Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Mr*** has been working directly with a specialist on Social Connections and Innovation team. Store and Geek Squad have attempted to correct this several times for Mr***We offered to resend the delivery team to come and exchange the mount out and discount
the mount for the inconvenienceHowever he requested that we come at a specific time and we could not promise that We offered to exchange for the mount he actually received and discount it for the inconvenience but this offer was declined We offered to exchange it in store if he brought the mount and discount the correct mount as well but this offer was declined He is requesting that we deliver the new mount and pick up his mount at the front door without him having to be thereThis is simply not possible and he would need to sign for the replacement We feel that the resolutions that have been offered are very fairPlease have him let s know which option he would like to accept and we will resolve it as soon as possible. Thank you,Dan S.Best Buy

I am rejecting this response because:I was misinformed by multiple staff over the last year, including the original sales personI was mistreated and down graded at the visit regarding aboveThe manager contradicted himself multiple times, and told me the insurance could be renew up to years from purchaseI pointed out it was bought in 12/2016, which is yearHe became agressive calling security on meI was the calm oneThe manager told me I am not to returnI can give many more facts which are on a recorded lineI called headquarters who I later fpund was another localLying every left and right. By the way, it was not a month and a halfI was days later! They have people lacking basic math and feel threatening when a customer tries to correctI have many people who have told me it was no exception in this locationThese experience is known as a daily experienceIf you will not renew my insurance, I need a refundI am not going to continue running my business with a peice of crap endangering the security of client information

Initial Business Response /* (1000, 6, 2016/03/10) */
Hello ***,
Thank you for contacting Best Buy through the office of the Revdex.com about the warning slip that you received regarding returns and exchangesI am Brian with the Executive Resolution Team at Best Buy Corporate
Headquarters
I am sorry to hear about the warning that you received and I understand the frustration that this situation must cause for you
Best Buy strives to deliver great experiences for our customers - and to keep our prices lowLike many retailers, we use a third party to help prevent losses by detecting improper or excessive returnsSeveral factors are used in the proprietary algorithms to determine whether and when a Warn will be issued
If we issue you a Warning slip or deny a return, you may request a copy of your Return Activity Report by calling ***After receiving your Return Activity Report, if you dispute the accuracy of it, you will have directions on how to dispute the reportThis is part of our overall policy on returns and exchanges, available at www.BestBuy.com/Returns and in our stores
In reviewing your complaint, it appears that you received the warning due to the high percentage of purchases made at Best Buy that have been returned or exchanged
Your satisfaction is important to usI have made a one-time exception to lift the Warning effective immediatelyPlease note that if a new warning is generated in the future, another exception might not be made
Again, I apologize for your disappointment, as we value your business
Thank you again for making Best Buy aware of this situation
Sincerely,
Brian P ***
Executive Resolution Specialist
Best Buy
Brian.***@BestBuy.com
(612) ***

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***-***’s concern regarding the damage claim to our attention Best Buy has retained the services of a third party administrator for Best Buy’s general liability policy, Sedgwick, to address any
customer-related damage claims. Once information regarding a damage claim has been received by Sedgwick, a representative will make a determination regarding the validity of the claim and then proceed accordingly to address the issue. The claim #`*** was tendered to the 3rd party who completed the washer installation for resolution and a release has been sent to *** ***-*** to execute so the claim can be resolved For any questions or current status, Ms***-*** can reach Sedgwick directly at ###-###-#### Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear *** - We're sorry for the challenges that you have experienced in getting the Pixelbook Pen that you ordered. Based on the status of the order, we have refunded the $plus tax, totaling $107.90. Thank you for bringing this matter to our attention. We appreciate your
business.Regards, Amy C

