Best Buy Stores, LP - US Headquarters

Dear Revdex.com,
We cannot determine what was said during the time of sale. While our sales team are there to offer suggestions on insights on products, it is at our consumers discretion to purchase the merchandise.
The store has offered a viable work around for this issue by recommending the use of...

the Amazon Stick.
Kind regards,
Ash E

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Best Buy did refund my order that was lost by UPS. While the lost package was not Best Buy's fault (UPS lost my package). The time it took foe Best Buy to issue me the refund and the misinformation provided to me by several Best Buy customer service reps was unacceptable. What was not provided in Best Buy's response was that the refund was issued only after I got my credit card company involved. It should never have to come to that. I hope Best Buy will take note of this and try to prevent such issues from happening again.

I am rejecting this response because:
  Thank you for forwarding Best Buys response.  Unfortunately I do not find receiving a gift card for purchases at their stores acceptable. Their on-line advertisement clearly advertises a carrying case is included as part of the purchase.  The following is a link to their current advertisement on their website which shows at the bottom left hand potion of the add that a carrying case is included; here is the link http://www.bestbuy.com/site/omron-10-series-connected-advanced-accuracy-upper-ar...⇄ It still advertises it as such even today!   I have also attached a copy of their advertisement.  Best Buy apparently did not even have the common sense to check out their add even after receiving my complaint.   In summary I feel that they still owe me a carrying case.   Sincerely,   [redacted]

Dear Revdex.com,Thank you for bringing [redacted]'s concern to our attention.Unfortunately once our service plans have expired we are unable to renew them. The plan on Ms. [redacted]'s Galaxy Tab expired on 12/12/17 which would make it nonrenewable at this time. If there is anything further we can...

assist with please let us know.Thank you,Best Buy

Initial Business Response /* (1000, 5, 2016/02/22) */
February 22, 2016
To Whom It May Concern:
Best Buy is unable to respond appropriately to Mr. [redacted] concerns without further information regarding the matter. We would need the customer service PIN number from the original store...

receipt or order number and the location where he was denied the return/exchange. Nevertheless, please forward any additional concerns to our office and we will respond accordingly.
Sincerely,
Terrance [redacted]
Senior Executive Resolution Specialist
Best Buy Corporate Campus

Dear Revdex.com (Revdex.com):   Thank you for bringing [redacted]’s concern regarding the auto renewal fees on the Webroot software to our attention.   Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their...

expectations. When customers sign the point of purchase box to verify signature, the customers agree to the terms and conditions (T&C) and renewal option of the Webroot subscription protection. The T&C’s would be sent to customers via email address they provided or email address tied to the My BBY membership account when signing the point of purchase box in acknowledging the purchase of the Webroot. The sale would not process or go forward without customers’ signature in the point of purchase box.   After receiving your BB complaint, we were unable to find a charge on the original purchase receipt for the Webroot subscription as our records show you were billed on renewal fees of $52.10 3-separate times on 07/07/2014, 07/03/2015 & 07/03/2016. We have verified per your Revdex.com complaint you were refunded for the renewal fee in 2017 on 07/08/2017.      As a customer service gesture, we will make a 1-time exception to our policy and provide three refunds of $52.10 back to the original form of payment for a total of $156.30. This is in addition to the refund already received of $52.10 detailed in the complaint in which our call center rep provided to [redacted] on 07/08/2017.        Thank you again for making Best Buy aware of this situation.   Sincerely,   Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

August 3, 2016     To Whom It May Concern:   Best Buy feels that we have fully addressed the concerns that were forwarded to your office by [redacted] as one of our corporate team members is assisting the customer with regarding to the ordering system issues in question.  We...

are currently working towards a resolution with the customer.  Nevertheless, please forward any additional concerns to our office and we will respond accordingly.    Sincerely,     Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

I am rejecting this response because:  The reimbursement offer from Best Buy does not cover the actual cost of replacing the "ice room" as the [redacted] technician referred to it.  I've already paid $99 just to have someone come out and assess the problem.  The following day, I received a call from the technician in which he said it would cost over $700 to replace it.   If Best Buy's "Geek Squad" can replace it, at company (Best Buy or Geek Squad) expense, and soon, AND reimburse me the $99, then I will be willing to settle THIS complaint, and hope the washer/dryer doesn't break before my warranty was scheduled to end.  Otherwise, I will expect Best Buy to cover the repair.  Thank you.  [redacted])

