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Best Buy Stores, LP - US Headquarters

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Best Buy Stores, LP - US Headquarters Reviews (5000)

I am rejecting this response because:
I have dozens of emails showing this isn’t the case Paul *** was involved way before the Revdex.com complaint and had to this point failed to resolve the issue As we speak he is on vacation and the people he left to work on this case have not responded to any emails and somehow my installation is pushed out another days, making it almost two months since I purchased itCorporate had yet to contact me and I keep dealing with Paul *** and nothing is resolved

I am rejecting this response because:This company has failed to resolve this issue in a timely manner It has been over a week and they have not solved the problemThis has been devastating for my work and I am losing money every day this computer is out of commission Since I filed the complaint, I have witnessed Best Buy treat me extremely poorly They are not expecting to have the computer repaired for over another week This is unacceptable I paid several hundred for this Protection Plan and Geek Squad has left me in the cold and has been very rude and unhelpful through this process They have shown no urgency in this situation and have left me in a bind I expect compensation from Best Buy due to their failure to resolve this in a reasonably timely manner

April 21, To Whom It May Concern: Best Buy feels that we have fully addressed the concerns that were forwarded to your office by *** *** as we are unable to locate any purchase information for the cash purchase in question and we cannot offer any further assistance regarding this
matterNevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Revdex.com, Thank you for bringing this to our attentionWe are terribly sorry for the customer's experienceAt this point, we have refunded the customerUnfortunately we have no control over how long it takes for the bank to relinquish the funds to the customerWe are sorry, however, we would
not be able to speed up the refund timeframeThank you Regards, Sarah L

Dear Revdex.com,Best Buy has processed the refund for Mr***We tried contacting him to verify that he has received the refund, and his voice mail is fullIf Mr*** has not received the refund he should reach out to us at the number we provided him. Thank you,Gail D

Dear Revdex.com,Unfortunately, Best Buy is unable to verify what was explained to our customer during the time of purchaseBest Buy is choosing to abide by the terms and conditions of the warranty purchased by the customerThe plan purchased allows the unit to be servicedIf there are two
qualifying repairs and a third diagnostic, only then would the unit qualify for an exchange.Thank you,*** *

I am rejecting this response because: best buy did not resolve the issueWe had to call and schedule the service which is still a week late still have not received an apology from the regional manager nor a call to explain why this happened and why the installer did not deliver on saturday

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customer. Unfortunately, the product is now outside of the return and exchange period, and there was no additional warranty purchased from usAt this
point, the customer would need work with the manufacturer for the assistance under their warrantyWe will not be providing a refund or exchange on the item At this time, Best Buy considers this matter fully addressed Sincerely, Kelsey F.Executive Resolution Specialist Best Buy Co., Inc

Dear Mr*** - This issue is being handled by our Appliance Customer Care team. Your concerns have been forwarded to the associate who is handling your complaint. Regards, Amy

Dear Revdex.com,Thank you for the opportunity to address this concernMs***'s My Best Buy Rewards account was closed on 2/10/The customers Best Buy.com account is being cancelledThis process can take up to 3-business weeksPlease let Ms*** know if she logs into her account the
process will need to start over again. Thank youGail D

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Thank you for your assistance

I am rejecting this response because:
On Nov29, around 8:30am I received a call from ph# ###-###-####, the BestBuy Corporate OfficeThe gentleman on the other side asked where the purchased took placeI stated BestBuy in Downey, CaI emphasized that I was dissatisfied with the product and that this was the second incident with the *** Chromebook and the person on the other side was polite and said he wanted to resolve the matterThe BestBuy Repwho went by Cesar then stated the he would contact my local Bestbuy and “that I should hear from my local BestBuy either today or tomorrow,if not you will definitely hear from me.” The call from my local store still has not arrived and the call from Cesar hasn’t eitherAccording to BestBuy mission statement, “...Company focused on better solving the unmet needs of our customers (..).” well this unsatisfied customer is still waiting for an amicable solution

Dear Revdex.com Was able to find acceptable phone for Mr***- Customer picked up in storeOffered CX $GC as CS gesture for the inconvenience and frustrationMr*** accepted this resolutionBest Buy considers this matter resolved

Dear Revdex.com, Thank you for bringing ***'s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer We have evaluated ***'s account and is violation of our posted terms and conditions of our loyalty program Included below
is a snip from our My Best Buy Program Terms and ContitionsMembership Cancellation We may not issue you any reward certificates if we terminate your account because of conduct that we determine, in our discretion, violates these Terms or applicable law, involves fraud or misues of the Program membership, or is harmful to our interests or another customer We also reserve the rights to deny future membership if we deem your conduct to violate these Terms.*** has been provided this answer through our social media department as well Sincerely,

Dear Revdex.com, Gallagher Bassett was Best Buy's former claims adjustor. Our new claims adjustor Sedgwick has escalated this matter to Pine Ridge, the third party that performed the delivery, and requested that they contact the customerSedgwick will continue to act as the intermediary until this claim is resolved. Best Regards,

Dear Revdex.com,Thank you for bringing this to our attentionI have called Mr*** *** and have apologized for the customer's Sony Reward Code promotion concernDue to the customer's concern, a $*** E-Gift Card has been requested for customer satisfactionThank you,Dean ***Executive
Resolution Specialist###-###-####

I am rejecting this response because: I never said the phone had been ACTIVATED previously I said it appeared to have been USED previously See the attached photoI'm surprised Best Buy would consider a box in this condition as "new." Perhaps you have a problem with your supplier or your own quality control is lacking

I am rejecting this response because:
They did that a while ago and nothing came of itPenn ridge pawned it off onto another company called Gallagher bassetThey have turned over to someone else and it's been back and forthStill nothing

I am rejecting this response because:
The TV was on sale at $and the discount was given because the tv that they sold me a day before had dead pixels and was supposed to be checked by Best Buy and wasn'tIt was a discretionary discount given by the store manager in lieu of the lies that compelled me to buy the tv which was returned the following dayBest Buy has price matched with the no tax before (look at my record with them)I need them to give me the 10% off the price as promised

I am rejecting this response because:I am not satisfied with their responseMy husband and I did not in any way mishandle the tvWe attempted to hang it on the wall and when turning it on the tv didn’t workWe just bought a inch 4K tv that I just bought at Walmart that is a different brand and it turned on and works just fineWe handled it they EXACT same wayBest Buy’s tv was faulty and they don’t want to stand behind their product so they lost a very loyal customer

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Address: 1375 Polaris Pkwy, Columbus, Ohio, United States, 43240-6001

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