Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for bringing Mr***‘s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer Mr***'s account has been fixed for future online use as of 11/22/17. Best Buy considers this matter closed
Sincerely, Scott M

I am rejecting this response because:
I have been "working with" their teams and they have been given all the information they could ever need Their teams aren't working with anyone they are stalling Further, they aren't even Best Buy employees they are outsourced 3rd parties that don't have access to this and don't have access to that It has only complicated things not having a single source of information Also, Best Buy is trying to state that since someone screwed around for 10(ish) days and didn't order the parts until 03/03/ That we have to wait for days from that dateErrrrWrong answer That's the most horrible customer service ever That's Best Buys problem, not mine and is just more stalling to try and save a nickel What Best Buy is waiting for is their part to come off of backorder so they can save a nickel while our family suffers What Best Buy doesn't realize is that in attempting to save a buck or two they are just tossing future money down the toilet That doesn't account for the 5-6k we spend every year at xmas time alone mostly on technology related items I will do that shopping elsewhere as well In regard to the washer and dryer set I have decided to reverse course and cut retail sales completely out of the purchase of the replacements set for this Best Buy purchased set I will go to great lengths to make sure that Best Buy is not part of that purchase in any way shape or form You see, if you're going to make your customers suffer as tho they bought their goods online and not a brick and mortar store Then why would they purchase them at your store? Best Buy is doomed to go the way of Macy's and other like them.I'm done. Best is still obligated to fulfill the requirements of the standing contract and I will make sure they do Please make sure the repair man brings a long 220AMP extension cord because I won't be moving the new set out of the laundry room to accommodate Best Buy's repair tech Otherwise they can take it offsite and repair it./me drops mic

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The company reached out to me and was very helpfulThey not only ensured that my order was fulfilled, they also provided an unanticipated bonus for my troublesThe representative Scott was kind and solution-focusedKudos to Best Buy for addressing this matter in a timely fashion

Dear Revdex.com, Thank you for bringing this to our attentionDue to the customer's service experience, we have completed a $(+ tax) credit card refund for customer satisfactionThank you,Dean ***Executive Resolution Specialist###-###-####

June 21, To Whom It May Concern: Best Buy feels that we have fully addressed Mr***’s concerns in our previous response dated June 16th, copied below to this customer’s review on the Revdex.com website Nevertheless, please forward any additional concerns
to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus PREVIOUS RESPONSE DATED 6/17/ Thank you for bringing this to our attention and we apologize that there was an error on our website Here at Best Buy, we try to be as accurate as possibleHowever, we do not warrant that product descriptions or other Site content is accurate, complete, reliable, current, or error-freePrices and promotions are subject to change, and may vary from those offered in our storesWe cannot confirm the availability or price of an item until you place your orderDespite our best efforts, rarely an item in our catalog may not be available, the offer may have been misstated, or an item may be mispricedFor any of these reasons, we may cancel your order or we may contact you for instructions on the order Best Regards,

I am rejecting this response because: Best Buy should be able to determine which store(s) currently have the Note in stock and request that one be sent to a store of my choice in Omaha. Can this be done? According to your website it is available to be shipped to me on the main page then when I progress through to purchase it won't allow me to chose shipping only in store pick up

Dear Revdex.com Best Buy feels that we have fully addressed the customer complaint that our customer sent on 8/23/2017.Best Buy has investigated this matter and our retail location has refunded this fee back to the customerNevertheless, please forward any additional concerns to our office and we
will respond accordinglySincerely,John S

Dear Revdex.com,Thank you for your partnership in bringing this concern to our attentionCorrespondence regarding this matter has been brought to our executive resolution team for proper review.We sincerely apologize for any frustration and inconvenience experienced in our customers attempt to purchase
their TVAt this time, we have reviewed our records and the previous interactions with our agentsThe TV in question has a regular retail price of $and is currently at the proper sale price of $849.99, with no corrections being made to advertised pricingAs such, Best Buy will be unable to honor the price match request of $We sincerely apologize for any inconvenience this may cause, and we thank you for the opportunity to provide Best Buy's stance to this concern.Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

