Best Buy Stores, LP - US Headquarters

I am rejecting this response because:
OK, I confirmed the refund, but I am not happy with how Best Buy treats a loyal customer.So I bought the PSN cards and they were not activated - apparently this was Best Buy's fault - and I was told (after talking with a customer service rep on the phone as well as communicating with the BB ebay rep by email) to go to a local store to get exchange. After spending my precious 1 hour at Best Buy, Allen, TX, they told me I should talk with the HQ because they were not able to resolve the issue there. And finally they just got me the refund without any apology. This has been a very frustrating customer service experience...At the bare minimum, I lost my $15 discount I got from ebay (because there was a promo when I purchased the cards), and I need compensation for this at least.

Dear Revdex.com, Thank you for giving us the opportunity to respond to this concern. Ms. [redacted]'s washing machine has been delivered. Best Buy feels they have fully addressed this concern. Thank you Gail D.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.it is unfortunate that I had to file a Revdex.com complaint to get anything taken care of. Also unfortunate that it took 5 additional weeks to resolve something that should have been so simple. However, I am pleased that steps were taken to correct the issue and that this is now resolved.

Dear Revdex.com, The Free Platinum headset was listed in error and orders were canceled because of this. We would encourage the customer to re-order the item as it is now correctly listed.  Thank you,  Dan S. Best Buy Executive Resolution Team

I am rejecting this response because:  This issue has been ongoing for weeks; however, I still have not received a satisfactory resolution.  Saying that it's being handled isn't an appropriate response.  They could be saying this indefinitely without a result.

I am rejecting this response because:I was contacted on October 2nd and it happened right after I turned for help to Revdex.com. Before that my messages,calls & E-mails were not getting any respond. I would like to keep the claim/complaint open through Revdex.com until its resolved.

Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our executive resolution team for proper review. We are very sorry to hear about the described difficulties. After reviewing the order, I can confirm that a refund was...

processed on 10/30/17 for the amount requested. Please allow 3-5 business days for the refund to be applied to your account. Best Regards, Bethany H.

I am rejecting this response because:
While I appreciate the gift card, it doesn't amount to the full value of the original price match which is what several employees claim I should have received. I'm incredibly disheartened by how this is being dealt with. A Best Buy employee provided me with untruthful information, resulting in me being put at a disadvantage in this scenario. Best Buy prides itself on expert service, yet this is the polar opposite of anything within the realm of expert service. I've been told, time and time again, that I would have qualified for a price match at the time I called on May 8th. I don't feel as if I should be at a loss because of the mistakes of your employees. When a company makes a mistake, it should be their responsibility to fix it in its entirety. Instead, Best Buy is relying on the fact that I "accepted" the only option available to me, because all of their representatives have a $[redacted] limit and nobody was authorized to approve of anything larger than this.To further my point, as stated in the original complaint, every representative I spoke to said they wish they were more equipped to deal with the situation entirely. If they had the ability to provide a gift card or refund of more than $[redacted], they would have and this entire scenario would have simply been avoided. But because the amount disputed is over their limits, they were able to provide some assistance, but not enough to resolve this issue completely.I've since been refunded an additional $30 + sales tax due to Best Buy's pricing being lowered from my original purchase. Due to this, the disputed amount is only an additional $30 (considering Best Buy is already providing me with a $[redacted] gift card), which I'm more than willing to accept as a gift card if neccessary.

Revdex.com:Oddly enough, the response to the Revdex.com is not what Best Buy corporate did for me.  Best Buy actually honored the price promised for a new unit with cellular to match the $379 price and sent me gift cards to make up for the problems.   The response to the Revdex.com is unsatisfactory, however, Best Buy made the issue right. Thanks,
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Dear Revdex.com - We have reviewed the customer's purchase and their concerns.   Best Buy partners with many manufacturers to create electronics that can only be found at our stores.  The product that the customer purchased is a co-branded television.  Smart televisions do need to...

be reset occasionally, as they function essentially like tablet or a smart phone.  This is not a defect, nor does it mean that the television needs repair.  We understand that the customer was given misinformation by a repair person, however, we will not be replacing the customer's television, as there is no defect.Regards, Amy

Dear Revdex.com (Revdex.com):   Thank you for bringing [redacted] concern regarding the delivery service to our attention.   Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations. We have in place a...

