Best Buy Stores, LP - US Headquarters

Dear Revdex.com, [redacted] received the washer and dryer for $499.99 each as he requested. This matter should be resolved.  Thank you,  Dan S.

I am rejecting this response because: I am rejecting this response because: I am unsure as to the company's response...

that Best Buy is attempting to reach me. I have been in contact with Linda [redacted] and Sheridenn [redacted] of Best Buy over the past two weeks. The damage done to my entry door to the house has been repaired by the delivery company and Sheirdenn has the new refrigerator scheduled for delivery on Monday AM. Once the delivery is successfully completed, we then can begin the complaint closing process. This will be the third attempt and I am cautiously optimistic this one will work.

Dear Revdex.com,  Thank you for your continued partnership.  This issue has been assigned to the highest level of escalation in the company.  We have issued a check as a normal refund through our process.  We issued the check and it will be 14-21 business days if not sooner for the customer to receive the check.  It is documented in our system through the Executive Resolution Team.  The customer will receive the check in the allowed time. Best Regards,

Revdex.com, Thank you for bringing this to our attention. We understand the customer's disappointment, and apologize that they do not feel this was treated in a manner that was more urgent. Please understand that the information given to our customer is correct. If he is seeking damages for an issue...

that he claims Best Buy caused, it must be handled by our claims department, Sedgwick. They will work direct with the customer and address all of his concerns in that claim. The customer can call them to initiate a claim by dialing ###-###-####. Thank you for allowing us the opportunity to respond to this matter.  Regards, Sarah L.

Dear [redacted],
Thank you for contacting Best Buy through the office of the Revdex.com. I am Larry S with the Executive Resolution Team...

at Best Buy Corporate Headquarters. I apologize for your experience with the [redacted] Computer that your daughter purchased.
It is my understanding that General Manager at the Union NJ Best Buy has reached out to you and has authorized the exchange of the [redacted] all in one and that the item will be available by the end of this week and will call you when it is available for pick up.
Thank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolved.
Sincerely,
Larry S

I am rejecting...

this response because:This has been the same kind of response I've received for over a month now.  I would like bestbuy to provide me with tracking number.  Please note through out the process, bestbuy CSR have stated you should get it with in 14 business days and now I'm getting same reply.  This is totally unacceptable for bestbuy keep sending me generic reply. I would like proof of shipment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am satisfied with the result and thank you for your assistance in bringing it to resolution.

Revdex.com, Thank you for bringing this to our attention. Please know that the store has tried to connect with the customer to reach a resolution. If the customer would like further assistance, he can reach Jasmine at ###-###-####. Thank you again for allowing us to address out customer's concern as we...

always strive for excellence.  Regards, Sarah L.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. i received two calls from Noel yesterday and feel confident that the things she said will in fact happen. They will cut me a check for my requested amount and I should receive that in about four weeks thank you for your help in resolving this situation. Sincerely, [redacted]

Dear Revdex.com,Thank you for sending this for review. I have looked over our ad for 1/21-1/27 and do not see a printer listed for $209.99. I am more than happy to assist her with purchasing a printer. I called her and left a voicemail with my direct phone number. Her case ID is [redacted].Thank you,Karla...

[redacted]

Initial Business Response /* (1000, 6, 2015/11/27) */
Dear Revdex.com,
Thank you for bringing this matter to our attention. We apologize for the delay in receiving the Electronic Gift Card due to an incorrect email address.
The email address has been fully corrected and there should be no further...

delays in service.
We have confirmed that the E-Gift Card for the full amount has been resent to the correct email address and the customer will have immediate access to the funds either online or in the store. We have confirmed that the email was received and viewed by the customer.
We now consider this case resolved.
Thank you,
Initial Consumer Rebuttal /* (3000, 8, 2015/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
According to local, regional, and national customer service, as well as Best Buy Corporate, all of which I spoke to multiple times, the E-Gift Card would not be possibly sent for 10-14 business days, delayed not by incorrect email but by required bureaucracy, and the email was most definitely entered in the system correctly.
If the E-Gift Card was "resent to the correct email address" as the business claims then my email was again misentered in the system despite assurance it was resolved, and I was again inconvenienced by the business due to negligence, having to wait for them to "resend to the correct email address".
I have received a gift card, and I have used it to purchase a new device as needed, but I am still extremely displeased by the continued unprofessionalism and dishonesty of this business.

