Best Buy Stores, LP - US Headquarters

I am rejecting this response because:
Best Buy has obviously ignored the details of my complaint in their responseThey have not addressed the fact that I was NOT sent a warrantee renewal notice that I was told I would be receivingThey did not address the fact that their previous repair did not even last a year and they did not address that their customer service repdid not return my callWhen I called them back two days later and actually was able to speak with someone they ended up hanging up on me.They claim they emailed me a renewal reminder, but cannot provide proof that they actually did thisI know I didn't receive itI would have renewed the warrantee had I known it was time.Best Buy appears to be brushing my complaint aside with their generic responseNot even an apology for the rude behavior of their service representative

Hello Revdex.com, We are following up on our previous response to *** ***’s Revdex.com case As we outlined in our previous correspondence to your office on 09/15/2015, the GSP plan expired on 06/02/and the unit passed all hardware tests as noted on the service order completed in Best Buy feels that this has been addressed appropriately and will not take further action on this issueRespectfully, Steven *** Executive Resolution Team Best Buy Corporate Campus

I am rejecting this response because:
Best Buy's response says I was not eligible for a lease on that order That is incorrect If I wasn't eligible for a lease, how is it that I was able to get the phone through Best Buy on a lease program that same dayThe second time I called which was on 4-25-was a call made from within Best Buy On that call after the phone rep said they were still having an issue activating the phone, I said if you cant get the phone activated, I might as well go to Sprint directly and get the phone The rep said something to the effect of let me speak to the individuals that have been trying to activate the phone He comes back and says the order was cancelled The sales associates in the store said that this individual I was speaking to on the phone was supposed to verify with me that I wanted to cancel the order before just cancelling it Mind you I said "IF YOU CANT GET THE PHONE ACTIVATED, I MIGHT AS WELL GO TO SPRINT DIRECTLY AND GET THE PHONE" I did not say cancel the order I will go to SprintSo whomever from Best Buy that responded to my Revdex.com complaint blatantly lied when they said I was not eligible for a lease They also ignored the fact that sales associates in the store said that what the rep on the phone did was not policy in that he did not verify that I wanted to cancel the order I was definitely eligible for the promotion that was running because the phone was pre-ordered on March 29, I have attached a copy of the email stating that I needed to call the Best Buy Mobile Specialists to try to resolve the issue The copy of the email shows the pre-order date of March 29th which was the day the pre-orders for the Galaxy S8/S8+ began The sales tax they collected is not an issue at this point as I later found out was normal

I am rejecting this response because: Where on the product box does it say REFURBISHED, OR THIS ITEM WAS PREVIOUSLY SOLD, MAY BE PARTS MISSING????? THIS IS BULL!!!!! I am buying A product with all intentions of it being NEW!!! The first t.vi bought the inside of the screen was like a web, the second t.vi bought had missing parts!!!! who pays for my time to exchange this JUNK??? GAS MONEY BACK AND FORTH TIMES???? Iknowwe are very sorry.....If something is sold and returned to the store for ANY REASON!!! it should not be sold as if it were NEWput A sticker on it saying REFURBISHED, RETURNED, EXCHANGED!!!!!!! ANYTHING telling me that it was already sold

Dear ***,We apologize for the poor experience you have received during the process of appliance installationWe certainly don't want you to feel that we don't appreciate your business and we are thankful for your patience as we have moved towards a resolutionThe steps we have taken so far are
to make sure the insurance claim has been forwarded to the appropriate business partners for review and to have a team return to your home to address the problems you had with the actual installationWe will be closing the Revdex.com case, as at this point further contact will be with the insurance adjustersIf you have any questions or concerns, please feel free to reach out to me directly at the contact information previously provided. Sincerely,Alex S

Dear Revdex.com,Bestbuy.com is always updating inventory minute to minute so we can avoid situations like thisUnfortunately, open-box items are one of a kind and if two people are both checking out at the same time, bith orders may go through but only one gets fulfilledI can understand how this would
be frustrating.Open-box items are sold at a discount and therefore cannot be price matched with new models in instances like thisUsually funds are also returned to gift cards n a much faster fashionInstead of a $** gift card, I have requested a $** gift card be sent to her as a customer service gestureShe should receive this in 2-weeks. Thank you, Dan ***Best Buy Executive Resolution Team

Dear Mr*** - It sounds as if you returned the purchase without a receipt. In that case, our stores will only provide a customer with the lowest selling price and not offer a refund of the sales tax. Based on the information that you have provided, and given the fact that I am
unable to locate the purchase with the information you have given me, the refund that you were offered is correct under Best Buy's no receipt return policy.Regards, Amy C

I am rejecting this response because:
Best Buy should not sell any product or warranty if they are not going to be responsible for itI would have claimed Pacific Sales for the fault, but when I find Pacific Sales, it is under Best Buy, so Best Buy should be responsibleThere is no survey after the warranty service and no one wants to be responsible for the irresponsible behaviors of the warranty techniciansThe technician finally came out weeks after the initial breakdown of the dishwasher, replaced the parts and leftOne hour later, dishwasher turned off mid-cycle and it was full of water insideThe technician did not connect the cords to the right place, and almost broke the machineMy husband took hours to fix that issueThe next day, dishwasher had LE error code, meaning leakageWhen my husband looked at it again, the water leaked because the technician did not put back the parts correctlyI was lucky that my husband was knowledgable enough fix these issues, but I am very concerned of the quality of service I am getting from the technicians sent by the warranty company I purchased at Best BuyI would never buy any appliance from Best Buy ever again