specific team for assisting customers with appliance delivery and installations. Mr. [redacted] Revdex.com complaint was forwarded onto our Geek Squad appliance team and assigned to Case Manager Agent Defender Brittany [redacted]. Agent Defender Ms. [redacted] has contacted Mr. [redacted] directly in arranging and partnering with the store on arranging a pickup of the appliances and working with Mr. [redacted] as point of contact in resolving their situation.   Additionally, Best Buy has retained the services of a third party administrator for Best Buy’s general liability policy, Sedgwick, to address any customer-related damage claims. Once information regarding a damage claim has been received by Sedgwick, a representative will make a determination regarding the validity of the claim and then proceed accordingly to address the issue.   In our investigation, Sedgewick has an open claim (#[redacted]12-0001) and contacted Mr. [redacted] in moving the damage claim forward for disposition. For any follow up questions and the status of the claim, Mr. [redacted] can contact Sedgewick directly at ###-###-####.        Thank you again for making Best Buy aware of this situation.   Sincerely,   Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com (Revdex.com):   Thank you for bringing [redacted]’s concern regarding the cancelled online order to our attention.   Ms. [redacted]’s online order was placed on Thanksgiving Day for the Sony PlayStation 4 for the Black Friday/Thanksgiving day promotion. Items were limited...

for the pricing and noted on our website and weekly advertisement.   In addition, under Conditions of Use posted on our website it states the following:   Order Confirmation Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We may impose these limits on a per-person, per-household, per-order, or any other basis. If we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to us. If we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order.   http://www.bestbuy.com/site/help-topics/conditions-of-use/pcmcat204400050067.c?i...⇄   We only offer this for clarification. Based on quantity limits we placed on the holiday items and the Conditions of Use above, we would be unable to accommodate Ms. [redacted]’s purchase request for the previous pricing.        Thank you again for making Best Buy aware of this situation.   Sincerely,   Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, The Geek Squad Protection fulfillment only covers the body of the camera. Regardless of the bundle sale, we were only going to be providing Mr. [redacted] with a camera body to replace his. In this case, we made an exception to that policy applied the bundle sale for the free grip even though it is not covered under the plan. Had he still had his grip, we would not have provided him with the bundle sale.  Thank you.

Hello; My name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters. Unfortunatley we have no record of a cancellation request in our phone records from any of the contact information you've provided with this order. Additionally, the tracking information...

provided does show that the product was delivered. Regardless, as a one time courtesy we have gone ahead and refunded your order.We apologize fro any confusion that you experinced with your order. Sincerely,Cassie E. Exec Res Sr.

I am rejecting this response because: they take an unusually long time to refund.  This is 8 business days and I habe not received the credit yet. It appears they are going to take the full 3 weeks. Sincerely, [redacted]

Dear Revdex.com,Thank you for bringing this matter to our attention to be addressed. We have reached out to the customer at the email address provided in an attempt to offer the $200.00 (plus tax) if an order is created for the laptop in question at the current retail price on www.bestbuy.com. This is a...

one time exception to honor a previous interaction and, once the order confirmation is forwarded to us and is invoiced, we will apply the refund.Thanks,

I am rejecting this response because:
The family in front of me was Hispanic and able to purchase multiple. My family is not and We were not able to. Check the security cameras. The companies response seems automated as if they really didn’t look into the event. Reviews from others online reflect similar negative experiences with the store.

Dear [redacted],   Thank you for contacting Best Buy through the office of the Revdex.com. I am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters.  I apologize for the inconvenience and frustration this matter may have caused you.   Pursuant our...

telephone conversation today July 19. I have requested a check in the amount of $119.00 be sent to you as a final resolution to this matter.  The check should arrive in 7 to 10 business days as we discussed.    Thank you for your patience and again, I apologize for your experience, as we do value your business.   Best Buy considers this matter resolved.   Sincerely,   Larry S

Dear Revdex.com, Thank you for sending this for review. Best Buy strives to deliver great experiences for our customers – and to keep our prices low.  Like many retailers, we use a third party to help prevent losses by detecting improper or excessive returns, and, except where prohibited, require...

a valid ID for all store returns. Our third-party processor may record the ID information when an item is returned or exchanged, and keep it in a secure database to help us validate future returns.Several factors are used within the proprietary algorithms to determine whether when a Warn or Deny will be issued.If we caution you or deny a return, you may request a copy of your Return Activity Report by calling ###-###-####. After receiving your Return Activity Report, if you dispute the accuracy of it, you will have directions on how to dispute the report. This is part of our overall policy on returns and exchanges, available atwww.BestBuy.com/Returns and in our stores.Thank you,Best Buy

Dear Revdex.com,   Best Buy feels that we have fully addressed CUSTOMER concerns that were forwarded to your office in our previous response and we maintain our position.      Thank you.