Best Buy Stores, LP - US Headquarters

Dear Revdex.com, We have been in touch with the customer and confirmed they now have their products ordered. We have also verified that the gift cards sent to the customer will be sent to the correct address. At this time, Best Buy considers this matter resolved.  Sincerely,Kelsey F.Best Buy

Dear Revdex.com,Thank you for contacting us regarding this matter.  After reviewing the internal information in our system, Best Buy has verified the appointment that was scheduled on 6/7/16 and took place on 6/10/16.  After the appointment was completed, the customer contacted Best buy for...

additional service.  Best Buy has attempted to schedule a return visit to get the issues the client is facing addressed.  Voice mail messages have been left for the customer.  As soon as we hear back from the customer, the appointment will be rescheduled.  Thank you,David M.

Dear [redacted],   Thank you for contacting Best Buy through the office of the Revdex.com. I am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters.  I am very sorry to hear about your experience with the return of the iPad and the additional fees that...

you were charged. I sincerely apologize on behalf of Best Buy for the inconvenience and frustration the matter may have caused you.   I am pleased that our General Manager at our Best Buy Store [redacted] has contacted you and has made arrangements for you to come in on Saturday 3/25/2017 and provide you with a refund for the fees.  Should you have any questions, please feel free to contact me directly at the number I have provided you.   Thank you for your patience and again, I apologize for your experience, as we do value your business.   Best Buy considers this matter resolved.   Sincerely,   Larry S

Hello Revdex.com,   Best Buy feels that we have fully addressed Mr. [redacted]’s concerns in the previous correspondence forwarded to your office on 09/06/16. Nevertheless, please forward any additional concerns to our office and we will respond accordingly.    Respectfully,     Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

November 10, 2016 To Whom It May Concern: Best Buy has retained the services of a third party administrator for Best Buy’s general liability policy, Sedgwick, to address any customer-related damage claims.  They have reviewed the claim, and have made a decision based on the validity of the...

claim and the information provided.  We are sorry if the customer is dissatisfied with the resolution they have provided; however, we must adhere to their decision and cannot mediate this matter.  All further questions can be directed to the assigned claims representative from Sedgwick that responded to the claim. Nevertheless, please forward any additional concerns to our office and we will respond accordingly.    Sincerely,     Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing Mr. [redacted]'s concerns to our attention. We apologize for any inconvenience this may have caused. The customer is currently within his return/exchange period, and our records indicate he has requested a return label from our support teams. If the customer...

would like to return the item sooner, he could bring it to his closest Best Buy store.  Best Buy considers this matter fully addressed.  Sincerely,Kelsey F.

Revdex.com,Thank you for bringing this to our attention. Please know that the store has personally reached out both via email and phone to the customer, and offered to return the stand for a full refund to the customer's card. Thank you for allowing us the opportunity to address our customer's concern....

 Regards, Sarah L.

Initial Business Response /* (1000, 11, 2015/07/27) */
Dear Revdex.com,
As this is a property damage claim, I have notified our insurance providers, Gallagher Bassett, who will be handling this going forward.
The adjuster assigned to the claim is named Andrew Johnson. He will be in contact with Mr....

[redacted] shortly and will provide his direct contact information.
Andrew will be reaching out to the delivery team directly to help resolve this claim.
Thank you,
Dan [redacted]
Best Buy Executive Resolution Team

I am rejecting this response because:
1) I DID NOT PICK UP THE PHONE BECAUSE THAT WILL PUT ME ON CONTRACT WITHOUT KNOWING WHAT ARE THE PRICE I WOULD BE PAYING.I AM CERTAIN NO ONE IN THEIR RIGHT MIND WOULD DO THAT.2) I MADE 3 CONTACT WITH BEST BUY 2 OPERATOR 1 SUPERVISOR, THEY ALL VERIFY THAT IS THE ADVERTISE PRICE, BUT COULD NOT NO MODIFY THE CONTRACT PRICE,THAT IS EXACTLY HOW IT GOT TO THE HEAD QUARTER , AND I HAD MORE THAN THE PICTURE TO PROOF THAT.3) I AM A ATT CUSTOMER FOR OVER 10 YEARS, THIS IS JUST A SIMPLE UPGRADE MY ACCOUNT BALANCE IS POSITIVE +$7004) I WILL ONLY ACCEPT THE OFFER OF $360 FOR EACH OF THE CELL PHONE DIFFERENT TOWARD ANOTHER CELL PHONE AT BEST BUY

Dear Revdex.com, Thank you for providing additional information about this matter.  Best Buy employees cannot verbally alter the terms and conditions of a Geek Squad Protection. Again, Best Buy has reviewed the purchase of the air conditioner and Geek Squad Protection (GSP) plan.  The GSP does run concurrently with the manufacturer’s warranty in the first year and may cover issues the manufacturer’s warranty does not.  On the purchase receipt, the expiration date of the GSP is clearly documented as 5/9/2016.  Best Buy considers the matter closed. Thank you, David M.

