Best Buy Stores, LP - US Headquarters

Dear Revdex.com, The $was refunded to Mr***'s e-gift card on 12/21/This matter should be resolved. Thank you, Dan S.Best Buy

Hello,We have attempted to reach the customer by phone on 12/12/2017, and 12/15/2017, as well as by email on 12/14/and have not received a responseBest Buy does not offer an extended warranty the particular product the customer purchasedWe are closing this matter as resolved.Thank
you,*** W

I am rejecting this response because:The answer from best Buy is a generic response and doers not address the issue of misleading/advertising.My issue is that Best Buy's website clearly states $ price match guarantee. It does not state subject to the conditions listed in any specific disclosure document. One must click on the $ price match guarantee icon, and then click on another icon to see the list of competitors.Best Buy needs to change the website to offer disclosure, or in the alternative, match the price. Even Best Buy's mantra is Expert Service, Unbeatable Price. Best Buy is misleading consumers into believing that they will price match any and all competitors. This is a class action suit waiting to happen

Initial Business Response /* (1000, 9, 2016/01/28) */
Dear Revdex.com: Thank you for forwarding us this matterI have reviewed Mr***'s point adjustments and I see that he was awarded points / $on 12/8/for invoice ***If he has additional questions, he may reach out to our Elite
Customer Rewards department at ***

I am rejecting this response because: best buy never gave me any contact information for the store manager and certainly no information about sedgwickI had to research the the company (sedgwick) myself to establish contact

Initial Business Response /* (1000, 5, 2015/08/18) */
Dear Revdex.com,
Thank you for bringing Mr***'s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer
After reviewing the previous interactions the customer had with our Care
team, I found the item in question is not in stock at kmart.comAdditionally, the item he was trying to purchase from us is a bundle offer and does not match the item he was referring to on kmart.comFull details of our Price Match Guarantee can be found at the following link:
http://www.bestbuy.com/site/payment-pricing/price-match-guarantee/pcmcat29730005...⇄ /> Best Buy will not be providing the price match as the requested item does not meet our Price Match Guarantee criteria
Regards,
Kathryn S
Initial Consumer Rebuttal /* (3000, 7, 2015/08/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept your response to this and I won't accept any response until this item is price matchedIt's for all PlayStation consoles bundle or notI've been trying to get this price matched since SaturdayIt's now WednesdayYou're stores and employees have done nothing but argue with me and try to fight me over thisThat will jot be toleratedMy family and friends have spent thousands in your stores and unless this item is price matched you leave me no choice but to have my family and friends stop spending our hard earned money at Best Buy immediatelyI've been mistreated by Best Buy and accused of diffe things all because I want a price matchI've been cussed atYelled atAnd the atmosphere of these stores is unfriendly and unwelcomingI've attached several screen shots showing these items in stock at various retailers and being price matchedNow I want a price matchI've been in Best Buy stores where people have brought in store ads for $Tvs on sale for $and Best Buy price matched tgem no trouble at allWhen I ask for a price match all you know what breaks looseUnless this PlayStation is price matched I'll seek legal counsel from my attorneys on this situation because what you're doing is discrimination and harassmentNow as a one time courtesy I want this item price matched for all of the trouble your stores have put me through
Final Business Response /* (4000, 9, 2015/08/19) */
Dear Revdex.com:
Best Buy feels that we have fully addressed Mr***'s concerns that were forwarded to your office in our previous response and we maintain our positionThe item in question does not qualify for a price match per our Price Match GuaranteeBest Buy will not be making any accommodations on this issue
Regards,
Kathryn S

Dear Revdex.com, Thank you for bringing Mr***'s Note accessory refund concerns to our attentionDue to the customer's concern, we have processed a $refund back to the original form of paymentThank you,Dean ***Executive Resolution Specialist###-###-####

