Best Buy Stores, LP - US Headquarters

June 9, To Whom It May Concern: Best Buy feels that we have fully addressed Mr***’s concerns that were forwarded to your office as the order has since been returned. Nevertheless, please forward any additional concerns to our office and we will respond
accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus *** ** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI spoke to Mr.*** on Feb 13,at about 3:We had a long talk about the treatment I received at the Best Buy in Concord NHon !/16/He advised that the conversation was taped and I had no problem with thatWe agreed that he would send me a gift card with the amount of on it and I could keep the camera that was the issueI agreed but only if the gentleman that I dealt with at the store was spoken to and he agreed to thatHe told me I should receive the gift card in to weeks and I'm hoping that is truthIf not I will re issue this claim, but I 'm hoping that will not be the caseMr*** was very nice and quite understanding to my complaintI hope that this issue is settled and that Best Buy will work on their customer service proceeders He completely understood my frustration with the store and will try to rectify this situation.Thank you,*** ***

Initial Business Response /* (1000, 5, 2015/12/03) */
Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquarters
I am sorry to hear of the cracked televisionWhile Best Buy's return and exchange policy normally excludes damaged items, I have shared this complaint
with management of the store, and the store will be calling Ms*** to arrange for an exchange of the television as an exception
Thank you for making Best Buy aware of this concern
Sincerely,
Brian P ***
Executive Resolution Specialist
Best Buy
Brian.***@BestBuy.com
(612) ***

Thank you for sending this for reviewI have looked through the previous interactions that we issued a $gift card under case # *** on 12/13/I am sorry for the inconvenience this has caused but am happy is resolved.Sincerely,Karla ***

I am rejecting this response because:
Although I do NOW have my washer
Delivery was still pushed back twiceCausing me to have to take off from work times and spead a lot of money at the laundry matt washing my clothesWhen I purchsed the item it was to be deliverd on 1/Or I would have never bought itIt was currernly on sale at other retailers and best buyBuy the time it was to be delivered the 1st time the sale price was already goneIf I were to return my purchase I would of lost out on the deal that was being offered all overWhich is not fair to me that when I purchased the item Best buy did not have it in stockThey should not sale something they do not haveNot to mention the lack of customer service throughout the entire process and getting the run around for a month on when I was going to get my purchaseThe day before it was actually delivered I never even received a all like I am suppose to confirming the timeI had to call Best Buy AND the delivery companyNot to mention the delivery was also hours outside the 12-windowI did not receive the washer until after 6pm that night Yes I have my washer, but not without a terrible experience and customer serviceIf I need up upload all the text alerts I have of Delivery times changing and transcript voicemails about the deliveries I can to show the run around we gotNot to mention I am sure there are recorded phone calls with 1(800)BestBuy of being hung up on just because we were upset and having to call back

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence of this issue has been assigned to our Executive Resolution Team for proper review. We apologize about the experience you are having with the pre-owned/refurbished phone
purchased on our website. The product has a year manufactures warranty that can be addressed through CCR Warranty. Please contact CCR Warranty at ###-###-#### for assistance. Best Buy can not assist with the warranty assistance outside of the return policy which is days Best Regards,

Initial Business Response /* (1000, 7, 2015/08/04) */
Revdex.com,
Thank you for bringing this to our attention I personally worked with Dr*** previously, and can assure you that the issue has been addressedThe customer was given an even exchange, which is what he was hoping for, and the store
has been coached internally on our policyThe policy had changed and the manager was operating under those guidelinesShe has been made aware
Thank you again for allowing us the opportunity to address the customers concerns
Regards,
Sarah L

Dear Revdex.com,Thank you for sending this for reviewI have looked into the customer's interactions and see that we have made a one time exception to provide the points onto the customers accountA total of points were applied to the customers My Best Buy account on 02/22/This is a huge
exception that we Best Buy has made because we do not provide any points on purchases done with gift cards.Thank you,Best Buy

Dear Revdex.com,Thank you for bring this matter to our attentionWe Looked into Ms***'s account and found that was refunded to the credit card on 12/21/It may take up to business day to show on their credit card accountBest Buy feels we have fully addresses this issue.Thank youGail
D.Best Buy

Dear Revdex.com, Thank you for bringing Ms***'s concerns to our attention. We apologize for any frustration or inconveniences this may have caused the customer The protection plan expired a month and a half before the customer came into our location, so there was no opportunity
to renew the contract. Best Buy did offer an exception to restore her operating system free of charge to fix her computer issue, but the offer was declined. Our local store is still willing to provide this exception if the customer happens to change her mind. Best Buy considers this matter closed Sincerely, Scott M

Dear Revdex.com,After reviewing Bethany's case notes, I can see that she offered a $gift card for the inconvenience and frustrations that this situation may have causedBethany did confirm that the funds on the gift card's used would be replenished since the order was originally cancelled.Best Buy did
not offer a full refund on top of the gift cards.Kind regards,Ash

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Best Buy has issued the outstanding payment, and I find that this resolution is satisfactory to me

Dear Revdex.com,The Customer has been sent a Check # *** and the Gift Card ending in *** which was used by the customer to make an online purchase in the amounts specified in the complaintA representative from Sedgwick out Insurance administrator has been in contact with the customer and is working to get the claim resolved.Best Buy considers this matter resolved.Thank you,Larry S

Dear Revdex.comBest Buy feels that we have fully addressed the concerns in the correspondence that was sent to your office by our customer on July 17th. Our store exchanged the product for the customerNevertheless, please forward any additional concerns to our office and we
will respond accordingly Sincerely,John S

Revdex.com, We are deeply sorry to hear about the customer's experienceI have issued a full refund of $to the card used for purchaseThe customer should see her refund in 3-business days, or 1-billing cycles depending on her card Thank you so much for allowing us the opportunity
to address these concerns Regards, Sarah L

I am rejecting this response because:
There is no clear explanation on BestBuy.com/returns defining this policyThe policy seems abtrusive to personal opinions on products and returns under conditionsMajority of my returns were products never opened thus creating no ill affect on the company or its finances. The return created two days after initial conversation was expressed to the agent on the line prior to further discussionsI was transparent with my intentions.These acts are not criminal nor are they detrimental to the organizationThe products were all of different brand and nature, thus elinating the proposed explanation of potential fraud or criminal intent. accusations and consequential reprocussions without proper representation or explanation leave me to assume these actions taken by BestBuy are not only unethical but also illegalIf resolution cannot be met here future correspondence will need to occur with legal counsel

I am rejecting this response because:
Attached are both halfs of the screen shot

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt would appear that my gift cards have been refunded so hopefully I can complete my transactionAdditionally, I was informed by a customer service representative on 11/4/named "Ryan" that replacement gift cards were mailed to me and these items were never receivedJust thought I would pass that alongThank you *** ***

Initial Business Response /* (1000, 5, 2016/03/11) */
March 11,
To Whom It May Concern:
Best Buy feels that we have fully addressed *** *** concerns that were forwarded to your office as store leadership has reached out to the customer and is actively working with the
customer to get a resolution to their concernsThe store will be meeting directly with her to offer different scenarios as a resolutionNevertheless, please forward any additional concerns to our office and we will respond accordingly
Sincerely,
*** ***
Senior Executive Resolution Specialist
Best Buy Corporate Campus

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the online order and refund request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations
After receiving Ms***’s Revdex.com complaint, we contacted customer directly and confirmed they received the Best Buy gift card for $*** and will be sending them a Best Buy E-Gift Card for $*** and a $*** E-Gift Card to their email address: *** Ms***, accepted the E-Gift Cards as resolution and my contact information going forward for any questions or concerns Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus