Best Buy Stores, LP - US Headquarters

I already sent the response and the document to Terrance's email address. It includes the statement from the [redacted]. This still is not resolving my issue. I still have the defected item in my hands and no one, nor [redacted] or Best Buy are willing to take an action on this. I don't care who does, I just want this adjusted. I made a legit purchase thru Best Buy and got unit that's not serviceable in USA and I only used it in USA. That to me is unacceptable. Again we are talking about $560. It may be small amount to you, but to me and many other it's a lot a money.

Dear Revdex.com,The customer has been refunded 175.35 as of today 1/6/2016 for lost Item on order # BBY01-[redacted].We as very sorry for the delay. It may take up to 96 hrs for the refund to appear in the customer's account depending on the Bank.Best Buy considers this matter resolved.  Thank...

you.Larry S.

I am rejecting this response because:
I bought the computer from best buy, they did nothing about the fact the computer they sold me had a junk hard drive. I don't expect a store to sell a $500 junk computer, if that's what I expected to happen then I would not have saved stuff in that computer nor should I have to spend money to retrieve the stuff on the computer considering I bought the computer brand new a few months ago. Atleast I now know how best buy treats customers that they sell junk product to and will never make the same mistake again if shopping at best buy. Now I have a junk computer that I can't fix because I don't have enough money to back up my date from the junk hardrive. Thank you Best Buy for allowing me to waste $500 to purchase a junk computer you sold me at your store. There is a  reason why so many best buy stores are closing and why there is literally thousands of customer compaints about best buy online. That reason is lack of care for your customers and horrible customer service. I sure hope it was worth losing yet another customer forever.

Dear Revdex.com,Thank you for bringing this matter to our attention. After thoroughly researching this matter, the store did not deny the customer the return due to their inability to verify the product. They denied the return due to the nature of the physical damage to the device and were willing to...

make an exception to our policy and exchange the unit. At this time, we will not be refunding the purchase, but the store's offer to exchange the device is still in place. The customer will need to work directly with the Independence MO, store to complete the exchange.  We consider this matter closed and will take no further action.  Best Regards,

Initial Business Response /* (1000, 10, 2015/09/25) */
Dear [redacted],
Thank you for contacting Best Buy through the office of the Revdex.com about order number [redacted]. My name is Tyrus [redacted] with the Executive Resolution Team at Best Buy Corporate Headquarters.
I am sorry to...

hear about this issue and I understand the frustration that this situation must cause for you. We value feedback such as this, as it helps us make decisions for the future of our company. I will be happy to refund you the 25.00 in the form of a check mailed to:
[redacted]
Smyrna, TN 37167
Is this correct? [redacted], again I apologize for your experience, as we value your business. Thank you again for making Best Buy aware of this situation. If I may be of further service you are welcome to email me at Tyrus.[redacted]@bestbuy.com
Sincerely,
Tyrus [redacted]

Dear Revdex.com (Revdex.com):   Thank you for bringing [redacted]’s concern regarding the Del laptop purchased from our online store to our attention.   Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their...

expectations. The Dell laptop computer Mr. [redacted] purchased from our website (BBY01-[redacted]) was a factory sealed package on 07/04/2017; and Best Buy denies any fix or repair on the unit before shipping.   Dell offers a 1-year manufacturer warranty for repair or replacement on their product sold in our stores or website. While we would be unable to accommodate Mr. [redacted]’s replacement request outside the 15-day return policy, we encourage Mr. [redacted] to contact Dell directly at ###-###-#### for repair or replacement under the manufacturer’s warranty they offer on their product.   In addition, Mr. [redacted] has the option of bringing the unit to a local Best Buy store as our Geek Squad can send the unit to our service center for Dell warranty coverage.    Thank you again for making Best Buy aware of this situation.   Sincerely,   Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com,Thank you for bringing this matter to our attention.  We apologize for the issues the customer encountered with the initial delivery on 9/28/16.  It was unfortunate that the delivery team arrived at a time when the customer was unable to be home due to the issue with a sick...

child.  The delivery did have to be rescheduled and was completed on October 4, 2016.  Best Buy considers the matter resolved.Thank you,David M.

Dear Revdex.com (Revdex.com):   Thank you for bringing [redacted]’s concern regarding the 25% off discount coupon to our attention.   Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations. After receiving...

Mr. [redacted]’s complaint, we contacted them directly and providing an $** Best Buy gift card as a customer service gesture. Mr. [redacted] accepted the gift card as resolution.   Thank you again for making Best Buy aware of this situation.   Sincerely,   Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

September 2, 2016     To Whom It May Concern:   Best Buy feels that we have fully addressed [redacted]’s concerns that were forwarded to your office in our last correspondence dated August 12th, 2016 and our position remains unchanged.  Nevertheless, please forward any additional concerns to our office and we will respond accordingly.    Sincerely,   Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have received payment for the estimate of the damage, and it should be repaired in the beginning of January. Thank you for your time and attention to this matter.~[redacted]

Dear Revdex.com (Revdex.com):   Thank you for bringing [redacted]’s concern regarding the iPad they wished to purchase from our online store on Memorial Day weekend.   Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet...

their expectations. After receiving Ms. [redacted]’s Revdex.com complaint, we contacted customer directly by telephone and informed them under conditions of use on our website, we reserve the right to cancel orders if stock is limited and pricing issues as well.   As a customer service gesture of goodwill, we have sent Ms. [redacted] a $[redacted] Best Buy gift card from our corporate office. Ms. [redacted] accepted the gift card as resolution.        Thank you again for making Best Buy aware of this situation.   Sincerely,   Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com,Thank you for brining the [redacted]'s experience to our attention. We do want to apologize for any inconveniences that may have arisen from this but are happy they were able to get their television replaced.We do want to note the case notes indicate Patrick did indeed schedule the original...

appointment on 3/11/17 from 8-12 as he instead, with a note of a 30 minute call ahead. As he stated, there must have been a computer glitch. In bringing this to our attention we are able to document properly and the correct teams can look into this, thank you. Regarding the $50 gift card. Patrick did request this to be created and we see it has been processed. Please allow around 10-14 business days for this from the original request. The customer should be receiving this soon. Please direct the [redacted]'s to visit our website (link below) and review the Geek Squad Protection Plan for any questions. It states, "We'll reinstall your repaired TV if we originally delivered or installed it ". This also applies to the replacement television. They were correctly informed this is not a free service that would offered for the replacement television. We are sorry for any possible confusion around that. Best Buy feels we have fully addressed the concerns at hand. Nonetheless, please forward any additional questions.http://www.bestbuy.com/site/geek-squad-protection/tv-home-theater-prot...⇄ you,Best Buy

Dear Revdex.com, Thank you for forwarding Ms. [redacted]e's concerns to our attention again.  To reiterate our previous response, the product was purchased nearly 10 months ago, and we have no way to substantiate what may or may not have been said during the time of sale. Our return and exchange period is clearly printed on the receipt and is also available online. Since the customer chose to not purchase an extended warranty through Geek Squad, she must continue to work with terms and conditions of the manufacturer as her warranty is held through them, not Best Buy. We will not be replacing the items for the customer and consider this issue closed.  Sincerely,Kelsey F.

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention.  Correspondence regarding this case has been brought to our executive resolution team for proper review.  We are very sorry to hear about the described difficulties experienced during the SNES...

release.  We have actively reached out to the customer and came to a resolution at this time.  The proper leadership was also notified of the situation.  Best Regards, Amanda H.

I am rejecting this response because: It sounds like Best buy is holding the consumer responsible for their failure to document the consumers concern regarding the malfunctioning of the speakers. Shame on Best buy for not holding their employees accountable for their lack of integrity in substantiating this consumers verbal contact with the store. The Best buy representative told me that the speaker system was not in stock and that," he was not sure when they would restock those speaker system and said that I should contact the Manufacturer because the have a manufacturers warranty in effect."  It is unacceptable for Best buy to claim no "KNOWLEDGE" of their own practices" The Manufacturer referred me back to Best Buy because according to them Best buy was within their store time frame to receive and return the speaker system to them. It was my hope that the Revdex.com would pursue the Manufacturer because of their one year manufactures warranty. The consumers only resolve was to seek help from the Revdex.com because Best buy and the Manufacturer tossing the consumer back and forth between the two companies to determine who would actually resolve this matter. The woofers work I simply want the Dancing Water Speakers replaced. Thank you for your continued assistance.

I am...

rejecting this response because: Final resolution is not yet complete. I received the attached refund notice on October 8. I was able to schedule the physical return of the dryer on October 16 (see attachement "Dryer Refund"). As of today I do not see the refund in process on my credit card. Further the previously agreed additional reimbursement of $300, for my and my tenant's costs incurred in dealing with Best Buy's inability to deliver what was order despite 3 attempts, has not been done; the brick & mortar store claimed to not be aware of this agreement. I submitted the attachments to Mr. David [redacted] today to request method & timing of the reimbursement. Please note that I voluntarily agreed to reduce the amount from the agreed upon $400, down to $300, since I was not able to convert my home to use the electric dryer.Once the full amount is received (~$871) I will consider this matter closed and accept the company's resolution of this complaint.

Dear Ms. [redacted] - We have reviewed the case that you reference and are requesting a $214.00 refund from your purchase on 11/21/2017.  We're sorry for the delay in processing this refund, however, the notes in the case created by Alan are not very clear.  The refund request can take up to 10...

business days to be completed and may take up to 3 weeks to be reflected on your credit card statement. Regards,Amy C.

Dear Revdex.com,
Thank you for bringing this matter to our attention. Our records indicate that Mr. [redacted] ordered a [redacted] dryer on 02/20/16. Unfortunately the order was cancelled due to the item no longer available in our stock. There is no estimate of when it would become available...

therefore Mr. [redacted] will need to reselect an item if would like to proceed with a purchase through Best Buy.
Thank you.

Dear Revdex.com,   Thank you for bringing Mr. [redacted]’s concerns to our attention. We apologize for any frustration or inconvenience this may have caused the customer.   We have sent a $150 gift card via email to the customer and are re-sending a $200 check. Best Buy considers the matter...

closed.   Regards, Kathryn S.

Initial Business Response /* (1000, 9, 2015/07/20) */
July 20, 2015
To Whom It May Concern:
Best Buy feels that we have fully addressed the concerns that were forwarded to your office by [redacted] as the product in question has since been exchanged. Nevertheless, please forward any...

additional concerns to our office and we will respond accordingly.
Sincerely,
[redacted]
Senior Executive Resolution Specialist
Best Buy Corporate Campus
Initial Consumer Rebuttal /* (3000, 11, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The product was replaced as I did not receive a response when I tried to call or talk to the manager - I had no other option. Furthermore, I paid for the warranty that I was promised.
Again, I am looking to have BestBuy follow through with their promises and take responsibility for their actions as well as the headache their poor customer service provided.