Best Buy Stores, LP - US Headquarters

I am rejecting this response because:
Hello I'm rejecting this because the package was sent DAMAGED and the items missing no one messed with my package but your store and on November 11th I was promised a full refund and I screenshoted the email that was sent and I'm deeply upset this is not being handling correctly and that this company does not care about my items being missing and it wanting to do anythingThis is unacceptable and I can't believe that hat someone could speak to me in such an unpleasant mannerYour stopes is ripping me me off and I want to know what I should do at this point? Is this a discrimination against me because of my skin color ?

Dear Revdex.com, Best Buy feels that we have fully addressed CUSTOMER concerns that were forwarded to your office in our previous response and we maintain our position. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Thank you

Dear Revdex.com, Thank you for making Best Buy aware of Mr***'s concern.After reviewing the customer's call history, I was able to to issue a gift card in the amount of and have it sent to the address providedThis gift card will arrive in approximately 10-business days. We
sincerely apologize for the poor service that he has received in relation to this issue. Best,Cassie E Exec Res Sr

Dear Revdex.com,Thank you for sending this for reviewI have spoken with the customer and placed an order for an upgraded model under order # BBY01-*** the customer did not have to pay the difference she only paid for a new replacement warranty. Thank you,Karla ***

Dear Revdex.com, Thank you for bringing this matter to our attentionPlease know that we have contacted the customer outside of the Revdex.com and address his concernsThank you

Dear Revdex.com, The customer was offered a replacement computer and refused that offer. He was then offered an e gift card to assist in purchasing areplacement Video card and as this was the only resolution he would accept. He was further told that this could void his warranty and
thatthe Geek Squad GSP would not cover this replacement in the future. Best Buy considers this matter resolved.Thank youLarry S

Revdex.com, Thank you for bringing this to our attention. Please know that when an order is placed online an authorization goes through for the entire order amount, and as each item is fulfilled that amount of the item changes from an authorized amount to a charged/collected amount. Regards,
Nick S

August 11, To Whom It May Concern: Best Buy feels that we have fully addressed Bruce Rasmussen’s concerns that were forwarded to your office as the third party administrator for Best Buy’s general liability policy, Sedgwick, has created a claim number ***
for the matter in question. The claim has been tendered to the appropriate parties and all further questions can be directed to the assigned claims representative from Sedgwick that responded to the customer’s claim. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus ###-###-#### Direct ###-###-#### Fax *** Ideation, Context, Maxmizer, Activator, Communication

Dear Revdex.com,Thank you for giving us the opportunity to respond to this concernBest Buy has made a final offer to the customer of 25% off his orderBest Buy feels that we have fully addressed the customers concerns. Thank you Gail D

Initial Business Response /* (1000, 10, 2015/11/19) */
Dear Mr ***,
Thank you for contacting Best Buy through the office of the Revdex.com about the problems you experienced trying to order the TV promotion you saw onlineI am Larry S with the Executive Resolution Team at Best
Buy Corporate Headquarters
I am sorry to hear about the difficulties you had trying to get this problem resolved and I understand the frustration that this situation must cause for youWe value feedback such as this, as it helps us make decisions for the future of our company
I appreciate you taking the time with me to purchase your new TV and resolve your complaint
Thank you for your patience and again, I apologize for your experience, as we value your business
Sincerely,
Larry S

Dear *** ***,
Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate HeadquartersI apologize for the
confusion surrounding the refund of the Kaspersky Software subscription
The
Default Credit Card which is the card used to make the purchase is always the card used when creating a refundWhen the last Agent created the remaining refund, the original sales order for the Computer purchased in which included the Kaspersky Software was used to create this final refundThis happened because the renewal order which was charged to the Discover card was credited a prorated amountFor this reason the Best Buy Credit Card account used to make the original purchase in became the default and was credited the remaining $At this point the entire amount of $plus $has been refunded
Regretfully, we have no mechanism to advise a credit reporting agency, I would suggest you contact Discover Card for assistance
Thank you for your patience and again, I apologize for your experience, as we do value your businessBest Buy considers this matter resolved
Sincerely,
Larry S

