Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for bringing this matter to our attentionBest Buy is not responsible for issues caused to order by the customer's credit card accountIf a customer's credit card cannot be authorized on a Best Buy order, the order will cancelWe have verified that the second order was
cancelled upon customer's request, after the authorization was approved, and therefore the order cannot be scheduled as requestedWe apologize if this scenario inconvenienced the customer in any way.We would advise that the customer verify their account status with their bank and place a new order for the items in questionBest Buy would be happy to assist in scheduling the next order to best accommodate the customer's preference.Best Buy has addressed this matter and considers this case closed.Thanks,

Dear Revdex.com,Please inform the customer the refunds are refunded to the original form of payment.Thank you

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am very sorry that you were unable to make
the purchase of the *** Note as the product was sold out on line. Pursuant our telephone conversation today 10/20/it is agreed that Best buy will provide a discount as we discussed when the phone you have chosen SKU becomes available or another phone at the same discount and you have agreed to this resolution Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response is a step towards the resolutionAs of today, 4/12/16, there is no date set for the repair

Dear Mr *** Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I am sorry to hear that about the issues you are having with your Galaxy Sunlocked phone and apologize
for the inconvenience and frustration this may have caused you. The Overview on our Website clearly points out the details of the status and warranty of the unlocked phone you purchased. The Samsung Galaxy SKU 1758381, is still currently available and is listed on the WebsitePlease review the Product Overview copied directly from the Website below: Samsung Galaxy SUnlocked Cell Phone: This cell phone offers a stylish design and fast processing power for multitaskingIt complements your active lifestyle, letting you monitor your heart rate with the touch of a finger, map out your run and achieve your nutritional goalsThis device is not warrantied through the manufacturerThis device has a limited year warranty provided by CCR WarrantyTo obtain technical or warranty assistance, please contact CCR Warranty at 866-579-This device may have been previously locked to a carrier and unlocked with approval from that carrierThere may be carrier logos on the device and/or logos in the device's software The phones have not been misrepresented as the Product Overview clearly outlines the condition and warrantyPlease contact CCR Warranty at 866-579-if you wish to have the phone repaired. I am sorry but, under these circumstances Best Buy will not provide a refund or a replacement phone Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved Sincerely, Larry S

Dear Revdex.com, Thank you for brining this matter to our attentionFirst of all, we are very sorry to hear of the setbacks endured by Ms*** when dealing with this matterUpon reviewing, we see that we had not processed a return for the returned TV Please know that we have
processed this today and the customer should receive a $refund to the original form of paymentThis is $to a gift card ending in 0510 and $to the MasterCard used Thank you

I am rejecting this response because:At the time of the snow storm was my only chance to get to the store During the time after I was not in townWhich is what is causing this issueUpon my rearrival is when I promptly came to this store which is what started this whole issue. Thanks, ***

Dear Revdex.com, Thank you for bringing this matter to our attentionCan you please have *** *** provide the receipt or invoice in which he was charged for the appointment? It would greatly assist us in working towards resolving this. Sincerely, Dan S.Best Buy

Dear Revdex.com, Thank you for making best Buy aware of the complaint filed by Mr***.After reviewing your complaint, leadership locally reached out to Mr*** about hias repairAt this time, he was provided with the option to have his computer sent back unrepaired, or, to leave it in
repair and to have his harddrive sent backMr*** opted for the latter. Best Buy does not to provide guaranteed completion dates when processing a computer repairDuring the course of any repair there may be times when it is discovered that additional parts or processes must be completed in order to repair a unit fully, as happened in this instanceInformation regarding data back up was provided to the customer at the time of his initial check in, at which point the customer declined data back up.We apologize if Geek Squad staff locally did not communicate this information, or miscommunicated any of this information to Mr***Currently, Mr***'s repair is within Best Buy's acceptable timeframe for repairAs such, Best Buy is unable to provide Mr*** with free or discounted services. Thank you again for making best Buy aware of Mr***'s concernsPlease let me know if you have any questions.Best,Cassie E Exec Res Sr