Dear ** *** ***, Thank you for contacting the Revdex.com about your Geek Squad tech support concerns. I'm Dean with the Best Buy Executive Resolution Team, and your concern was forwarded to me for review I am sorry to hear of the difficulties you have encountered
with your computer/printer service repair and nursing license renewal concerns . We have investigated the Geek Squad service session and the agent states that Internet Explorer was already closed and was observed to be freezing/closing itself. Due to problems experienced with Internet Explorer closing, the nursing license was lost. Although, we will not be able to reimburse for the lost nursing license, due to customers inconvenience, I have requested a $gift card be issued as an invitation to visit Best Buy again. You should receive the gift card within three weeks at your *** ** *** *** addressThank you again for making Best Buy aware of your concerns. We do appreciate your patronage, and I hope you will let me know if you have any future questions or concerns Sincerely, Dean *** Executive Resolution Specialist ###-###-####

Dear Revdex.com, Mr*** has made a significant amount of returns which is why he received a blockWe made a one-time exception and lifted the block to allow him to return the defective computerHowever, he will likely be blocked after making this return. I called Mr*** and left
him a voicemail to make him aware of this. Thank you, Dan S. Best Buy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that
this resolution is satisfactory to me. The person contacting me convinced me that the situation that I experienced was not to the company's customer service standards and apologized for the error that was made. The company even offered some small compensation for the trouble I experienced during the event. I am satisfied and accept that the service levels will be improved moving forward. Thank you

I am rejecting this response because:
The company is needlessly delaying the removal of my name from their marketing list. Best Buy has not stated when and how, if ever, it will allow consumers to unsubscribe from the company's marketing list, or whether it will stop sending e-mail advertisements to consumers who have not requested the ads. The company should address the latter issue, not only in an effort to avoid third-party intervention, but because it is a good business practice to do so

Initial Business Response /* (1000, 7, 2016/02/23) */
Dear Revdex.com,
After reviewing the invoice for the fridge, it appears that it has been delivered on 2/
Best Buy has confirmed with the customer that he is satisfied with the quality of the fridge and the overall delivery
Kind
regards,
Ash E

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attentionWe apologize for any inconvenience this may have caused the customer. Our records indicate the customer placed two orders for an Applewatch, AppleCare, and a screen protectorOne order was placed on 11/and a
second placed on the 25thThis may be why the customer is seeing two chargesThe order date and time difference on the orders leads us to believe that the second order was not created in error. If the customer is not in need of one of the products, our holiday return period ends on January 15thUntil we receive a return of the product, we will not be providing a refund for this issue. At this time, Best Buy considers this matter fully addressed. Sincerely,Kelsey F.Best Buy

Revdex.com, Thank you for bringing this to our attention, please know we have been able to process a refund of $back to the original form of payment. Regards, Nick S

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I apologize for the inconvenience and frustration you may have experienced with the TV that was lost during
deliveryI am pleased to inform you that a full refund was made to your Visa Card the original form of payment for order # BBY01-*** on May 9, 2016. It may take to business day for the refund to post to your accountThank you for your patience and again, I apologize for your experience, as we do value your businessThis is Best Buy’s final position and considers this matter resolvedSincerely, Larry S *** ** *** ***

***Document Attached***
I messed up on the first email but what I was saying is I bought that watch in January and it started to mess up in February I brought it to the store for an exchange or to fix it they said no so I deserve a total refund or another one ASAP can I bought a
year contract with it so check out the warranty (Screenshot_2016-03-24-10-29-41.png)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I SPOKE WITH BETHANY EARLIER TODAY AND BEST BUY HAS AGREED TO SEND ME A NEW FREEZER OUT AND PICK UP THE NON WORKING ONE . I WAS VERY DISTUYRBED MYSELF TO HAVE IT GET TO THIS , AND I WANT TO THANK YOU FOR ALL YOPUR HELP IN RESOLVOING THIS , THANK YOU AGAIN *** ***

Revdex.com,The customer has been contactedI was shown the email communication between the customer and Seth from our Department of DefenseHe will need to continue to connect with Seth for assistanceThank you Regards, Sarah L

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer We reviewed the order in question, and found the gift card code was emailed to the email address provided to the Revdex.comWe
have re-sent the email to this addressI also spoke with Mr*** today and provided my number, and sent a separate email with the code Best Buy considers the matter closed Regards, Kathryn S