Best Buy Stores, LP - US Headquarters

Dear Revdex.com,Thank you for giving us the opportunity to address MS. [redacted]'s concern. Best Buy has approved a replacement phone for Ms. [redacted]. We spoke with Ms. [redacted] and she has been updated on the resolution of this case. Thank you,Gail D.

Dear Revdex.com,We have addressed the concerns that the customer sent to your office on 7/24/2017.  However, if there are any other concerns please direct them to us.Respectfully,Best Buy Exec Res Team

Dear [redacted] - Best Buy is bound to the release dates that the game publishers choose.  Therefore, the only way to guarantee that you will receive a Pre-Order title on the day it is released iis to order the game for in-store pickup.  We are unable to ship games to customers until the...

release date, hence you receiving your game on October 31st.  We're sorry for your disappointment at not receiving the game on the day it was released, however, our website makes no promise that you will receive your game, via shipping, on the date that the game is released. Regards, Amy C

Dear Revdex.com, To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolution. There have been some changes to the Customers Account. I am going to call the Customer Tomorrow.  Warmest Regards, Best Buy

Revdex.com,  Thank you for sharing the customer's feedback. As there is no new information on this matter, please know that Best Buy will be considering this matter closed. Thank you.   Regards,  Sarah L.

Dear Revdex.com - The customer will need to work with the store as corporate employees do not have any relationship or contact information with various cell phone providers.  I have forwarded the customer's concerns to the store where the customer made the purchase.  It will be up to the customer to work with management of that store to resolve this issue. Respectfully, Amy C.

Dear Revdex.com,
Thank you for contacting us regarding this matter. Best Buy has reviewed the order that was placed. Depending on the status of the order, there are instances where cancellation is not possible, which is what happened here. After reviewing the order status, we were able to see the item...

is out for delivery today by UPS. Once the device is received by the customer, it can be returned to any Best Buy location or can be shipped back to Best Buy. Information about completing the return can be found here: http://www.bestbuy.com/site/help-topics/return-exchange-policy/[redacted].c?id=[...⇄ /> Thank you,

Dear Revdex.com,Thank you for sending this for review. I have been working with the customer on getting an exception replacement or store credit refund to use towards a new phone. In these circumstances it does require some time to hear back from our partners with Geek Squad, I have received a response...

that we will move forward and issue the customer a store credit of $729.99 to use on a new phone. I have called the customer to let her know that she will be getting this store credit for a brand new phone.Thanks,Karla [redacted]

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention.  Correspondence regarding this case has been brought to our Executive Resolution Team for proper review.  We are very sorry to hear about the described difficulties experienced in an effort to obtain the...

mentioned mobile promotional gift card upon the customer purchase.  We have reviewed the order and associated receipts and confirmed that the customer did qualify for the promotion.  There was a delay in getting the customer the virtual Gift Card but we have confirmed with the proper teams the customer did receive the gift card at this time. Best Regards, Amanda

10/16/2017To whom it may concern,After working with the customer due to extenuating circumstances, we have made a one time exception to our regular policy to provide the customer with a replacement Playstation Controller at no cost to the customer.  We now consider this issue resolved in it's entirety.  Nevertheless, should further issues arise, please feel free to reach out directly for assistance.

Dear Mrs. [redacted],   Thank you for contacting Best Buy through the office of the Revdex.com. I am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters.  I am very sorry to hear about the problems you have experienced with the open box [redacted] Ideacentre...

and I apologize for the inconvenience and frustration the matter has caused you.   I am pleased that Best Buy Store #** has made an exception in this case and has exchanged the defective laptop for a new unit of the same model for you.    Thank you for your patience and again, I apologize for your experience, as we do value your business.   Best Buy considers this matter resolved.   Sincerely,   Larry S

I am rejecting this response because:
I do not understand what the message is saying. It states that it "is eligible for a refund," but the it also says I'm outside the return date and if I'm having trouble with the product to contact the manufacturer. So am I going to be able to take them back for a refund on my charge card?