Dear ***,Thank you for providing insights on your experience with your recent refrigerator purchase and delivery.Typically when an item is backordered, our system usually sends out an email informing the purchaser of this and also offers a comparable productAfter reviewing this order, I can
see that this email was not generated and for this we apologizeI will be sure to partner with our online logistics team to further review and correct. Best Buy understands your frustration with the product not being readily available and the funds potentially being tied for 3-business days if you had opted for a refund.Based on our records, I can see that the product was delivered on 5/7.We would like to apologize for this poor experience by offering a $*** gift cardThis will arrive in the mail to the address provided in this complaint within 2-weeksBest Buy hopes for another opportunity to better serve you in the future.Kind regards,Ash E

Dear Revdex.com, Thank you for bringing this matter to our attentionUpon reviewing, we have verified that a refund was processed on 11/12/in the amount of $The estimated time for this to show in the account is about to business days Best Buy considers this matter resolved
nevertheless, please forward any additional concerns to our office and we will respond accordingly. Thank you

Dear Revdex.com, Even though Customers concerns have been resolved per the Terms and Conditions, to better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolution
http://www.bestbuy.com/site/help-topics/conditions-of-use/pcmcat204400050067.c?i...⇄ Order Confirmation Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sellAt any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reasonWe may impose these limits on a per-person, per-household, per-order, or any other basisIf we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to usIf we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order Information on Our Site We try to be as accurate as possibleHowever, we do not warrant that product descriptions or other Best Buy Property content is accurate, complete, reliable, current, or error-freePrices and promotions are subject to change, and may vary from those offered in our storesWe cannot confirm the availability or price of an item until you place your orderDespite our best efforts, rarely an item in our catalog may not be available, the offer may have been misstated, or an item may be mispricedFor any of these reasons, we may cancel your order or we may contact you for instructions on the order To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolution Warmest Regards, Best Buy

Dear Revdex.com, We have offered the customer an exception with a free operating system restore that, in our best determination, will fix Ms***s computer issue. The Geek Squad Protect and Support Plan + had expired before making contact with Best Buy. We have no opportunity for renewal. Best Buy is still willing to provide the operating system restore for free for the customer even though she has declined the offer. Best Buy would not be able to accommodate a refund request for the computer as it is over a year past our return policy Sincerely, Scott M

I am rejecting this response because: The channel she speaks of is with their Social Media repThe last email I received is as
follows: Good evening ***, I do apologize for the delay with my reply. Unfortunately the payment processing for Kaspersky is done in a different area than where I work so the challenge has been trying to secure a refund for you. The easiest way I can get the $renewal fee back to you and make it so you can purchase a replacement without any additional cost to you would be for me to send you a check through the mail for $100. Please verify your mailing information with me and I’ll submit my request. Derald, Social Media SpecialistECC Social Connections & InnovationBest Buy Co., Inc. It has been over a week and I have received no follow up from thisI have since sent an email requesting more information as to when I would be getting this supposed check and have gotten absolutely no response in returnThis was September 12th

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our executive resolution team for proper review.We are very sorry to hear about the described difficulties encountered in the attempt to complete the Surface
purchaseWhile we sincerely apologize for any inconvenience, as mentioned in our price match policy, we are unable to offer price matches on top of coupons or other special offersOur records indicate that the mentioned item has since been purchased, and exchanged for a different unitAt this time, we would now consider this matter closed, however, we will respond accordingly should new information be brought to our attentionWe again sincerely apologize for any frustration and inconvenience, and thank you again for bringing your concerns to our attention. Best regards,Shane M. Executive Resolution SpecialistBest Buy CoINC

I am rejecting this response because: this is a complete LIE by this company and I want people to see exactly how this company treats its guests! I called in on October 22nd and spoke with a gentleman who confirmed there was ** dollars on the card as of October 22nd and I even gave you a reference numberThen on November 3rd I called in and again confirmed that best buy TOOK the money off the card October 23rd and then did NOT send me a replacement card and told me they did not care if they ripped me offI have a receipt and the lost gift card policy States they will replace lost gift cards, but this is untrue and I will never shop here again because best buy is stealing off of my yr sonThis gift card had ** dollars on it as of October 22nd and the money was removed October 23rd by best and I had this confirmed over the telephone and instead of pulling up the calls this store is calling me a liar!