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the TV repair request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsThe TV panel was
diagnosed as cracked or physical damage by our Geek Squad on the most recent visit and would not be covered for repair or replacement under the Geek Squad Protection (GSP) plan we offer or manufacturers’ warranty We contacted Ms*** and as a customer service gesture of goodwill, we are sending a $*** E-Gift Card. Ms*** accepted the E-Gift card as resolution Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Revdex.com,Please know we have credited the customer back the price difference between the monthly Geek Squad Protection plan and the outright plan. Regards, Nick S

Dear Revdex.com, Thank you for bringing *** ***'s concern to our attentionAfter a diagnostic ran on his television it was decided this unit is to be exchanged under the manufacturer's warrantyWe are in contact with Mr*** and working with him for the resolution. Thank you,Best Buy

Dear Mr*** - Unfortunately, the Open Box laptop that you attempted to purchase was "one-of-a-kind", so we were not able to duplicate that order. The laptop was cancelled from your order within seconds of the order being reviewed for processing. You were never charged for the item
and Best Buy is not obligated to provide you with the same pricing on a brand new unit. We feel that the 10% you were offered is fair and consistent with our practices of discounting items when there has been some issue with a purchase. Best Buy considers this matter closed. Regards, Amy C

Dear Revdex.com,Thank you for bringing this matter to our attentionWe apologize for any inconvenience this has caused the customer.We have escalated this request to our contacts at Sedgwick and have received the following response:Sedgwick tendered this matter to Penn Ridge, as they were the party that
completed the workSedgwick will continue to act as an intermediary between both the customer and Penn Ridge to see that this matter is resolvedSedgwick has escalated this matter to Penn Ridge to ensure that a prompt response is delivered to the customer. Best Regards,

I am rejecting this response because:
Best Buy knows that my credit card with Best Buy is not working and they have done nothing to contact their partners who run the credit card division to fix the situation, basically they are pawning the problem to the credit card company when they should be looking for solutions and working with their partners to determine why my card isn't working for my required purchases They are being lazy and just not doing their jobs The reply they gave me was insulting and naive that any intelligent person would accept the crap they are trying to sell mr I want them to fix my account or explain why I am unable to purchase merchandise with their credit card This is easy, just fix it or tell my why you can't fix it!!!!!

I am rejecting this response because:
So I have a defective and you are telling you will do nothing about itYou assistant store manager told me he could not do anything that it was my problemI understand that you have a maximum return policy and I respect thatJust for your information a few days earlier I had ordered a canon your store clerk made a mistake by ordering a canon That return is counting against me and that is not fair in my opinion.My question is as follow what do you want me to do with a non working computer? I paid $for it and I deserve a product that works.I have been a customer of your firm for years I believe we can come to some sort of compromise.1) Either exchange product for a working unit no question ask.2) Or take the unit back for a full refundI need a resolution done at the corporate level as I do not feel comfortable dealing with your store staff.Sincerely*** M ***

Dear Mrs***, My name is Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters and I am making arrangements to replace the Refrigerator with the *** Model FFTR1814QB SKU *** as an even exchange replacement. I wanted to verify your ship to address before I place the order for the replacement The address we have in our system is digit off the address in your Revdex.com complaintIs the correct address *** *** *** ** Snohomish WA98296? As soon as we can verify this I will complete the order and get the replacement shipped to youGiven the age of the original unit if you wish you may keep it, if not I can have it hauled away Please respond to the email that has been sent to you as soon as possible. Thank you for your patience. Larry S

Dear Revdex.com - We have reviewed the customer's complaint and contact history and can see that a member of our Social Media team has reached out to the store to inform them that they need to accept the return of the customer's *** Note 7. Additionally, we have reached out to the district and
regional leadership to request that the address this issue with the customer.Regards, Amy

I am rejecting this response because:
*** case number I was originally issued for the order that's attached to ***@gmail.com with ###-###-####I've also attached a screenshot of the email order,and my last call (and its duration to corroborate how long I was on the line talking to several different support agents) to the Best Buy support line with that phone callI also have the audio file of a voicemail from a woman at Best Buy, ###-###-####, who called me on the matter at PM on Thursday, March 2nd, referring me to a number to call back that had already been closed since PM that day, so I couldn't even reply that day.I have no idea how there's no record if I have all these records on the contact methods I used to contact Best Buy and order with Best Buy

I am rejecting this response because: While I appreciate that Sedgwick is continuing discussion and trying to push this along, this complaint will not be satisfactory until our floors are replaced. Given that the dishwasher was purchased through BestBuy, we would hope they would care more about solving this issue. Sincerely, *** ***

Dear Revdex.com, Best Buy has created an order (for a VR at no cost to the customerThis will be arriving with in 5-business days to the address provided in the Revdex.comWe would like to apologize for any inconvenience or frustration that this may have caused.The order number is BBY01-***. Kind regards, Ash