Best Buy Stores, LP - US Headquarters

Initial Business Response /* (1000, 5, 2015/09/16) */
September 16,
To Whom It May Concern:
Best Buy sincerely apologizes that we were unable to fulfill the purchase by Mr*** and for the disappointment caused by this matterIn recognition of his disappointment I have requested a
$*** Best Buy gift card for Mr*** that will be processed and mailed to him in the next two to three weeksNevertheless, please forward any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance ***
Senior Executive Resolution Specialist
Best Buy Corporate Campus

Dear Revdex.com: The service contract is non-negotiable, similar to standard insurance
policies, and is underwritten by a third partyRecords of calls or conversations with Best Buy agents does not supersede the binding terms of the service contractI am sorry if any misinformation was given out; however, it has no bearing on Best Buy's position on this matterBest Buy will not offer any refunds or exchanges concerning this matterThis final correspondence firmly closes this matterThank you

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the *** fridge purchase and delivery service to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectationsWe contacted Mr*** regarding the delivery experience on the damaged fridges and service receivedAs resolution, we offered Mr*** a $*** refund in keeping the original fridge delivered to their homeMr*** accepted the $*** refund as resolution Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus *** ** *** ***

I am rejecting this response because:
If you total all of my purchases for they com to at least $over the qualifying limitI know for a fact that I have not used that much in reward certificates

I am rejecting this response because:We have had the dishwasher & refrigerator door replacedDamages to the countertop was paidThe only remaining item is the door plate to be replacedWe painted the moulding ourselves.*** ***

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attentionWe apologize for any inconvenience this may have caused We have included a return label for the customer to send the product back to usWhen we receive the return, the customer will be refunded for this
purchase Best Buy considers this matter fully addressed. Sincerely,Kelsey FBest Buy

I am rejecting this response because:
Best Buy trivializes the truth, The delivery date of 5/was when we refused the sub par productThe delivery dates were changed times w/o ever telling my husband or I the product was sold outIt was not until we spoke to an escalated manager that we were informed of the out of stock productPlease know that measly $gift cards is not commensurate with the stress, frustration, or loss of food as a result of no oven range for weeksYour customer care is poor and lacking and all your company does is provide meaningless apologiesAfter reading Best Buy's forum page and responses on the internet it shows the business practice is deplorable when customers feel they should be provided average customer serviceYou give out apology's, however, you don't changeSo the apologies mean nothing if new policy isn't implemented or established to prevent those same mistakes from happening againPlease know many people will patronize other company's when they feel their hard working dollar is not appreciated with you all

Hello; my name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters.After reviewing your call history, I was able to issue a Best Buy gift card in the amount of I apologize that this has not been issued to you successfully by our agents, and can assure
you that we are following up with leadership here at Best Buy Corporate to make certain that situations such as this do not arise in the future.Please note that this gift card is being shipped via USPS and will take 10-business days to arriveIt will arrive in a plain, white envelope.Thank you for making Best Buy aware of this concern. Sincerely,Cassie EExec Res Sr

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI am grateful for prompt resolution and glad Best Buy has such a great representativeThank you

Initial Business Response /* (1000, 7, 2015/12/03) */
Hello ***,
Thank you for contacting Best Buy through the office of the Revdex.com about the refer-a-friend promotionI am Brian with the Executive Resolution Team at Best Buy Corporate Headquarters
I am sorry to
hear that you did not receive all of the $gift cards that you were supposed to receive, and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company
I have ordered a $Best Buy gift card to be mailed to you as resolution to the matterThis gift card will arrive to the address cited on your complaint within approximately 2-weeks
If any of the people that you referred did not receive their promotional gift card, they are welcome to call me directly at (612) ***, and if I can identify the qualifying transaction that they made, I will ensure that they receive their $gift card as well
Again, I apologize for your experience, as we value your business
Thank you again for making Best Buy aware of this situation
Sincerely,
Brian P ***
Executive Resolution Specialist
Best Buy
Brian.***@BestBuy.com
(612) ***

