Best Buy Stores, LP - US Headquarters

Dear Revdex.com.  Thank you for brining this matter to our attention. First of all we are very sorry to hear of the setbacks endured by the customer when dealing with this.  Please know that we have processed a refund for $175.83. This should go back to the original form of payment within the...

next few business days.  Thank you.

Dear Revdex.com,I am currently emailing back and fourth with the customer on resolution. I have offered to reimburse the difference on the pedestal as well as the warranty added to the pedestal since the warranty cannot be added to washer since its outside of the return and exchange time frame.Thank you,Karla

Fri 2/24/2017 12:33 PM To: [redacted].[redacted]@outlook.com Sent Items Hello [redacted],    Thank you for speaking with me today.  So that I can research your concerns further and respond accordingly to this matter can you please forward me the Customer Service PIN number from your...

original purchase receipt and any service order numbers you may have.  Once I have this information I will be following up with you within a few business days.    Sincerely,      Terrance [redacted] Senior Executive Resolution Specialist  Best Buy Corporate Campus  ###-###-####Direct  ###-###-####Fax  [redacted]  Ideation, Context, Maxmizer, Activator, Communication

I am rejecting this response because: Case has been re-opened for failure to honor settlement offered.
Hello this is an old case that needs to be re-opened. Best buy sent me a $100 gift card to close out my case. All though when I went to spend it, there was no balance on the card. At first...

they told me it was a sales audit that messed it up in may 2016. Now a week later they are saying it was spent in may 2016, I have contacted the store directly two times this week and last. I have called their 1 888 number 3 times now. No one can help. The associate in the vestal store scratched the pin off in store end of August 2016. It could not have been spent in may. How can I reopen this case

Revdex.com:
though I am still waiting for the process of refunds and mailings, Best Buy has replied with a resolution.  Considering the fact that they replied to the comment with me as "she" makes me further question their ability to communicate effectively and with any concern for their customers  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Dear [redacted], Thank you for contacting Best Buy through the office of the Revdex.com. I am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters.  I apologize for the inconvenience and frustration you experienced with the Geek Squad concerning the...

misunderstanding about the warranty I am pleased to hear that the Best Buy store where you originally purchased the laptop, reached out to you on Saturday April, 30 2016 and provided you with a store credit for the purchase price of the computer with the understanding that this is a onetime exception. Thank you for your patience and again, I apologize for your experience, as we do value your business.   Best Buy considers this matter resolved. Sincerely, Larry S

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention.  At this time we have to work directly with our Loyalty Rewards team to get this issue resolved.  We have sent the customer a point of contact during this time while we work on getting the request resolved....

Best Regards, Amanda

Dear [redacted],   Thank you for contacting Best Buy through the office of the Revdex.com. I am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters.  I apologize for the confusion over the Phone Gift Card Promo and for any inconvenience and...

frustration this may have caused you.   Unfortunately, the promotion in question was not available at the time of purchase.  This was a Black Friday promotion and was only available on that date. Best Buy’s published policy excludes the dates from Thanksgiving 11/24 through Cyber Monday 11/28 for any price matching. Therefore Best Buy declines this request.    Thank you for your patience and again, I apologize for your experience, as we do value your business.   Best Buy considers this matter resolved.   Sincerely,   Larry S

Dear Revdex.com:   Best Buy feels that we have fully addressed Mr. [redacted]’s concerns that were forwarded to your office in our previous response and we maintain our position. If the customer would like a different product installed in the vehicle, he would need to pay for the installation charges. Any subscription service charges for remote starters are dictated by the company/manufacturer of the product, and not Best Buy.   If the customer would like to return the product, he should contact a Best Buy store within the return and exchange period to schedule an uninstallation appointment, and mention that he would like to return the product and is still within the return period. For most items purchased between 10/30/16 and 12/31/16, the return period goes through 1/15/17.   Regards, Kathryn

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do, however, feel that the business practices of business in question still leave plenty to be desired, particularly in the situations where business associates make errors that lead to the dispute filing. In situations such as this one, a response of "following standard practice" is not appropriate, but at this juncture it has become irrelevant as I have spent hours on trying to rectify this issue. I can say with certainty that I will avoid this business in the future at all costs.