I am rejecting this response because: the phone was purchased to be used overseas, and we didn't find out until my sister travelled and tried her new iPhone with a local SIM card. We were misguided and paid full price for an unlocked phone as per Best Buy only to fond out that the phone is locked T mobile we are still unable to use the phone so we paid 650$ + tax for a phone that's never gonna work

Dear Revdex.com, Thank for forwarding Ms. [redacted]'s concerns to our attention. We apologize for any inconvenience this may have caused. In looking at the customers account, we see the points have been added successfully. The customer opted to bank her points when she enrolled, so she will need to...

log on to her My Best Buy account and issue out her certificates from there. If the customer has further questions on this, we recommend she contacts us at 1-888-BestBuy.  Best Buy considers this matter fully addressed. Sincerely, Kelsey F.

Revdex.com,  Thank you for bringing this to our attention. Please know that we are deeply sorry if the installation had issues. Our team personally reached out the customer to talk over the matter, and they placed new stainless steel hoses on the unit as well. A damage claim has been submitted with...

our claims department who will be fully investigating the water leak. In addition, a $150 check was issued to the customer for the experience as a customer satisfaction gesture.  Thank you again for allowing us to address these concerns.   Regards, Sarah L.

Initial Business Response /* (1000, 5, 2016/01/12) */
Dear Revdex.com,
Thank you for contacting us regarding this matter. The customer purchased an iPhone 6 Plus 64GB phone from Best Buy on 12/28/14. The charge the customer received under the Apple Care agreement of $380.89 was processed, because the...

issues could not be replicated. The $380.89 is a charge that Apple Inc. imposed and Best Buy processed. During the purchase, the customer also purchased Geek Squad Protection plans billed monthly for each phone. Per the terms and conditions of the Geek Squad Protection plan in addition to the monthly Geek Squad Protection fee, there is a deductible for service to the phone. The terms and conditions can be found here: http://www.bestbuy.com/site/Geek-Squad-Protection/null/[redacted].c?id=[redacted...⇄ /> The Best Buy service fee totals $213.99. The customer will receive a refund of $166.90 as it is the difference in the fee for Apple Care $380.89 and the Best Buy service fee $213.99. Best Buy considers the matter closed.
Thank you,

Hello Mr. [redacted], Thank you for contacting Best Buy through the office of the Revdex.com about your cancelled BestBuy.com order. My name is Cassie and I work  with the Executive Resolution Team at Best Buy Corporate Headquarters. I am sorry to hear about the difficulty that this...

situation has caused you and I understand the frustration that this situation must cause for you. We value feedback such as this, as it helps us make decisions for the future of our company. The conditions of use for BestBuy.com state: “We try to be as accurate as possible. However, we do not warrant that product descriptions or other Site content is accurate, complete, reliable, current, or error-free. Prices and promotions are subject to change, and may vary from those offered in our stores. We cannot confirm the availability or price of an item until you place your order. Despite our best efforts, rarely an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced. For any of these reasons, we may cancel your order..” Unfortunately, as such, Best Buy is not able to provide you with an upgraded model at the price you paid initially. Again, I apologize for your experience, as we value your business.Kindest regards,Cassie E. Exec Res Sr.

Dear Revdex.com,Thank you for bringing the customer’s GE microwave concerns to our attention. Our Geek Squad installation Team installed the replacement door and tested the unit on 6/9/16. Installation is complete. Sincerely,Dean [redacted]Executive Resolution Specialist###-###-####

Initial Business Response /* (1000, 6, 2016/03/08) */
Dear Revdex.com,
Thank you for contacting us regarding this matter. Best Buy has researched the issue presented by the customer. After the store had the full picture of the issue, the customer was offered a resolution, which she accepted. We...

connected with the customer from the corporate office as well to ensure the resolution was satisfactory. We received communication it was. Best Buy considers the matter closed.
Thank you,
Initial Consumer Rebuttal /* (2000, 8, 2016/03/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
David [redacted] handled the situation in an acceptable manner, and I am satisfied with their response.
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Dear Revdex.com and Bestbuy,   The store manager has contacted me and we have resolved this issue.thanks[redacted]

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your office on 12/05/2017. Best Buy has contacted the service plan administrator and they have setup an appointment for the customer.  In addition, we have provided them with contact information for our...

Executive Resolution Team if they need further assistance. Nevertheless, please forward any additional concerns to our office and we will respond accordingly.  SincerelyBest Buy