Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for bringing this to our attentionI am sorry to hear that the customer has experienced problems with her *** refrigerator. The 2-year Geek Squad Protection (GSP) plan covering the customer’s refrigerator began on the refrigerator’s delivery date which was 3/10/
and expired on 3/10/16. The written terms and conditions of the GSP plan covering the plans begin date, which the customer agreed to at the time of purchase, specifically state the following: “Your coverage under this Plan is effective beginning on the date you purchase your product or on the date your original product was delivered to you as stated on your purchase receipt and will expire either one, two, three, four or five years from this effective date depending on the length of the Plan you purchasedThis Plan is inclusive of your product’s manufacturer's warranty; it does not replace your product’s manufacturer's warranty, but it does provide certain additional benefits as listed within this Plan during the term of the manufacturer's warranty.” The Plan’s terms and conditions can be found on our website at https://www-ssl.bestbuy.com/usw/termsconditions/anonymousUnfortunately, this product is out of GSP coverage and manufacturer warrantyThe customer would need to pay for any needed repairsSincerely, Dean *** Executive Resolution Specialist ###-###-#### *** ** *** ***

I am rejecting this response because:
Best Buy sent me an email days ago stating "will be following up with you within hours with an update"Now days later, I still did NOT receive any update or response to my emails

Dear Revdex.com,Best Buy is at no obligation to accept the return of the merchandise if it has been usedOur managers are correct when stating that this item is considered consumable merchandiseA portion of the policy is listed below, for the full policy please view our terms and conditions
at:http://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat26080005...⇄ Final Sale merchandise cannot be returnedOther nonreturnable purchases include digital content, prepaid cards, gift packaging, memberships, completed services, opened consumable items including batteries, ink and 3D printer filament, and items returned that are damaged, unsanitary or missing major contents.Kind regards,Ash E

Dear Revdex.com, The Customers concerns have been resolvedIf there are any questions, problems or concerns, please feel free to contact usWarmest Regards, Best Buy

March 23,
To Whom It May Concern:
Best Buy feels that we have fully addressed *** ***'s concerns that were forwarded to your office as the product in question is outside of the return/exchange time frame and the customer would be directed to the manufacturerNevertheless,
please forward any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance ***
Senior Executive Resolution Specialist
Best Buy Corporate Campus
###-###-#### Fax

March 14, To Whom It May Concern: As an act of higher level customer service and in an effort to resolve the concerns outlined by *** *** I have requested an $*** Best Buy gift card (current selling price of the product in question) in her name. The card
will be processed and mailed in the next to business daysNevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** SrExecutive Resolution Specialist Best Buy Corporate Campus

Dear Mr***,Thank you for bringing your concern to our attentionAfter supplying your receipt information, we have been able to offer the price match to your original form of paymentPlease provide the date, time, and phone number called for your attempts to reach our customer service line,
as discussedThank you,Best Buy

Dear Revdex.com,Best Buy has reached out to Ms*** multiple times, requesting the warranty service plan contract number that she would like to cancelWe have not heard from Ms*** and cannot proceed without the contract numberOnce we receive the information requested, we will work with Ms
*** to get this matter resolved. Thank you Gail D

Thank you for sending this for reviewI have reviewed your order and see that since it was not cancelled right away we did not collect anything therefore we are unable to refund this back to PayPal Thank you and we are sorry for the inconvenienceKarla ***

I am rejecting this response because:
The store manager in question never physically looked at the watchThe gentleman who reached out to me from Best Buy's corporate office interrogated me on the attempted returnHe offered no solution

Dear Revdex.com, Thank you for bringing this to our attentionWe apologize for our delayed response. We have been investigating this situation to understand why this is happeningI am hoping to have more information shortlyOnce I do, I will make sure to follow up with
you. Sincerely, Dan S. Best Buy

I am rejecting this response because: This is the promotion and this is my receipt from Best Buy store on Tustin ave Orange, CAThe phone is active with Sprint at the moment