Dear Revdex.com,  Thank you for bringing this matter to the attention of Best Buy. Correspondence regarding this matter has been received and addressed to myself for further review. After reviewing our payment history, an unexpected error did occur and Best Buy has issued a refund in the...

requested amount. Our customer has been informed of this error and is expecting to see a refund if one has not already been received.  While Best Buy considers this case closed, any new information regarding this matter will be attended to with proper response. Thank you for your assistance in resolving this matter.Best regards,Shane M.Executive Resolution SpecialistBest Buy Corp. INC.

Dear Revdex.com,  Thank you for brining this matter to our attention. First of all we are very sorry to hear of the setbacks endured by the customer when dealing with this.  Upon reviewing, we have verified that a $20 gift is being sent to the customer as promised. This she should receive within...

the next 2 to 3 weeks. As for the laptop refund, this was also processed today and she should be refunded within the next few business days.  Best Buy feels that we have fully addressed nevertheless, please forward any additional concerns to our office and we will respond accordingly.Thank you.

Dear Revdex.com,  Thank you for bringing this matter to our attention. First of all, we are very sorry to hear of the setbacks endured by the customer when dealing with the TV with us in 2014.  Upon review, we see that Mr. [redacted] has been working with the manufacturer to have the TV replaced....

Unfortunately Best Buy is unable to intervene or replace the TV from our end since the manufacturer is replacing it under their warranty.  Thank you.

Revdex.com,  Thank you for bringing this to our attention. In good faith, our store has reached out to the customer, and is refunding him $26.99 for customer satisfaction. Thank you.   Regards, Sarah L.

Initial Business Response /* (1000, 12, 2015/11/23) */
Dear Revdex.com,
Thank you for bringing this matter to our attention. We were working directly with the customer to resolve this issue.
We located and attempted to send a copy of the game to a local store for the customer, but the client...

expressed that this process was taking too long.
We apologize for this inconvenience and have invited the client back into the store for a better experience by offering a customer service gesture.
We are sorry that the desired resolution was not fulfilled, but the customer has accepted the offer and we consider this case resolved.
Thank you,

Thank you for sending this for review. I have looked into the customers previous interactions and see that the reason for the orders being cancelled and the customer is being told that unfortunately there is nothing we can do is because we were experiencing some issues with activation's for that...

specific carrier. It does seem like this issue has been resolved and the customer is welcome to place a new order.Thank you,Karla [redacted]

Dear Revdex.com - We have escalated  the customer's concerns to our Delivery Appliance Customer Care team for handling.  A case manager should be in touch with the customer within the next 48 hours.Regards, Amy C.

Dear [redacted]:  Thank you for contacting the Revdex.com about your return concern.  I'm Dean with the Best Buy Executive Resolution Team, and your concern was forwarded to me for review.  [redacted], I appreciate your return concerns, and will be happy to look into...

your request.  If possible, can you reply to this email with purchase receipt or order information?  If purchased at one of our stores, the four-part purchase transaction information would be towards the top of your receipt, beginning with the store #, followed by register #, transaction # and date.  If your products were purchased via Best Buy online store, the order number would begin with ‘BBY01-‘.     Thank you again for bringing your concerns to our attention.  I look forward to assisting in this matter. Sincerely,  Dean [redacted]Senior Executive Resolution Specialist###-###-####dean.[redacted]@bestbuy

Dear Revdex.com,   Our records indicate that Mr. [redacted] was working with our Social Media team and informed them he purchased a television elsewhere and would just like the money refunded. The agent notated that the refund had been processed when the case was closed on 12/13/16. Please have Mr. [redacted]...

let us know if he did not receive the refund.     Thank you,   Dan S. Best Buy   Thank you!   Dan [redacted]

Dear Revdex.com,
Unfortunately, we are unable to add Geek Squad Protection to the phone at this point. I can follow up with store leadership regarding the misinformation that was provided to make sure a situation like this does not happen again.
When a new phone is provided the Geek Squad Protection...

plan is fulfilled so if a customer wants protection they need to purchase a new plan for the new phone.
If Mr. [redacted] is having issues with his phone we can look into some options for him. However, we will be unable to add the plan to the phone. 
Thank you,
Dan  S.
Best Buy Executive Resolution Team