Dear Revdex.com, Without a Receipt or any kind of order information it is not possible to create refund.  If the Customer will provide the information requested we will be happy to refund the $50 Thank youLarry S

Dear Revdex.com, Best Buy feels that we have fully addressed the Customers concerns that were forwarded to your office. I explained our Terms and Conditions of Service and a Customer Service Gesture was offered to and accepted by the CX. . Please forward any additional questions or...

concerns to our office and we will respond accordingly. Warmest Regards, Best Buy

Dear [redacted], Thank you for contacting Best Buy through the office of the Revdex.com. I am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters.  I am very sorry to hear about the problems you have experienced with the Sony camera and I apologize for the...

inconvenience and frustration the matter has caused you.   Pursuant our telephone conversation Best Buy will be happy to make an exception to the return policy and exchange the camera.As I mentioned the camera you purchased is not currently available and you have agreed to go into your local Best Buy and select a similar model and we will make arrangements to make the exchange.  Thank you for your patience and again, I apologize for your experience, as we do value your business.   Best Buy considers this matter resolved.   Sincerely,   Larry S

Dear Revdex.com,Thank you for bringing this matter to our attention. We have verified that the customer has worked with our coprprate offices and an exception exchange was allowed by the store for the camera in question. Please know that this was a one-time exception and Best Buy considers this case...

closed.Thanks,

Dear Revdex.com,Thank you for bringing the consumer's concerns to our attention. Best Buy has forwarded the information on to the team that handles claims and they have responded that the situation has been resolved. Please contact us with further questions. Best Buy considers this matter concluded. Thank...

you for your time. Sincerely,Alex S.

Dear Revdex.com - This complaint needs to be addressed by the Appliance Customer Care team who oversees issues involving installations and deliveries.  We have forwarded the information to them to address the situation.  They should be reaching out to the customer within the next 24-48...

hours.Regards, Amy C.

Dear Revdex.com,  Thank you for brining this matter to our attention. Upon reviewing this we have verified that the customer has contacted our customer service department who has been able to address his concerns. Per the order, he was refunded the amount in question. Thank you.

Dear Revdex.com - Our records show that a new television has been shipped to the customer and should be delivered via UPS on Wednesday, August 24th.  The customer will need to have someone present to sign for the delivery.  Regards, Amy

Dear Revdex.com, Have finally been able to reach customer,  in the process of finding a workable appointment for the Mr. [redacted]. Customer wishes to keep this complaint activeuntil final resolution is found. Thank you,Larry S

Dear Revdex.com, Thank you for forwarding Ms. [redacted]'s concerns to our attention again.  We have followed up with the store directly to ensure we are not missing anything with the customer's concerns. After the issue was brought to our attention in January of 2016, the store pulled an inventory report of the televisions and did not find any discrepancies, adjustments or issues with inventory in store. Therefore, we are not able to validate that the customer received the wrong model.  Ultimately, the customers purchased this product during our holiday return period, which means that they had an extended period to bring the issue to our attention. Unfortunately, they did not. After the store verified they did not have any inadequacies with our inventory, we denied the exchange. That answer remains the same today, and we will not be addressing this complaint any further.  Best regards,Kelsey F.Executive Resolution SpecialistBest Buy Co., Inc.

Dear Revdex.com,   Thank you for your partnership in bringing this matter to our attention.  Correspondence regarding the matter has been brought to our Executive Resolution Team for proper review. At this time, we feel that Best Buy has fully addressed the customers concerns while he was at the...

store, and was provided an exception in the form of a gift card.   Based on our Extended Holiday Return and Exchange Policy, it states; Customers can buy gifts and other items this holiday with the peace of mind of easy returns. Almost every purchase made throughout November and December can be returned through January 14, 2018. Purchases made October 29 through December 30, 2017 have an extended return period through January 14, 2018, excluding cell phones, devices that can be activated, AppleCare monthly plans, and Vivint products. All other terms and conditions of our Return & Exchange Promise apply. Unfortunately, situations that are out of our control are not our responsibility. Based on the date of the snow storm, the customer had more than a week to return the product to the store.   Respectfully, Bethany H.

July 28, 2016     To Whom It May Concern:   Best Buy feels that we have fully addressed [redacted]’s concerns in the previous correspondence forwarded to your office on July 21st, 2016 and our position remains unchanged.  Nevertheless, please forward any additional concerns to our office and we will respond accordingly.    Sincerely,     Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus