Best Buy Stores, LP - US Headquarters Reviews (5000)
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Best Buy Stores, LP - US Headquarters Rating
Address: 1375 Polaris Pkwy, Columbus, Ohio, United States, 43240-6001
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Dear Revdex.com,Thank you for bringing this matter to the attention of Best BuyThis correspondence has been received and addressed to myself for further review and proper response.Best Buy would like to sincerely apologize for the inconvenience caused in this delayAfter reviewing the order, the delay
caused is due to the washing machine being on back-order from the manufacturerUnfortunately, this would make us unable to expedite the delivery as we do not have the proper inventory to complete the requested services While we understand the inconvenience this causes, Best Buy has addressed this in the Conditions of Use for Bestbuy.com stating:”Information on Our SiteWe try to be as accurate as possibleHowever, we do not warrant that product descriptions or other Best Buy Property content is accurate, complete, reliable, current, or error-freePrices and promotions are subject to change, and may vary from those offered in our storesWe cannot confirm the availability or price of an item until you place your orderDespite our best efforts, rarely an item in our catalog may not be available, the offer may have been misstated, or an item may be mispricedFor any of these reasons, we may cancel your order or we may contact you for instructions on the order.Order ConfirmationOur order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sellAt any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reasonWe may impose these limits on a per-person, per-household, per-order, or any other basisIf we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to usIf we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order.”Furthermore, Best Buy is unable to cover any out of pocket expenses incurred as this is not a service that Best Buy providesBest Buy is also unable to provide compensation for time as these restraints come from the manufacturer and Best Buy has taken the necessary steps to provide alternative assistanceWe do sincerely apologize for any inconvenience caused during this delay.Best But would like to assist in providing a resolution, and we recommend the customer partner with their local store to research any available inventory for an exchange, or if an alternative is not found, assistance in cancelling the order. Sincerely,Shane M.Executive Resolution SpecialistBest Buy CoINC
Dear Revdex.com,Thank you for sending this for reviewI have looked into the customers case which I closed on 2/23/because of no responseI reached out to the customer via email on Friday 2/10/at 1:41pm and used the email address that was provided in the customers contact information in this complaintI am more than happy to reimburse this for the customer however, I will need a copy of the invoice either emailed or faxed to meOnce I receive this I will request a check to be mailed to the address provided.Sincerely,Karla ***Karla.***@bestbuy.com###-###-#### (fax)
Business Most Recent Message Date Sent: 2/21/8:38:AMDear Revdex.com, Mr*** was provided a gesture of apology for any confusion with a Best Buy Gift Card. He was also within our return period to return the purchases he made. Best Buy will not be accommodating the discount he is requesting because of the inconvenience. Our position on this matter remains unchained. Best Buy considers this matter closed. Sincerely, Scott M
07/19/2017To whom it may concern,Best Buy has been in contact with both the customer and the warranty provider Warrantech for the customer’s year protection plan on the refrigerator in question We were able to assist with the warranty provider creating and scheduling a service event for the device However the customer was not willing to accept a servicer and denied the service At this time Best Buy is unable to provide resolution without the customer accepting service for the device for diagnostics and repair under the warranty’s terms and conditions for repair I have provided the customer with my contact information and customer service contact information for the warranty provider Warrantech which will be servicing the device under his protection plan If any further issues arise or if the customer would like to explore other options please feel free to have him contact me directly or the warranty provider for service and support
Dear Revdex.com,Thank you for giving us the opportunity to address this concernBest Buy tries to be as accurate as possible, however, we do not warrant that product descriptions or other Best Buy Property content is accurate, complete, reliable, current, or error-freePrices and promotions are subject to change, and may vary from those offered in our stores. Best Buy feels we have fully addressed this concern. Thank youGail D
Dear Revdex.com,Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our Executive Resolution Team for proper review. We sincerely apologize for any miscommunication surrounding Best Buy's restocking feesLike the carrier
stores, Best Buy does charge a $restocking fee for any returns on phones, defective or otherwiseDuring the time of purchase and activation, Best Buy requires a signature from the customer acknowleding this restocking fee prior to the purchase being completedWe do apologize for any inconvience this causes.At this time, our records do reflect a refund has been authorized and should be visible within 3-business days for the amount mentionedWhile Best Buy considers this matter closed, please feel free to bring new information to our attention and we will respond accordingly. Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC
I am rejecting this response because: I have called repeatedly to ask for someone to sit with to go over this accountNobody on the phone understands the issue (most of the time they're not even in the USA and don't speak English)I have asked for somebody to sit in person with, and have repeatedly been told that they don't have such a serviceNow they claim I can ask to sit with somebody, but don't give me a NAME or PHONE # to call to set up that meetingPLEASE PROVIDE A SPECIFIC NAME OF A LOCAL PERSON (Gilbert, AZ) WHOM I CAN SIT WITHALSO, PLEASE PROVIDE A DIRECT DIAL PHONE # TO SCHEDULE SUCH A MEETING ***I cannot call the general #They have no idea about how to schedule such a thingThank you.E
Initial Business Response /* (1000, 5, 2015/10/06) */
Hello; My name is Cassie and I work with the Executive Resolution Team at Best Buy corporate headquarters
According to our information, your order as placed on 09/27/Standard shipping was selectedThis product is currently en route to
the address you provided, and expected to be delivered todayThis is well within expectations set at the time that your order was placedThe USPS tracking number for this is ***
You are within your return and exchange periodIf you like to process a return please refer to our return policy which is available on BestBuy.com
Thank you for making Best Buy aware of this concern
Sincerely,
Cassie E