I am rejecting this response because:I see their explanation has changed, they told me the audio mgr signed for it at noon time and they couldn’t find it, now it’s a front line employee stole my piece of equipment that I bought and was behind the counter with my name on itThe installation prior to mine was a no show so it could have started immediately, not significantly later while they try to figure out what front line bestbuy employee stole my equipment, discount for what I wasn’t interested in buying something else after the terrible experience by the management.All I asked them was to waive installation and we wouldn’t have to go through this

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding their cellphone account to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsAfter receiving
*** ***’s Revdex.com complaint, we contacted our Capital City Mall store (#***)The General Manager (GM) informed me the account change was not processed properlyThe store requested a change again along with a bill credit for the upcharge and proration on the account Our store contacted Mr*** directly and informed the plan change was completed properly and received a bill credit of $When the store did connect with Mr***, and confirmed over the phone is accurate and called into to the carrier in getting the bill credited down to $from $ Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Initial Business Response /* (1000, 9, 2015/08/28) */
Dear Revdex.com,
Due to a system issue with their Point-of-Sale software at the Cary, NC store, they were unable to sell Lost and Theft Protection Plans on phonesThis was explained to Ms***
We are unable to add this coverage after the
day Return and Exchange Policy for cellular phonesThe insurance company that underwrites our plans will not allow exceptions
We apologize for any confusion this has caused
Thank you,
Dan ***
Executive Resolution Team
Initial Consumer Rebuttal /* (3000, 16, 2015/09/09) */
That information was not explained until after my coverage was messed upI am totally dissatisfied with the level of service from this company
Final Business Response /* (4000, 18, 2015/09/10) */
Dear Revdex.com,
Best Buy feels that we have fully addressed the concerns that were forwarded to your office in our previous response and we maintain our position
Again, we are truly sorry for any confusion this has caused
Thank you

I am rejecting this response because:
Yes a return label was provided, but I would have to pay to get it picked upAccording to the representatives that I spoke with they said there not responsible for those kind of charges even though the item that was sent was damagedI do not find this acceptable under two condition first I did explain that I have no transportation and the nearest drop off was out of town, and the second is that they don't care that the item was damaged or broken it's still up to the customer to have to pay and that's not fairI also asked if I could get a replacement and I was told that they could not do that it can only be returned for a refundI'm not the first to complain about what is going on I have seen more reviews had I known that it was going to be like that I would not have made the purchase with them for that item

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me if they follow through

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you to the Revdex.com for the help in contacting BestBuy corporate and Thank you *** from BestBuy for the folland the generous resolution and explanation to the problems. Sincerely,***

Dear Revdex.com,Thank you for bringing *** ***'s concern to our attentionWe have been in contact with Ms. *** directly and informed her of our stance. Upon our research and information provided by Nikon, the Dis compatible with the AF-P VR DX 18-55mm and AP-P DX
70-300mm lenses (all AF-P lenses)This bundle is currently sold by other retailersWe are not sure why she was informed these are not compatible modelsAfter some research it was found out that an issue with outdated firmware may affect the cameras/lenses. A firmware update may be necessary, we suggest Ms*** consult her owner’s manual or contact Nikon for assistance with firmware updates. At this point, Best Buy is unable to substantiate *** ***'s claim that these AF-P lenses were sold to her incorrectly or are incompatible with the DcameraBest Buy will not be providing a refund or replacement for the camera or lensesHowever, we are happy to support facilitating a repair or diagnostic and suggest she visit her local store for this process This concern may possibly be better served directed to Nikon, as our information shows these are compatible models. Best Buy feels that we have fully addressed *** ***'s concernsBest Buy has provided our final stance and that stance remains the same. Thank you,Best Buy

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our Executive Resolution Team for proper review. We are very sorry to hear about the described incidents, and sincerely apologize for any inconvenience and
frustration experiencedUnfortunately, as we are beyond the allowed return policy of days, Best Buy is unable to provide compensation for the mentioned printerIf our customer continues having difficulties with the printer, Best Buy would recommend our customer contacting Epson customer service at ###-###-#### for further assistance under the manufacturing warranty. Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

