help Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc The customer was having issues in trying to cancel their service The customer has called into numerous times and has spoken to multiple representatives that have informed them of the cancellation process We require a letter, fax or email with the customer’s request to cancel The customer claims that they sent one but we have not received one to date On 6/30, customer service manager Greg contacted [redacted] and apologized for their difficulty in terminating their serviceThe customer was informed of the cancellation process again and provided an email to send the cancellation inIn speaking with the customer, the customer refused to give the reason for discontinuing service and declined any offer given to maintain service On 7/1, we reached out to the customer to verify that they received the email link As soon as he customer sends a cancellation letter, the account will be processed to be closed Greg M ###-###-#### ext ***

Thank you for checking on this The payments taken by Safehome Security have been returned to my bank accountI want to thank you for any involvement the Revdex.com had in having that happen I also had called my bank and completed forms with them to contest the charges I personally am satisfied, as my money has been returned and I hopefully won't have to be involved with them in the future Thank you.Kind regards, [redacted]

All clients are reported to the bureaus monthly This client has not made a payment in a year nor attempted to schedule service of any kind After reviewing teh account we find no errors in how it has been handled The client can make a payment at any time and have service secheduled or pay the appriopriate buyout amount to cancel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me In terms of information that was reported to the credit agency, Safe Home Security should send updated information to the agency indicating that a billing error was involved since the account was requested to be closed long ago (attached is an example of communication that was sent to them in 2014) Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I disagree, and their stance is contrary to the verbal agreement I received, but I no longer expect them to behave honorablyTherefore, I consider the matter closed Sincerely, [redacted]

Were sorry but we cannot release you from your obligation This alarm was installed 1/years ago There are no notations or complaints prior to now other than some conversations citing financial difficulties A certificate for the insurance company can be mailed anytime

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

To Whom It May Concern, [redacted] followed the correct protocol to cancel their account with Safe Home SecurityDuring the cancellation process they paid a buyout to close out their accountWhile the buyout was being processed an automated bill went out in the mailThat bill is not due as the buyout and the automated bill crossed each other in the mailThe buyout that was paid closed the account in fullThe Humphrey's account is closed with a zero balance and no further action is required on their endSincerely,Colin W***Corporate Account ManagerSafe Home Security

It was brought to our attention that [redacted] has filed a complaint against Safe Home Security Inc because she was upset over her contractI spoke with [redacted] and expressed that we hope her husband is felling better and that per her request, we have cancelled their account and waived any balance due ###-###-#### Greg ext [redacted] Gregory M [redacted] Customer Service Manager Safe Home Security Middle StMiddletown, CT###-###-#### [redacted]

This Document is from the Technician who put a whole in the roof that dayHe stated Ladder fell through roof while workingThen his supervisor James and myself are aware

The alarm system is the customer's property in which the customer is ultimately responsible to maintain its proper functioningAny alarm fines incurred by the homeowner are to be paid by the homeownerThis account is in agreement until May 31, 2018.-Justin

After October's payment is made the account will be canceled

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We can reschedule the appointment, and the credit was applied, but we cannot cancel the account