Best Buy Stores, LP - US Headquarters

Initial Business Response /* (1000, 10, 2015/10/21) */
Revdex.com,
Thank you for bringing this to our attentionPlease know that the customer emailed our Executive Offices as well, and the matter has now been resolved
The manager was unexpectedly unavailable, and has connected with the customer
Mr*** confirmed this, and let me personally know he could understand the delay
I hope we have been able to save the customer's faith in Best Buy, and look forward to serving him in the future
Thank you again for allowing us to address these concerns
Regards,
Sarah L

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry that you have had such a difficult time getting a resolution to on the $Dollar Verizon Promotion and I apologize for the inconvenience and frustration the matter may have caused you Although we have tried to make arrangements to contact you the Store has been unable to reach you at the number provided. A resolution has been reached, Verizon has already issued a $credit to your bill and Best Buy will cover the additional $in a cash payment to youWe ask that you stop into the Store at your convenience anytime Friday 2/through Sunday 2/to pick up the refund. Please ask for Tyler *** the GM; Chris *** Specialty Manager or Andy *** the Assistant Store Manager to receive the refund Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

Dear Revdex.com, Thank you for bringing this to our attentionI tried to call Mr*** on 2/16/but I am unable to make the call with the phone number that was providedOur records indicate that the package was delivered to a U.SPost Office in Christiansted, VI and was picked upThe USPS
tracking number is ***I have icluded a link below. https://tools.usps.com/go/TrackConfirmAction?tLabels=*** Please have Mr*** let us know if he has still not received the item and we will investigate further. Thank you, Sincerely, Dan S. Best Buy

Dear *** - The only way to ensure that you will receive a pre-order game on the date of its release is to order it for in-store pick up. The "order initiation" on October 26, is that order being readied for shipping. As stated previously, we are bound by the release dates set forth by the game manufacturers. We're sorry that you were disappointed by this, however, we will not be offering any form of compensation to you.Regards, Amy C

Dear Revdex.com,We have communicated with Mrs*** and have resolved this matter. Leadership at the Stores in question have been advised of the complaint and will take the appropriate actions. Best Buy considers this matter resolved Thank you,Larry S

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to add a response to their statement that it the information was posted well on their site. My mine concern is that all year the price match guarantee is advertised, so I bought the item not knowing until after my purchase that it had been suspended. That is what makes it frustrating

Dear Revdex.com, Best Buy feels that we have fully addressed customer's concerns that were forwarded to your office in our previous response and we maintain our position. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Thank you

I am rejecting this response because: REPLY BACK TO DAVE M's Email -
The receipt for the Transaction is attached to this message

Dear Revdex.com,To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolution.Warmest Regards,Best Buy

Initial Business Response /* (1000, 18, 2015/12/22) */
Dear Revdex.com,
Our teams have made several attempts to contact our customer regarding the parts needed to complete the repair of this product
We have not been able to connect with our customer
Best Buy will await the customer's
response
Initial Consumer Rebuttal /* (3000, 20, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is 100% falseBest Buy has yet to contact me directlyMy information has not changed, and I would welcome communication*** ***
Final Business Response /* (4000, 22, 2015/12/29) */
Dear Revdex.com,
Best Buy was able to connect the customer with the Pacific Sales distribution center as of 12/29/12:CST
Regards,
Ash

Dear Revdex.com, Thank you for bringing Ms***'s concerns to our attentionWe apologize for any inconvenience this may have caused. The customer purchased this product nearly months ago, and we have no way to substantiate what may or may not have been said during the time of sale
Since the customer is outside of a return period and so much time has passed since the purchase, we will not be authorizing a return or a refund for this issueWe advise the customer to continue to work with the manufacturer of the product if there is still an issue with the speakers Best Buy considers this matter closed. Sincerely, Kelsey F

Dear Revdex.com, Our records indicate that Mr*** connected with Sarah from the Best Buy Executive Resolution Team regarding this matterAccording to the notes from Sarah's case, the general manager of the store in San Jose contacted Mr*** directly to address this situation and provided a
deal on a camera. This matter sounds like it has been resolved but please let us know if Mr, *** needs any additional assistance. Thank you, Dan S.Best Buy