I am rejecting this response because:
On March I call bestbuyThey even told me why they only gave me that much when they see in the system u should of got moreThat is not my fault ya no longer sell the itemThey instructed me to talk to store manangerBut when I talk to the store I'm told to call best buy like no one wants to helpI wanted to buy the watch again or something similar for same price now I'm stuck to buy something way more expensiveIn fact ya should of paid me back in cash so I can go ahead and buy an affordable watch somewhere elseWhy was I paid back gift card and forcing me to buy from best buy again with much high watch price I can easily find a pebble watch somewhere else online or something around the priceWhere does it state I had to be refunded gift card ? I always put protection on all my stuff and this time is complicateD

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer The link the customer included is for a Google searchBest Buy is not responsible for any information Google provides in a
search resultWhen an item or items are purchased from BestBuy.com or our eBay storefront, applicable sales tax is displayed at the time of checkout Best Buy collects and remits sales tax as required by lawSales tax is calculated based on the shiping address on the orderWe are unable to refund the tax collected on this order, and consider the matter closed Regards, Kathryn S

Dear Revdex.com: Thank you for sending this on for reviewI have requested a Best Buy gift card for $77.50, which will arrive in 2-weeks via USPS and can be used at any Best Buy store or at bestbuy.com and never expiresThank you!

Initial Business Response /* (1000, 5, 2015/12/17) */
Dear Revdex.com,
The refrigerator was authorized for exchange on 12/They are going to provide a store credit for the amount of the refrigerator to purchase a different model
This matter should be resolved
Sincerely,
Dan
***
Best Buy Executive Resolution Team
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Just waiting on credit and wondering about sales tax

Dear Revdex.com, Thank you for bringing this matter to our attentionWe are sorry to hear of Mr***'s setbacks while purchasing a Surface pro tablet however Best Buy does not price match student deals through the manufacturer or offered by any other retailer. By his explanation,
it appears that one of our stores was offering a discount or a price match but we are not obligated to price match the offer mentioned by the customer as it is not a qualifying price match eventBelow is information found on our site about the Price Match Guarantee along with the link: " At the time of sale, we price match all local retail competitors (including their online prices) and we price match products shipped from and sold by these major online retailers: Amazon.com, Bhphotovideo.com, Crutchfield.com, Dell.com, HP.com, Newegg.com, and TigerDirect.comWe match BestBuy.com prices on in-store purchases and in-store prices on BestBuy.com purchasesIf we lower our price during the return and exchange period, we will match our lower price, upon requestOur Price Match Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customers. " http://www.bestbuy.com/site/clp/price-match-guarantee/pcmcat290300050002.c?id=pc...⇄ you, *** ** *** ***

Dear Revdex.com,Thank you for sending this for reviewI have touched based with the customer *** *** and thanked her for her feedbackBest Buy does provide refund in the same form of payment and the only time we would be providing a cash refund is if its paid in cashIf paid with debit/credit
card it will be refunded back onto the card if the card is not present the customer has the option for store credit if they want to proceed with the return.Thank you,Best Buy

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your office on 11/27/The customer has been able to locate their certificate and we have updated their profile to reflect a purchase properlyNevertheless, please forward any additional concerns to our
office and we will respond accordingly SincerelyBest Buy

Dear Revdex.com, Thank you for bringing the customer’s Best Buy order concerns to our attention. On 11/we listed an incorrect price for the *** CineMate Home Theater Speaker System, SKU # of $150. This was a pricing error and per our websites terms and conditions, we will
not be able to honor that price or any orders placed at that price. Please see the section entitled Information on Our Site under the Conditions of Use for BestBuy.com found here for additonal clarification.Sincerely, Dean ***Executive Resolution Specialist###-###-####

Dear Revdex.com, Thank you for forwarding Ms***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customer. Unfortunately, the promotion was only valid in store and was contingent upon the trade in of the iPhone before activationMs
*** purchased and activated her phone online, so she does not qualify for the $gift card We will not be issuing a gift card for this matter and consider this fully addressed.Sincerely,Kelsey F.Executive R