Revdex.com, Thank you for bringing this to our attentionThe NVIDIA - Founders Edition GeForce GTX (SKU 5330700) was incorrectly listed on BestBuy.comThe product description has been updated and reflects the correct informationThe product is currently sold out online and will be replenished
at a later dateAll impacted orders have been canceled and an email has been sent to these customers Here is a copy of that email: We are writing in regard to your recent order of an NVIDIA Graphics CardUnfortunately, at the time of your transaction, BestBuy.com displayed an incorrect product description for the item.Here's what you can do:Keep the item: Please see below for the correct product descriptionReturn the item: You can return the item either via mail or to a store for a refund, which will be credited to your original method of paymentPurchase a different item: You can place a new order on BestBuy.comPlease note we have updated the NVIDIA Graphics Card information online.We apologize for any inconvenience this may have causedWe value you as a Best Buy customer and hope to see you again soon.Sincerely,Best Buy Customer Care Team We do apologize for the frustration and confusion, but must be fair to all our customers and would not be offering anything additional for this errorPlease know that our website does cover this scenario in our terms of useWe do apologize for the inconvenience The customer has been fully refunded, and can purchase the correct card when it becomes available should he choose Thank you again for allowing us to address these concerns Regards, Sarah L

Dear Revdex.com, Thank you for providing the requested informationAfter reviewing the information on Amazon’s website, the listing that is shipped and sold by Amazon is not currently in stockOne requirement for our Price Match Guarantee is that the product must be in stock and available to all customersRegardless of this information, the customer already received a price match at the time of purchaseOnly one price match is applicable per item, per customerThe customer included details of our Price Match Guarantee in his initial complaintIncluded in the details is the following : One price match per identical item, per customer, at the current pre-tax price available to all customers is allowed. Best Buy is unable to accommodate the customer’s request as he has already received a price match on the purchase, and considers the matter closed Regards, Kathryn S

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attentionWe apologize for any inconvenience caused to the customer Unfortunately, we are not able to find Mr***'s order information or purchase history with the information providedPlease have the customer forward
a receipt and/or order number so we can investigate the matter thoroughly Sincerely,Kelsey F

May 25, To Whom It May Concern: Best Buy apologizes for the concerns that were described and forwarded to your office by *** ***. Although Best Buy cannot substantiate the claims, as a customer service gesture I have requested a $*** Best Buy gift car for
Ms*** in an effort to resolve this matter. The gift card will be processed and mailed in the next to business days. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Revdex.com, Thank you for bringing this to our attentionPlease know that the General Manager of the store both called the customer times, and followed up by email with no replyI have copied the email from the General Manager below for reference: Dear Mr***
***, Your letter was forwarded to me for responseI want to thank you for taking the time to write to Best BuyPlease allow me to address your concern accordingly.Best Buy strives to provide courteous and accommodating service to all of its customersHowever, sometimes unfortunate incidents may occur that do not always reflect these positive intentionsI was sorry to learn that the level of service you received failed to meet your expectationsPlease be assured that your feedback is appreciated and will be used to evaluate and elevate the level of service Best Buy provides its customers in the future. Looking at your original purchase on 12/09/16, It shows that you paid $in expedited shipping. Unfortunately shipping is not refundable in our system. So when they attempted to refund your purchases, they were unable to refund that part of the purchase to your credit card. I do see that they did issue a gift card to you for the $on that same day. If the gift card is not acceptable to you, we can cash the gift card out for you. This would have to be completed in our store in Noblesville Please accept my apology on behalf of Best Buy for any inconvenience and frustration you may have experienced as a result of your concernIf you should require any additional assistance do not hesitate to contact me at ###-###-####Sincerely, Tony *** Best Buy Store # *** If the customer would like further assistance, he can reach Tony via the number providedThank you Regards, Sarah L