Dear Revdex.com, Thank you for forwarding Mr. [redacted]'s concerns to our attention. We apologize for any inconvenience this may have caused the customer.  While we do see the customer has a Geek Squad Tech Support plan, this is not the type of warranty that utilizes an "No-Lemon" policy as it is not...

a plan that covers hardware defects of the computer. The customer does have a Geek Squad Protection plan, which is the plan that would cover an exchange, but the computer has not sustained enough qualifying repairs to warrant an exchange. Qualifying repairs consist of internal hardware failure that is not the result of accidental handling. This computer has had two qualifying repairs so far and would need another. At this time, we will not be providing an exchange on the computer and encourage the customer to utilize the repair option under the GSP.  Sincerely,Kelsey F.

Dear Revdex.com,   Thank you for bringing Mr. [redacted]’s concerns to our attention. We apologize for any frustration or inconvenience this may have caused the customer.   Since no parts were replaced in the refrigerator, the customer would not qualify for food loss reimbursement under the...

Geek Squad Protection (GSP) plan. The terms and conditions of the GSP plans can be found at www.geeksquad.com/protection-plans/terms-and-conditions/aspx. Best Buy considers the matter closed.   Regards, Kathryn S.

September 26, 2017
 

To Whom It May Concern:
 
Best Buy feels that we have fully addressed Mr. [redacted]’s concerns in the previous correspondence sent to him dated September 21st, 2017 and our position remains unchanged. Nevertheless, please forward any additional...

concerns to our office and we will respond accordingly.
 
Sincerely,
 


Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus
 
Enclosure:

[redacted]-BBY
[redacted]
Private
Re: Gift Card Issue
Hello [redacted],

I hope you are doing well! I wanted to let you know you should now be seeing your gift cards refunded.

As for providing you with SKU 5541300 instead for the same price, I understand this may have been promised based on the 2-year contract price. However, we would not be able to override the 2-year contract as the agent seemed to have imagined. However, SKU 5662204 is a refurbished, rose gold, wi-fi only unit, much like the original unit you had selected. If you wish, I would be delighted to look into matching the price on this unit for you.

Sincerely,
[redacted] | Social Media Specialist | Best Buy Corporate
0 sec ago Response dated 9/21/2017

February 22, 2018     To Whom It May Concern:   Best Buy is in the process of addressing Mr. [redacted]’s concerns that were forwarded to your office as the services in question are be performed today and our service escalation team will be following up with him upon completion Friday...

February 23rd.  Nevertheless, please forward any additional concerns to our office and we will respond accordingly.    Sincerely,       Terrance [redacted] Sr. Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention.  Correspondence has been brought to the Executive Resolution Team for proper review.  Best Buy would like to apologize for the inconveniences and frustrations this may have caused.  After review of the...

customer’s order(s) in the past, we reached out to our Fraud Risk team and they have resolved the issue from our corporate offices. Best Regards, Amanda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.My complaint was assigned ID [redacted].  I contacted you and the store again and they have agreed to the $100...

adjustment. This claim can be stopped, I appreciate the quick response. Thanks! [redacted]

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case been addressed to our Executive Resolution team for proper review.At this time, I am currently working with our customer in creating a resolution outside of this communication. Best...

regards, Shane M.Executive Resolution SpecialistBest Buy Co. INC.

I am rejecting this response because:
lets wait till tomorrow and see if it actually shows up.

Hello,We have spoken to [redacted] via telephone and the customer stated he received documents from the insurance company via mail this morning and he has to supply pictures of damage and send back documents.[redacted] stated he attempted to cancel his Revdex.com complaint this morning, but did not reach anyone...

directly and he left a message for the Revdex.com representative. [redacted] is satified with the progress being made on this matter, and Best Buy considers this matter resolved. Thank you,Anthony W.

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our Executive Resolution Team for proper review. After reviewing the information provided, Best Buy is unable to provide a return or refund for the fridge as we...

are well beyond our allowed return policy. While we do sincerely apologize for any inconvenience experienced, the terms of Bestbuy.com state: “By using any Best Buy Property and its related services, products, and software, you agree to be bound by these terms ("Conditions of Use"). You also accept the Conditions of Use when you create an account, make a purchase as a guest, or log in to any Best Buy Property. Additional or separate terms may apply to your interactions with other Best Buy websites, Best Buy or Geek Squad® locations, and to your use of individual services or features available on a Best Buy Property, such as reviews. To the extent that the provisions of any additional terms conflict with these Conditions of Use, the provisions of the additional terms will govern Information on Our Site We try to be as accurate as possible. However, we do not warrant that product descriptions or other Best Buy Property content is accurate, complete, reliable, current, or error-free. Prices and promotions are subject to change, and may vary from those offered in our stores. We cannot confirm the availability or price of an item until you place your order. Despite our best efforts, rarely an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced. For any of these reasons, we may cancel your order or we may contact you for instructions on the order.” As informed to our customer in the previous case mentioned, information regarding model specifications are provided by the manufacturer to Best Buy. Beyond our allowed return time period, we recommend our customer continue to work with [redacted] if their product is not matching their provided specifications. Again, we offer our apologies for any inconvenience this may cause.  Best regards, Shane M. Executive Resolution Specialist Best Buy Co. INC.