I am rejecting this response because:
Only because I want to keep this open I am going to attempt to take the watch back to best buy sometime this weekend If I have issues I want to be able to stay in contact with the best buy representative on this complaint The watch has no box and I have no receiptI feel like I am going to have a lot of issues trying to return this due to misinformation Tha was verbally told to me from Best buys wonderful customer supportThank you

Hello Revdex.com, We are following up on our previous response to *** ***’s Revdex.com complaint The gift card fund request has been cancelled and a new request has been submitted for the $** Best Buy physical gift card and will be sent to the new address provided: *** *** *** Sunnyvale, CA Best Buy feels that this has been addressed appropriately and will not take further action on this issueRespectfully, Steven *** Executive Resolution Team Best Buy Corporate Campus

I am rejecting this response because: I never recieved any noticeI even went back in my emails to see if I missed them and nothing was thereI spoke with several people and no one claimed a letter was ever sent only email, which they couldnt give me a date until nowI was also lied to by Nancy who told me there is no corporateSeems to me like a cover upWhy wouldnt they call or text the phone number associated with the acct.? Also no body seems to be able to say what happened to the credit card information to stop the paymentsHe did not get a new card with any different informationClearly our family of is done shopping at best buy!

Dear Revdex.com, Thank you for bringing Ms***‘s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer We have spoken to *** this morning and offered the $credit back onto her credit card or on a Best Buy Gift
Card. Ms*** elected to have the credit back on her credit card. *** has my direct contact information if any future questions or concerns arise, butBest Buy considers this matter closed Sincerely, Scott ***Executive Resolution Specialist

Hello Revdex.com, We are following up on our previous response to *** ***’s Revdex.com caseAs we outlined in our previous response: “KIf the use of the Covered Product is not consistent with either its design or the way the manufacturer intended it to be used, e.g., humidity damage on TVs not designed for outdoor use;” The ** TV purchased was not designed for outdoor use and the owner’s manual ** provides with their product confirms this with the information we provided in our previous response and would be unable to accommodate Mr***’s repair or replacement requestBest Buy feels that we have fully addressed Mr***’s concerns that were forwarded to your office as 05/18/and will not take further action on this issueRespectfully, Steven *** Executive Resolution Team Best Buy Corporate Campus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meMy hope is that this fix is good until Dec which is what it was written up forThank you

Initial Business Response /* (1000, 5, 2015/11/12) */
Dear Revdex.com,
Thank you for contacting us regarding this issueI wish I could assist more, but this issue must be handled via the insurance claim processI did reach out to them and acquire the following detail, which may be shared with the
customer to help her with the resolution:
"Please be advised that previously Pennridge was working with the claimant; however it appears communication may have stoppedOur adjuster, Tom ***, will reach back to Pennridge and the claimant to confirm status and ensure this is moving forwardOur adjuster contact information is Tom *** *** and Thomas_***@gbtpa.com."
Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The communication stopped both by Pennridge and Best Buy adjuster, Tom ***Every emails that I sent to Pennridge, I've also cc Tom on itNeither party has reach out to me yetBelow is an email that I sent to both parties last week yet still have not heard back from them
***
To ***
CC Steve Pioch Thomas *** '[email protected]' Steve ***
Nov at 3:PM
Hello Robin,
I got a call from one of your team member last weekHe's confused as to what was the issueHe thought he's scheduling a home visit to inspect my refrigerator instead of my kitchen floorHe hung up after we spoke briefly on the phoneI have not heard back from him since
I'm extremely frustrated and disappointed on how your company handle my claimIt's been almost two months since I reported the incident and it's not getting any closer to resolution
Let me know what is your plan on resolving this
Thank you,
--***
Final Business Response /* (4000, 11, 2015/12/03) */
Dear Revdex.com,
Closing this Revdex.com, as per Gallagher Basset, "We closed our fileAs there was no property damage, there was no claim for GB to handleI haven't heard anything more from the claimant." Thank you!

Dear Revdex.com, Thank you for your partnership in bring this matter to our attention. Correspondence has been brought to our Executive Resolution Team for proper review. At this time the customer has a specialist dedicated to resolving the matter and currently has active
communication per the customer’s request through email. After review of the order, the order was delayed to a system error due to directly shipping from the manufacture. The error has since been resolved and is now on track for the shipping process. The customer was not charged during the delay, however there was an authorization for the order which may appear on the customer’s account. At this time we consider this matter resolvedBest Regards, Amanda H