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Best Buy Stores, LP - US Headquarters

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Best Buy Stores, LP - US Headquarters Reviews (5986)

I am rejecting this response because:
I do not agree with what Best Buy is saying had happened. My laptop was not fixed and working properly when I received it back from themIf it was working fine, I would not be putting in a complaint right now.I am also noting that my laptop was sent out weeks before my GSP was to expire and therefore should not matter because if it was fixed it would have been fixed before expiration.Long story short: I dropped itI brought it in to be checked outIt was sent out to get fixedLaptop was shipped to my homeI used it and it was not fixedWhen I went in to the store the employee told me they didnt have notification in the system for the reason I brought it in to begin withSince it was not fixed properly, Best Buy should honor to fix it no problem since originally brought it in before expiration of GPSI do not want a gift card to that store because I don't want to shop there

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough it would have been nice for them to at least offer me a discount on my next purchaseespecially since I did not have a gift for the birthday party

I am rejecting this response because:
This can be closed but I want this to remain on file how Best Buy handled this case and how bad the customer service was and how much time I have spend on the phone and online with them to fix something so easy and simpleIt's only when I filed this is when I was contacted by a higher up and I had asked over and over for this to go to a escalation manager or something and it never didBest Buy has to be the worst customer service in the industry for sure

Initial Business Response /* (1000, 5, 2015/08/27) */
Dear Revdex.com,
Thank you for bringing this matter to our attention to be addressedWe have verified the Gamers Membership and the purchase of it made on 08/19/We apologize for the inconvenience this issue has caused the client
Best Buy
will be honoring the request for $and have applied the refund to the orderThe refund will take 3-business days to reflect on the customer's credit card
If there are issues with the activation of the card, we recommend bringing it into their local store for assistance in activation
Thank you,
Initial Consumer Rebuttal /* (2000, 7, 2015/08/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I am rejecting this response because:Although I respect and understand your policy, that's not what occurred in this situationMore than one of your employees confirmed that Best Buy would honor the price Groupon displayedAfter already being aware of the policy that I was so graciously reminded of in this last email, I double checked with more than one of your employees to ensure that I was told correctlyI even recited this policy to of your employees, and was still told as long as I had proof of the price, Best Buy would honor itSo you can see how that is misleadingDue to this, that is why your company should honor the price several of your employees quoted

Hello Mr***,
Thank you for contacting Best Buy through the office of the Revdex.com about the misdirected emails that your mother has receivedI am Brian with the Executive Resolution Team at Best Buy Corporate Headquarters
I apologize for those misdirected emails and I understand the frustration that this situation must cause for you and your motherWe value feedback such as this, as it helps us make decisions for the future of our company
We have corrected this in our systems, but it may take up to business days for this correction to take place in all of our systemsAfter that your mother will not receive further emails at that email address
Again, I apologize for your experience, as we value your business
Thank you again for making Best Buy aware of this situationIf I may be of further service, you are welcome to email me at Brian.***@BestBuy.com or to call me directly at ###-###-####
Sincerely,
Brian P ***
Executive Resolution Specialist
Best Buy
Brian.***@BestBuy.com
###-###-####

Dear Revdex.com,Thank you for bring this concern to our attentionBest Buy has been in contact with the customer, and we have come to a resolution on this case. Thank youGail D

Hello; my name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters Best Buy is unable to provide refunds on Geek Squad Protection plans outside of the day return and exchange periodAdditionally, at the time of purchase you were provided with eth
terms and conditions of your Geek Squad protection plan, which outline that a battery can only be replaced once over the course of the Geek Squad protection planAs such, best Buy will not be able to honor your request for refund of the three protection plans sold to you in I apologize for your disappointment, as we value your business Thank you for making Best Buy aware of this concern Sincerely, Cassie EExec Res Sr

Dear Revdex.com, Thank you for bringing this matter to our attentionPlease know that we have reviewed this and have issued a refund for both computers that were lost Best Buy considers this matter resolved however, please send any additional concerns to our office and we will address
accordingly. Thank you

Dear Mr*** - We have reviewed your concerns and your purchases/exchanges made regarding the Google Pixel phone. Unfortunately, we are unable to offer you an additional gift card, as that is not a valid promotion - or the promotion that you seem to be referring to. We understand that
you have a screen print of something that was listed on our website, however, we do not "price match" errors on our site. We're sorry this is not the answer you're seeking however, we are pleased that you have been able to take advantage of the offer that is valid.Here is the disclaimer listed on BestBuy.com:We try to be as accurate as possibleHowever, we do not warrant that product descriptions or other Best Buy Property content is accurate, complete, reliable, current, or error-freePrices and promotions are subject to change, and may vary from those offered in our storesWe cannot confirm the availability or price of an item until you place your orderDespite our best efforts, rarely an item in our catalog may not be available, the offer may have been misstated. Regards, Amy C Information on Our Site We try to be as accurate as possibleHowever, we do not warrant that product descriptions or other Best Buy Property content is accurate, complete, reliable, current, or error-freePrices and promotions are subject to change, and may vary from those offered in our storesWe cannot confirm the availability or price of an item until you place your orderDespite our best efforts, rarely an item in our catalog may not be available, the offer may have been misstated, or an item may be mispricedFor any of these reasons, we may cancel your order or we may contact you for instructions on the order

Dear Revdex.com, Best Buy feels that we have fully addressed the customer's concerns that were forwarded to your office in our previous response and we maintain our position. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Thank you

I am rejecting this response because:
I would like to hear back, in writing, from Tech Liquidators as to the failure rate that they found with the (17) samples we returnedI am confident that your testing will conclude the same failure rate that we determinedHaving purchased hundreds of lots of product over the past (10) years with no (NONE) previous issues, I would have expected TechLiquidators to consider our credibility in this situationI did hear from TechLiquidators today (Asher ***) and he advised that they would be issuing a BOL for the remaining product to be returned to TechLiquidatorsOnce that is complete and our account is reinstated, we will be satisfied. I do not understand why our account was terminated with TechLiquidators? We paid for product, received product and determined that product loads were not as describedWe immediately contacted TechLiquidators and advisedWe were told that we needed to go through all product, piece by piece, to test themWe advised that we did not have the manpower to do the work that should have been done by TechLiquidators in selling product as 'Grade A Refurbished'It was clearly neither Grade A nor RefurbishedWe had no recourse since we could not meet the TechLiquidators-imposed deadline so we submitted a chargeback to our credit card company.What other remedy would you have suggested in our case? Again, as a (10) year client with NO CHARGEBACKS OR ISSUES with your company during that time, I am adamant about having our buying account reinstatedUntil both the refund has been processed and our account reinstated, I will not be satisfied with any other outcome. You are also welcome to contact me at ###-###-#### if you have any questions. Regards,Rick H

Dear Revdex.com,We have been in touch with Mr*** and are working towards a resolutionThe Customer has agreed to close this Complaint.Thank you Larry S

I am rejecting this response because:
My mother was hospitalized and I have been attending to her careI will return the call today

Initial Business Response /* (1000, 7, 2015/09/22) */
Dear ***,
Unfortunately, Best Buy did not receive enough copies of the Mad Max: Fury Road steel book to cover all pre-ordersI sincerely apologize that you were so negatively affected by this shortfall
Best Buy will not be receiving
any more copies of this steel book, so we will not be able to fulfill any outstanding pre-ordersI know that I can't take back the time that you have spent seeking resolution, nor can I take back the frustration that you feel, and I truly apologize for thatI'd like to place an order - at no cost to you- for the Blu-ray/DVD edition of Mad Max: Fury Road, as well as send you a Best Buy gift card in the amount of ***I know that this does not make up for the poor service that you have received, but I hope it will provide you with the opportunity to shop with us again, as I am confident that your next experience with us will be a much more pleasant one
I am truly sorry for any inconvenience or disappointment that this caused our customers, as you obviously placed your trust in us to fulfill these pre-ordersPlease know that I have communicated your experience to leadership here at Best Buy in an effort to prevent similar situations from arising in the future
Thank you, and kindest regards
Best Buy
Initial Consumer Rebuttal /* (2000, 9, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (2000, 29, 2016/02/10) */
Final Business Response /* (1000, 26, 2016/02/10) */
Dear Revdex.com,
After reviewing the fund, it appears that there was an issue with processingThis has now been corrected
Best Buy would like to apologize for any inconvenience and frustrations that this situation may have caused
Kind regards,
Ash E

I am rejecting this response because:
I have previously contacted *** Camera and was told to contact Best BuyThe item was sold by Best Buy and put on a Best Buy credit cardI was told there would be an investigation and nothing was doneI was also told that Best Buy would contact UPS and again, nothing was doneBest Buy continues to pass the buck and avoid responsibility and in the meantime I am stuck paying for an item I did not receive and pay interest charges

Dear Revdex.com, Thank you for bringing this matter to our attention. In addition to reaching out to Best Buy through the Revdex.com, the customer also contacted Best Buy directly. After completing an internal review of this matter, it appears Best Buy has a plan in place to
provide the desired resolution. The refund will be issued once the washer and dryer are physically returned which has been scheduled for June 4, Thank you, David M

I am rejecting this response because:There are now saying they never received the items when I was told on multiple occurences that they have received the itemsIf the items were not checked in I request that an investigation be launched because I returned those items and now they are missingThat is $2,worth of property and I returned all the products in one box check the Return Form that I placed in the box and SKU numbers were on there and all itemsThe MacBook, iPad Pro and The iPhone 6s PlusAs you can see with my correspondent with your employeeOn 05/13/they confirmed that they received the items back and would be refunding me the money. I really need this situation taken care of because I returned the items and I cant understand how items go missingIf the weren't turned in then someone in your warehouse misplaced or stole the items and this needs to be investigated. Thanks*** ***

Dear Revdex.com,Thank you for bringing this matter to our attentionWe have verified that the customer is within their manufacturer warranty so all issues with the refrigerator in question that are covered by the manufacturer will be addressed solely by the manufacturerBest Buy is bound by our
agreements with manufacturers to allow those manufacturers the opportunity to address failures in the unitIf there is an issues that is not covered by the manufacturer but is covered by the Geek Squad Protection Plan, then Geek Squad will engage and address the issue properly.We apologize for any inconvenience this may have caused the customerWe would advise to continue to work with the manufacturer as they have sole discretion as to how the repairs under their warranty progress.Thanks,

Dear Revdex.com - The customer has been in constant contact with our Mobile Support team and they have processed an upgrade reversal. We will be closing this complaint at this time.Regards, Amy C

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Address: 1375 Polaris Pkwy, Columbus, Ohio, United States, 43240-6001

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