Best Way Home Improvement

We have contacted [redacted] in regards to her complaint and left a voice mail We will continue to follow up with her to discuss ###-###-#### Stephanie ext*** or Greg ext [redacted] Gregory Mellette Customer Service Safe Home Security Middle StMiddletown, CT###-###-#### mailto:[email protected]

Complaint: [redacted] I am rejecting this response because: they were willing to help me when if I was going to pay them over $and resign with themFurther proof of their unethical and incompetent business practices Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please note that the reason I didn't agree to pay the fee is due to the fact that the service technician stated that if I was under contract, I should never have to pay any service fees or equipment costs The battery still needs replacing and should be free of charge with NO contract extension After reviewing Safe Home Security's file with the Revdex.com, it appears their practice of charging customers even while under contract is commonplace.SHS should ensure our monthly bill does not go up or I will file another complaint Sincerely, [redacted] ***

The customer's first attempt at cancellation was in May of 2015, at which point the account had already been renewed for monthsIn fact, it seems that the only time the customer contacted the company from - was because they had some questions about how the system workedIt states in the customer's agreement that the customer must give the company at least days written notice in order for the account to expire on its expiration dateThe month renewal is validThat being said, I, [redacted] (Co-Director of the Customer Care Dept.) would like to explore any and all options to help make the customer a satisfied customer againThis includes the possibility for free parts, rate reductions, and months of free serviceI can be reached at [redacted] ext***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meMy original calls was to get the system install completedOnce me calling fail to get a response I then moved to get the system picked upI'll pay my total past due amount by 4/17/and hope after that the company respond to fully installing the system Sincerely, [redacted] ***

We submitted a correction to the credit bureau's on 6/Please allow the credit agencies up to days to reflect the update

As originally stated, Safe Home Security is honoring the month term and this account is scheduled to expire on March 13, 2016.-Justin

The customer's signature on the contract confirms that they've read, understand, and agree to the termsWith that said, a refund of any amount is impractical.-Justin

A year would equate to months x 49.99= If that is acceptable as a resolution, upon receipt of payment, any adverse credit will be repaired

IT APPEARS THIS COMPLAINT WAS MADE ON BEHALF A CUSTOMERWE CAN NOT LOCATE THE CUSTOMER IN OUR DATABASE WITHOUT THE CUSTOMERS ACCOUNT INFORMATION

The client sent in a cancellation letter in January Current yearly term expires in August

To Whom It May Concern,Safe Home Security has not received any cancellation letters in regards to [redacted] accountI have personally attempted to reach out to [redacted] to resolve any cancellation issues but my phone calls and voicemails have not been returnedSafe Home Security will accept this "complaint" as a letter of cancellationWe will be processing the account for cancellation and the cancellation will be finalized in the next daysSincerely,Colin W***Corporate Account Manager

Complaint: [redacted] I am rejecting this response because: I would like to correct the infromation sent by the Company the install was started on 8/8/and completed on 8/10/We started Experiencing problems on Wednesday 8/12/and I contacted Safe Home Security after several contact numbers was given to meI spoke to Craig from the information that was given to me from him he is the Assistant Vice President and assistance Manger at that time I advise him of the problems I had and he assured me he would contact the person in charge to have this system canceled and removed He also indicated he did not show a sign contactI advise him a sign contract was not left at the time of installI am emailing the attachments emails from Crain being 8/19/to present also I am email you the cancelation letter sent to Craig Sincerely, [redacted]

COMPLAINT [redacted] We have since serviced this system and made sure this system was fully functionalWe also made sure it was fully charged and at full capacity battery wiseWe will call back and follow up as well to make sure customer is fully satisfiedPlease close out this complaint JEVAUN P [redacted] Resolutions Department Corporate Manager Safe Home Security [redacted] Middletown, CT ###-###-####

Complaint: [redacted] I am rejecting this response because: I need written documentation for my records, stating that the account has been closed and there is no balance due on the accountIf the account has in fact been closed, this should not be an unreasonable request; this is for our records and peace of mindEspecially since we received an incorrect invoice with a payment due just recentlyPresumably that has been corrected, but I would not know unless I have documentation or proof of thatIn order that we close this issue and do not need to pursue this matter again, it is better for both the consumer and the company that the records be set straight and made available to the consumerPlease leave the case open till the records have been sorted out and the letter has been received by us Sincerely, [redacted] *

To Whom It May Concern,We apologize for any confusion that has occurred in regards to the [redacted] accountPlease let this serve as a formal letter of cancellationWe have sent updates to the two major credit bureaus we work with to reflect the account has paid to date and closedSincerely,Colin W***Corporate Account ManagerSafe Home Security

We will delete the error on your credit report This was not intentional Please allow to days We will not be issuing a refund as the monies were owed per the contract

On 9/21/the customer had spoken with a Safe Home RepresentativeThey scheduled service and agreed to a $charge to replace the outdated equipmentOn 9/24/the technician called in and spoke to a Safe Home Representative in the Dispatch DepartmentThe Tech was expressing the customer did not want to pay for the $equipment fee Upon further review, it appears the Dispatch Representative told the tech to perform the work for no charge We have issued a credit on the account for the $ Mike T [redacted] Safe Home Security Sebethe DrCromwell, CT###-###-#### [redacted]

To Whom It May Concern,I sincerely apologize if [redacted] felt she was bounced around between representatives when she called inI can confirm as requested by [redacted] that her account with Safe Home Security will close on October 13th, We ask that The Revdex.com close this complaint as resolvedSincerely,Colin W***Corporate Account ManagerSafe Home Security

Company accepts buyout for $to cancel account