Dear Mr. [redacted],   Thank you for contacting Best Buy through the office of the Revdex.com. I am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters.  I am very sorry to hear about the problems you have experienced with the Price Match and apologize...

for any inconvenience and frustration the matter has caused you.   Unfortunately, you did not qualify for the price match and you were offered and accepted a $[redacted] Best Buy Gift Card as a good will gesture on May 12, 2017.  Best Buy will not provide any further compensation in regards to this matter. Reference case # [redacted].   Thank you again, I apologize for your experience, as we do value your business.   Best Buy considers this matter resolved.   Sincerely,   Larry S

I am rejecting this response because: they totally destroyed a my computer. I am not asking for a third party payment but a refund from the company for the $200.00 premium I paid them to keep my computer up and running smoothly. This company does not know what they are doing when it comes to tech support. [redacted]

Dear Revdex.com, Thank you for making best Buy aware of this issue. After reviewing Mr. [redacted] order, we found that the product was delivered to his address on 12/27/2016.  In order to receive a refund, Mr. [redacted] must return the product. We sincerely apologize for the delay experienced by the...

customer. Thank you for your time, and please let me know if you have any questions. Kindest regards,Cassie E. Exec Res Sr

I am rejecting this response because:
This was not a price error, it was the deal of the day.  If stock was depleted that day, I should not have received a confirmation.  After confirmation, if there was no stock, I should not have received an estimated shipping date.  I should not have received a revised shipping date if my order was never to be fulfilled.  To have to wait almost a month for the cancellation is unacceptable.  If it was an immediate error, there should have been an immediate response.  If I was told it was a problem at the time of the error, that would be different.But to be told I will eventually receive an item, and making me wait such an extended period of time to receive the item, that is a poor business practice.By being told this information, as a consumer I am unable to make alternative purchases because I am planning to receive the good and the money paid for the good is accounted for.I missed out on several opportunities while this order was pending, and it is unfortunate if your response is just a finger pointing at the fine print.

Dear Revdex.com, Thank you for bringing this to our attention. The PayPal transaction records indicate that the refund for $42.98 did go through and the PayPal Transaction ID for the refund is [redacted]. After the refund is complete on our end, the funds will be applied to his...

account in accordance with how his financial institution normally processes credits. If he has not received the refund yet, we would suggest he contact PayPal and provide that Transaction ID as a reference.  Sincerely,  Dan S.Best Buy

Dear Revdex.com (Revdex.com):   Thank you for bringing [redacted] concern regarding the refund request to our attention.   Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations. The original purchase for...

the units was on 10/17/2016 and the sales receipt transaction # was – [redacted] 10/17/2016 and the amount charged to the Best Buy credit card was $2,033.94.   Mr. or Ms. [redacted] did not use a $200 Best Buy gift card in making the above purchase on 10/17/2016 as the sales transaction was charged to the Best Buy credit card account.   Mr. and Ms. [redacted] received refunds to the Best Buy credit card on the following receipt transactions and refund amounts:   1477 044 5327 10/20/16 = $734.57 washer 1477 041 6382 11/26/16 = $249.98 BBYP – Geek Squad Protection plans 1477 044 2418 01/10/17 = $13.98 Hoses 1477 044 2419 01/10/17 = $712.35 dryer and dryer accessories 1477 041 5712 11/11/16 = $291.50 = gift card refund from re-rings and lower prices in POS (when store returned items to a gift card in processing the exchange on the items) 1477 044 5327 10/20/16 = $31.56 price difference on dryer   =$2033.94 – total refunded to the Best Buy credit card account   Mr. and Ms. [redacted] have been fully refunded back to the Best Buy credit card for the amount charged and again, no Best Buy gift card was used for payment on the original purchase/sales transaction on 10/17/2016.   The Best Buy credit card account is managed by Citi Bank. Mr. [redacted] can contact Citi Bank directly at [redacted] for any questions in verifying the above credits to the Best Buy credit card account.        Thank you again for making Best Buy aware of this situation.   Sincerely,   Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.All is well and I'm happy.

October 25, 2016     To Whom It May Concern:   Best Buy feels that we have fully addressed [redacted]’s concerns that were forwarded to your office as the charge in question has been refunded and a credit of $250.02 has been completed to the credit card used.  The credit should...

be visible on the customer’s credit statement within 3 to 5 business days.  Nevertheless, please forward any additional concerns to our office and we will respond accordingly.    Sincerely,   Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus   Tell us why here...