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attention. Correspondence regarding the matter has been brought to our Executive Resolution Team for proper review. After review of the customer request we have escalated the issue to the proper team for a
resolution. The case manager replied saying they just got off the phone with the customer and the customer stated that everything was resolved on 12/26/ Best Regards, Bethany H

Dear Revdex.com, Thank you for forwarding Ms***'s concerns to our attentionWe apologize for any inconvenience this may have caused We have forwarded the customer's concerns to our customer care team over appliance delivery and installs, and they will be following up directly with the
customer for resolution We will follow up with any new information we receive as well. Sincerely,Kelsey FBest Buy, Executive Resolution Team

Dear Revdex.com,Thank you for bringing this matter to our attention. After receiving the complaint, we contacted the customer directly via phone. After discussing the matter, a resolution was agreed upon. We have also provided our contact information if further support is needed regarding
this matter.Thank you,David M

Dear Revdex.com, Thank you for bringing this to our attentionWe are very sorry that Mr*** has encountered a problem with his DJI drone As this is outside of our 15-day return policy and Mr*** no longer has the product in his possession, we recommend that he continue to work
with DJI to file a warranty claim. Sincerely, Dan S.Best Buy

Dear Revdex.com,After reviewing the fulfillment receipt, the product was returned according to our Standard Operating Procedures for product recalls.As a one time exception, Best Buy is offering to refund the full cost of the warranty ($***) in the form of a gift cardThis will arrive in the mail with
2-weeks to the address provided in the Revdex.com complaint.Best Buy would like to apologize for the frustrations and inconvenience that this situation may have caused.Kind regards,Ash E

Dear Revdex.com,Thank you for bringing the customer's delivery concerns to our attentionWe have contacted the customer and apologized for his Apple Airpod delivery experienceDue to the delivery concern, a $*** gift card was requested for customer satisfactionSincerely,Dean ***Executive
Resolution Specialist###-###-####

Hello,We have attempted to reach the customer via email on 12/14/as well via telephone on 12/12/and 12/15/Customer has not respondedThe customer has already received a full refund for the items orderedBest Buy will consider this matter resolved, but will address if the customer
makes contact in the future. Thank you,Anthony W

I am rejecting this response because:
I brought this the information of inaccuracy to the attention of Best Buy on Tuesday January 3rdas of today, the information is still incorrect. I feel that they are not well aware of the error on their side and even through they say they cannot warrant the information as accurate, when someone brings information to their attention, they should react to it. here is the link to the item in question, if you expaned the "Specs" session, and review the Feature, it said SSD still for Hard Drive Type, and that is incorrect:http://www.bestbuy.com/site/seagate-2tb-internal-sata-hard-drive-for-l...⇄ far as my case goes, I feel like I was tricked into a good deal (able to get an 2tb SSD for $109.99)There is no disclaimer on their product page that says "this information may be incorrect" it only claims "Product images, including color, may differ from actual product appearance". Sure I can return the item, but I still feel I was mislead on the purchase

Dear Revdex.com, Thank you for bringing Cindy Baumann's concern to our attentionWe have been in contact with the customer and confirmed a successful deliveryThe customer has also received a gesture from Best Buy. Best Buy considers this concern resolved. Thank you,Best Buy

Dear Revdex.com, When more than one item is purchased on an order and the items are shipped separately, the credit card will reauthorize for the amount minus what was shipped to make sure the customer has enough funds to cover the cost of the purchaseIn some cases, if the amount exceeds their credit limit and the prior authorizations did not fall off yet, the order will cancel since the necessary funds are not availableWe understand that this is not the fault of Mr***, but the way our system works. We are glad Mr*** was able to obtain the television he wanted and we appreciate his feedbackWe are truly sorry that this situation did not meet expectations Thank you

Dear *** ***,Thank you for bringing your issue regarding a return to our attentionWe apologize for any inconvenience this situation may have caused youThe refund has now been processed and the funds will be returned to your original purchase methodThe receipt has been emailed to you for your
recordsThank you for your patience and your patronagePlease reach out to us with any further issuesBest Buy considers this matter concluded.Sincerely,Alex S