Initial Business Response /* (1000, 5, 2015/11/18) */
Dear Revdex.com,
Thank you for bringing this matter to our attentionWe thank the customer for their patience as we have been working to investigate and resolve the repair delays
The Geek Squad verified that the part being shipped directly from
the manufacturer has been delayed, causing the multiple service rescheduling
Due to the delays, we have recommended the Geek Squad replace the TV and they have started that process with the customer todayWe feel the customer's desired resolution of a replacement has been fulfilled
Thank you,

I am rejecting this response because:
Sorry for my delayed responseI would like to emphasize that the reason for my complaint was to bring to the Seller's notice that I had made several efforts to contact Warrentech and Best Buy (Pacific Kitchen at the store)In fact, I received Zero response from WarrentechAfter, my complaint to the Revdex.com, I was expecting the Seller to contact me with a resolution and not WarrentechAs for VOICE MESSAGES from Warrentch, I don't think I received any voice messagesAnd, under the circumstances, I would have preferred follow up from the seller as wellPlease let me know, if you wan me to provide any additional informationBest Regards Deviprasad Pai

Dear Revdex.com,Thank you for bringing the consumer's concerns to our attentionThe customer's items have been delivered before the estimated datePlease reach out to us with further questionsBest Buy considers this matter concludedThank you for your time. Sincerely,Alex S

I am rejecting this response because: NOTE TO Revdex.com: Please see attached PDF for full email correspondence previous to these messages
Hello Alex,You are speaking solely in hypotheticals and initially were not even aware of the promotionI was thereThere was absolutely no testing done and no physical conditions (which is what the online tool ask) that were worse than "poor," in fact the computers were in much better working condition than I described onlineAs previously mentioned, the sole requirement was the trade in of a "working" laptop as advertisedI would advise Best Buy to discontinue such advertisements if they intend on allowing stores to arbitrarily choose which laptops to accept.I would kindy request you to pass this to your senior representatives who can adequately address these concerns and have direct feedback from the store sent to meWhile you may represent the current position of Best Buy's customer service team, it most certainly is subject to changeBest Buy's senior agents can speak for themselves if I ask for an escalation.Best Buy has failed to create the customer experience it intended to in this promotion - advertising it as one for all "working computers" but leaving stores to do as they please - and as a result, will see less computer purchases from customers like meBest Buy customer service seems to want to stand firmly behind their store than with their customers, who are key to their success as a companyIts disappointing that they want to hide behind the legal wall created by their terms and conditions than provide customer-friendly helpRejecting an escalation and not honoring promotions as advertised is not fair business practice

Dear Revdex.com,Mr*** was issued a credit for $to his original form of payment for the price difference on order# BBY01-*** on 4/06/An additional $was credited for the 10% discount coupon that was not applied to the order as a Customer Service Gesture on 4/17/2017. We
sincerely apologize for any inconvenience this may have caused MrDevan.Best Buy considers this matter resolvedThank you.Larry S

Dear Mr*** - We understand that you received a gift and would like to return or exchange it at one of our stores. Unfortunately, without a receipt, and given the fact that the item cannot be re-sold, as it has been opened, the store can refuse to accept the return or offer an exchange to
you. We understand that this is not the answer you were hoping for, but our policy exists to ensure that we can keep our prices low. We appreciate you bringing this matter to our attention.Regards, Amy

Dear Revdex.com,The Customer's order #BBY01-*** which totaled was canceled for insufficient funds on the Gift Card which had a balance of This gift card was used on a previous transaction on 11/24/2016. The customer was refunded back to the Gift Card ending in ***
. Since the customer claims he has disposed of that gift card, we have canceled the old Gift Card and reissued the to a new gift card. Per our terms and conditions to our Conditions of Use policy:Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sellAt any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reasonWe may impose these limits on a per-person, per-household, per-order, or any other basisIf we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to usIf we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order.Being that the cancellation was not an error by Best Buy, Best Buy considers this matter resolved.Thank you,Larry S

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you for your assistance in bringing this issue to their attention. ***