Best Buy Stores, LP - US Headquarters

September 2, To Whom It May Concern: Best Buy feels that we have fully addressed Ms***’s concerns that were forwarded to your office as it is my understanding that the issues outlined have since been addressed by our distribution center personnel. Nevertheless,
please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com - We have reviewed the customer's concerns and located the product that was purchased on the ebay.Newegg "storefront". The Xbox Holiday Bundle is selling for the same price ($349.99) on that site as the customer paid through Best Buy's .com site.
Best Buy's price match policy is clear as to who we will offer to price match, and it doesn't include "ebay storefront" sites. We cannot speak to the price match policy of ebay storefront sites matching other ebay storefront sites, as those orders are managed by a group separately than the BestBuy.com associates. Therefore, we will not be making any offers to compensate the customer as we do not "reimburse" customers for their time, and, as stated above, there was not a valid price match to be processed. Best Buy considers this matter closedRegards, Amy

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s complaint concern (submitted on 12/14/2017) regarding the computer service received from our East Brunswick store (#***) to our attention Best Buy deeply apologizes for any frustration this situation may have
caused and disappointed we did not meet their expectationsMs***’s feedback is very much appreciated and have filed a complaint on their behalf here at the corporate office (case #***) After receiving Ms***’s complaint, we confirmed the computer repair service was completed in service order #***The repair notes stated the following: 12/15/Status change from In Repair to CompleteCustomer was successfully contacted for Day : And show the computer was retrieved or picked up by Ms*** on: 12/16/Received Customer Payment of $from Point of Sale SystemTax paid:$Store Id is : ***; Register Number is :; Sales The repair comments stated the following: All hardware passed diagnostics, installed Windows 7, Google Chrome, Java, Adobe Reader, Kaspersky, and created RPNo other issues If Ms*** is experiencing any new issues, they have the option to bring the computer to any local Best Buy store for coverage under their Geek Squad protection plan or to the East Brunswick store if the issues were not resolved Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com: Thank you for sending this over for review. I have reviewed the order and confirmed that the current estimated delivery date is still 7/9/16; however, there are many orders allocated for this same item and only three currently on hand, which I am sorry to say, could result in the
fulfilment date being bumped again. However, I have sent this on to the Executive Home Delivery team for assessment and resolution A specialized agent, named Yolanda ***, will be contacting the customer today to provide the most accurate and current data and discuss the customers options

Dear Revdex.com,Thank you for sending this for review I have spoken to the customer and she is currently working with Sedgwick about the damages done to the propertyShe stated that they have cut her a check for some of the damages not all I let her know that that will be decided by Sedgwick not Best Buy
what will and will not be reimbursed forAs far as the door on the fridge it has been replaced and the entire dishwasher has been replaced and reinstalled correctly.Best regards,Karla

Dear Revdex.com, Best Buy has reached out to the carrier for insights on the lost package investigationWe will respond with our findings once provided with an update.Kind regards,Ash

Dear Revdex.com,Our customer is claiming that he shipped iPhones via UPSAfter connecting with the facility that received the package, our findings indicate that there were no phones found in the packageAlso, based on the UPS tracking information and package description; the package was listed as 1lb
where six iPhones not including packaging and package materials would weigh approximately lbs.Best Buy offered to work with the customer if he could provide proof of purchase or serial numbers for these phonesUnfortunately, since the customer is unable to provide these details to support a proper investigation, Best Buy is unable to accommodate the customer's request.Respectfully,Ash E

August 3, To Whom It May Concern: Best Buy feels that we have fully addressed the concerns that were forwarded to your office by *** *** as we have processed a refund for the full cost of one of the pedestals on the customer’s order and the refund should appear on
their account in the next two to three business days. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com - We have reached out to *** directly via telephone to resolve his issue.Regards, Amy C

Dear Revdex.com, Thank you for bringing Mr***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer Based on the information provided, I was unable to locate the purchase receipt nor the repair sales order numberPlease
provide the Customer Service pin from an in store receipt or a BestBuy.com order number (starts with BBY01) and the repair service order number so we may look into the issue Regards, Kathryn S

Dear Revdex.com Best Buy feels that we have fully addressed our customers concerns in the correspondence that was sent to us on 7/13/We have offered a gesture that the customer has acceptedNevertheless, please forward any additional concerns to our office and we will respond accordingly
Sincerely,John S

Dear Revdex.com, Thank you for bringing this to our attentionI have called Mr***. Apologized for the customer’s *** car stereo exchange concern and offered to issue a $E-Gift Card to replace the product. Customer is satisfied. Thank you, Dean ***Executive
Resolution Specialist###-###-####

Dear Revdex.com,The Customers concerns have been resolvedI have spoken to the Customer and have come to an amicable agreement.If there are any questions, problems or concerns, please feel free to contact us. Warmest Regards, Best BuyBest Buy

Dear Revdex.com,Thank you for giving us the opportunity to address Mr***’s concernWe reached out to Mr*** and explained, in order to purchase an item on Best Buy for Business, you need to have a business accountBest Buy for Business does not price match any competitors pricing including Best
Buy for consumerThe free promotional gift card cannot be exchanged for cash or for other gift cardsThank you,Gail D

I am rejecting this response because:
The BestBuy price match policy does not state in any capacity that BestBuy will not price match Newegg.com for the prices listed on certain websites which Newegg.com sells competing products including their authorized eBay storefrontAt the very least I am expecting BestBuy to honor the price match and change their policy to reflect these exclusions

Dear Revdex.com, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry to hear about the problems experienced by the customer with the repair of their
computer and I apologize for the inconvenience and frustration the matter has caused them The General Manager at the store has been trying to resolve this matter for the customer. The GSP plan expired September 9/18/ The plan makes no provision for a refund of the covered item only repair or replacement if the item meets the conditions of the agreement. The General Manager has asked the customer to reconsider abandoning their PCThe store has performed extensive diagnostics on the system has been unable to replicate the problem experienced at homePlease have the customer contact the General Manager Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

I am rejecting this response because: I did received a call from Warrantech stating they would have a tech out to make my repairSTC called me and confirmed an appointment for 7/@ 8amI received no call saying they cannot make it and they did not show for the appointmentI called and spoke with a representativeHe advised me he will contact the technician to rescheduleThat is unacceptableBest Buy has advised me that they no longer do business with this warranty company therefore will no longer assist me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. You asked for some Numbers all I have is Repair Service Number 00593-***YOUR STORES REFUSE TO GIVE ME ANY FURTHER INFORMATION UNLESS I WALK IN TO A STORE SINCE MY TRUCK WONT FIT IN YOUR STORES THAT'S GONNA BE A PROBLEM ONLY OTHER OPTION IS TO GO THRU A YEAR OF TAX RECEIPTS BUT I THINK YOU CAN LOCATE WHAT YOU NEED EVERYONE ELSE CAN ITS AN HP NOTEBOOK PURCHASED AT MISSOULA MONTANA STORE IN AUGUST

I am rejecting this response because:
Do I still have coverage? I still need a plan just not

I am rejecting this response because:Not only did Best Buy never actually respond to my original complaint, they did not appear to even have thoroughly read my original complaintNo resolution was offered and no member of their team ever reached out to me to attempt to resolve the situationI intend on escalating my complaint to the State Attorney Generals office due to the discriminatory business practices that Best Buy has decided are more important than actually addressing the concerns of their customers