February 14, To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as the product in question has since been approved for an exchange and a confirmation number has been issued (***).
Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** SrExecutive Resolution Specialist Best Buy Corporate Campus Ideation, Context, Maxmizer, Activator, Communication

Initial Business Response /* (1000, 5, 2015/07/13) */
Dear Revdex.com,
This product was processed as returned in store 07/11/as an exception to Best Buy return and exchange policyThe receipt information for this transaction is *** 07/11/
As such, Best Buy considers this matter
closed
Thank you for making best Buy aware of this issue!
Best regards,
Cassie E

Initial Business Response /* (1000, 10, 2016/01/13) */
Dear Revdex.com,
Thank you for bringing the customer's *** laptop repair concern to our attentionI am sorry for any miscommunication of our accidental Geek Squad Service Plan coverageAlthough, our stores are able to perform diagnostic
work and some repairs, our Geek Squad Service center is better equipped to repair or replace damaged laptop hingesOur Manahawkin, NJ General Manager has contacted the customer and offered to assist with expediting his laptop shipment to our service center to have his hinge repairedThe customer was also offered a loaner laptop for a $deposit
Thank you,
Dean ***
Executive Resolution Specialist
(612)***
Initial Consumer Rebuttal /* (3000, 12, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To whom it may concern
The response that best buy has sent, states everything I have previously stated in my complaintI was still miss lead by a best buy employee on a day I purchased the laptop and the first visit to the geek squadSense my complaint best buy has called me a spammer and threatened to block me from social media at the way they have handed thisI don't feel it's fair to the little guys that big corporations can walk all over usFor example the time that it has taken for best buy to respond to this matter just shows that they don't care about the consumerNot once have they apologized for any of there short comings on the miss leading of there customersI feel best buy can do more then this little response that I already made everyone aw here of
***

Dear Revdex.com, Best Buy feels that we have
fully addressed the Customers concerns that were forwarded to your office. The promotional Gift Card was sent through email to the Customer. Please forward any additional questions or concerns to our office and we will respond accordingly. Warmest Regards, Best Buy

Dear Revdex.com,Best Buy is an authorized repair facility for the manufacturersBest Buy is abiding by the procedures set in place by the manufacturersIf the customer feels that she is entitled to a brand new replacement, she would have to follow up with the manufacturers and contest their terms and conditions.Best Buy will not offer any other considerations to this matter. Kind regards, Ash

Dear Revdex.com, Thank you for bringing the customer’s Beats headphone exchange concerns to our attentionI am sorry to hear the customer is not satisfied with her headphonesUnfortunately, this purchase is out of our 15-day return and exchange period, and we would not be able to accommodate her
headphone return requestSincerely, Dean *** Executive Resolution Specialist ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for your efforts and timeI am pleased that someone in the Best Buy corporation believes in ownership

I am rejecting this response because: I was given inaccurate information by a store associate which resulted in a hour wait before I was told that the Best Buy customer service does not have the power to authorize cell phone refunds, information contrary to what the store manager statedIt required an additional hours in storeI think the price match policy has become too complicated resulting in confusion, reflecting poorly on the corporation

Dear Revdex.com, Thank you for brining Ms***'s concern to our attentionWe apologize for any inconvenience this may have causedBest Buy is able to provide Apple Care Plans on select Apple products, however Apple is responsible for the pricingBest buy does not have the capability to adjust or
otherwise modify the price of the plans. The cost amounts of the plan were provided at the time of purchase to which Ms*** agreed to and purchased the planBest Buy will not be providing the requested amount as the plan was sold within the limitations as set by Apple.Thanks,Best Buy

I am rejecting this response because:
I got called on Thursday afternoon by a tech (I believe his name was Todd *** I was finally able to describe the problem to him in depth and we worked out a solutionThis email response via Revdex.com from BestBuy was futile and uselessPlease close the case because I was finally able to work it out with one of the agents.Thanks,***