Dear Mr*** - We're sorry to hear that your television needs repair. While we understand your frustration, we are unable to extend the Geek Squad Protection plan once it's expired. We are willing to offer you a full refund for the extended warranty as a goodwill
gesture. We are requesting a check be mailed to you at the address listed here. The check will be mailed to you in a plain white envelope and you can expect to receive it within the next business daysPlease note that we were able to locate your purchase under a different name and mailing address, which could be why the Monroeville store failed to find a record of the transaction. Thank you for allowing us to review your concernsRegards, Amy
I am rejecting this response because: Best Buy offered for me to come into the store to
switch back to VerizonThey had contacted Sprint and Sprint was willing to wave the cancellation feeHowever, I contacted Verizon to see what the cost to switch back and I would pay the same amount with Verizon that I am paying now with Sprint (which is still around $more than what Best Buy told me I would pay) and I would have to pay an additional $activation feeIn addition, I'd have to move all of my contacts, apps, etcto a new phone because my phone works with Sprint not VerizonSo, I'm unclear how Best Buy did anything to resolve the issue other than make a phone call to Sprint? That does nothing to offset the cost to me each month, but only adds another expenseAdditionally, it's a waste of time for me to spend a couple of hours going to and at Best Buy so that I can pay more money, save nothing monthly and have to spend the time to move back to VerizonIf Best Buy wants to resolve the issue they need to have a plan for what THEY are going to do and how that will decrease the amount I've having to spendIf they can let me know that by phone, I'm willing to spend the time going to the storeSo far Best Buy only continues to spend more of my time without providing any resolution that helps me in anywayTheir offer requires basically nothing of Best Buy and only costs me moreThat's not a solution
I am rejecting this response because:
It was clear that they did have some in stock but took it upon themselves to sell the preorders to customers who never had a preorder just because they wanted to get rid of them instead of honoring customers preordersI will never shop at Best But again and will advise my friends and family to take their business elsewhere
I am rejecting this response because:
It has been business days and the full refund has not been processed and returnedI do appreciate that it seems some of the refund as been applied but again, I believe it all should beI think it might be a typo or simple mistakeMr*** said to reach out to him personally, however he did not leave an email address or phone number to reach him at.So far my credit card was credited $After the tax refund (8.75%) that was a refund of $Since there was no price adjustment for $30, but the price adjustment for the TV should have been $(1499.99-1199.99) was this just a typo or misplacement of the decimal point? I did receive an email yesterday saying that I would also get a credit for $121.80(however it has not shown up on my credit card yet)After the tax refund that would be a refund of $which is the correct refund for the blu-ray player. So it seems the only discrepancy is the price adjustment for the TV, which again went down from $to $within the day window that was available for price adjustments because of the best buy elite member number used on the orderIf Mr*** can complete the adjusment in full, I will drop my complaintThank you.Regards,*** ***
Dear Revdex.com,Best Buy feels that we have fully addressed the Customers concerns that were forwarded to your office.I have spoken to the Customer and given her direction in which to pursue regarding a Recall for her vehicle.Please forward any additional questions or concerns to our office and we will respond accordingly.Warmest Regards,Best Buy
Dear Revdex.com, Thank you for bringing Ms*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer Our field manager advised the work is complete and the customer confirmed this as wellBest Buy considers the matter
closed Regards, Kathryn S
Initial Business Response /* (1000, 11, 2015/09/10) */
Hello; I am Brian with the Executive Resolution Team at Best Buy corporate headquarters
I am sorry to hear of the issues with these televisionsI have reached out to management at the Best Buy store, and while the store General Manager
states that they opened two televisions in-store to ensure they were not cracked befoer Mr*** took them home, the store is willing to make an extreme exception to accept the return of this last television
Store management reached out to Mr*** a few weeks ago after we received this complaint, and invited him in to process that return, but the store reports that he has not yet come in as expected
Thank you for making Best Buy aware of this concern
Sincerely,
Brian P ***
Executive Resolution Specialist
Best Buy
Brian.***@BestBuy.com
(612) ***
Dear *** ** Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I regret that Best Buy is unable to make any refund at this time for reasons previously explained to
you by our Customer Relations Thank you. Best Buy considers this case closed Sincerely, Larry S
I am confirming refund has been applied to this order Best Buy representative, please advise on return procedure for returning the product to you Would I be best served to return it to a store with the order information and Revdex.com file #? Thank you for your prompt response to my inquiry. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Dear Revdex.com, Thank you for brining Ms***'s concern to our attentionThe gift card in the amount of $will need to be sent via mailWe are unable to issue this value for this situation as an emailed gift cardThere was a delay in this being sent out, an authorization was requested to allow
this to be sent via mailWe have pushed this forward and requested it to be expedited to the customer. We are sorry for this delayThe current phone they have does not need to be sent back to Best BuyBest Buy locations offer recycling for cells phones if they choose to dispose of it this wayWe direct the customer to reach out to the local store or our website, BestBuy.com, for more information on thisPlease forward any additional concerns to our office and we will respond accordingly. Thank you,Best Buy
Dear Revdex.com,Thank you for giving us the opportunity to address Mr***'s concern.Best Buy provides a 45 day return and exchange period, for our Elite Members, on most of our productsIn an effort to remain fair and equal to all of our customers, we are unable to make an exception to this
policyMr***'s request is more than days past the return/exchange time frame. Thank you,Gail D
Dear Revdex.com,Thank you for bringing *** ***'s concern to our attention.When the customer claims to have vehicle damage due to an install the customer would need to contact our insurance company, Sedgwick, to file a claim.This is not something that I can do on behalf of the customer, it does require
the customer contacting them directlyThe phone number to file a claim with Sedgwick is: ###-###-####.The customer will be assigned a dedicated adjuster who will contact the customer directly.Thank you,Best Buy