Dear Revdex.com,Spoke with Mr*** and he has emailed a copy of the alleged "written Price Match Guarantee" that was given to him..Such a Guarantee is not consistent with Best Buy's Policy. However due to the circumstance a refund for $including tax has been issued to the
customer as a customer service gestureBest Buy considers this matter resolvedThank you,Larry S

I am rejecting this response because: I do not get it .Is weboot and security together for where did there get the price from I payed the last two year Where did they get the price from no body told me about that price

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the online order and starter kit to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectationsWe have
included the online order invoice/receipt in attachments Mr*** specified in their complaint and the invoice (#BBYTX-***) shows only 1-item on the purchase (Philips Hue White & Color bulb)There is no starter kit on the receipt and we recommend Mr*** contact the Awards Company they work with or reply to the person/team who sent the confirmation email As a customer service gesture of goodwill and better Best Buy experience, we are sending a $** Best Buy gift card from our corporate officeThe gift card should be received in approximately 10-business days Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com: Thank you for sending this on for our reviewI am sorry to ehar that anyone was rude to any of our customersFortunately, the customer spoke to an empathetic agent on 6/3, whom issued a refund for the customer, since at that time, the package was presumed lost within USPSThen, later
the same day, the customer's order was delivered; therefore, she called again and requested a return label to return the productThe product must be returned in order to avoid later re-billingI am glad this matter was sorted out fairly and swiftlyThank you!

Revdex.com, Thank you for bringing this to our attentionPlease know that the store has been trying to reach the customer, and they are not respondingPlease know the customer would need to connect back with our Manager in order to attain further assistance on this matterThank you
RegardsSarah L

February 15, To Whom It May Concern: Best Buy feels that we have fully addressed this matter as it is clearly stated in the Terms and Conditions of the Geek Squad Protection Plan that if a product is exchanged out under the Plan then the Plan is considered fulfilled. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** SrExecutive Resolution Specialist Best Buy Corporate Campus

Initial Business Response /* (1000, 5, 2016/02/17) */
Dear Revdex.com: Thank you for this referralI conferred with the General Manager of the store in questionWe resolved matters on Saturday, 2/13/by doing an exchange for the customer, providing her with a new in box modelI am glad we could
resolve this case fairly
Initial Consumer Rebuttal /* (2000, 7, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I had filed the Revdex.com complaint for the first time under the advice of coworker, who recommended I be prepared for difficultiesSince I had such a difficult and long time dealing with ***
But on 2/9/we were assisted directly By Nick *** at Best Buy BH store and he was extremely helpful and courteousWe are grateful, and very pleased with the resolution and will remain loyal to this store
THANK YOU!
***

Initial Business Response /* (1000, 10, 2015/08/17) */
Hello ***,
Thank you for contacting Best Buy through the offices of the Revdex.comMy name is Cassie and I work with the executive resolution team at Best Buy Corporate
I'm sorry for any disappointment that that you
experienced as a result of our having sold out of our xbox promotional bundleAlthough we do our best to stock enough product for everyone, sometimes we can sell out of products
As of 08/a correction notice was posted in our stores that stated the following:
"Correction Notice:
In the Aug9-weekly ad, we advertise the Samsung 40J40-inch LED 1080p Smart HDTV (SKU 3558174) and the Xbox One 500GB Halo: The Master Chief Collection console (SKU 6422016) bundle priced for $
Due to higher than anticipated sales, inventory for the products in the bundle may not be availableRainchecks are not available for this offer
We apologize for any inconvenience this may have caused."
Unfortunately, as a result of higher than anticipated sales we are not able to offer the xbox one/Tv bundle at this time
Thank you again for making us aware of your issue
Kindest regards,
Cassie E