Best Buy Stores, LP - US Headquarters

Dear Revdex.com,Customer has not been able to be reached as they were moving cross country for the last few weeks. Spoke to the customer and apologized for her experience Customer agreed to close the complaint. Thank you,Larry S

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our executive resolution team for proper review. We are very sorry to hear about the described difficulties experienced in an effort to obtain the
desired delivery date and a promotion offered. At this time we have reached out to the customer to resolve the issue of the delivery date and the promotion. The customer’s online order is now complete and the customer has the product ordered We consider this matter resolved and closed at this time. If any further information comes forward we will address those concerns accordinglyBest Regards, Amanda HExecutive Resolution Specialist Best Buy CoInc

I am rejecting this response because: I want the opportunity to speak to MrsBethany H./Executive officer of Best Buy Stores, LP - US Headquarters to resolve this matterBy removing my cellphone information from one of their customer's accounts, and only then, I would be satisified with a resolution between myself and Best Buy Stores, Headquarters.o

I am
rejecting this response because:
No price match was autorized by BEST buy headquaters even after I was assured by TWO employees that it was approoved on two diferent ocasions Doris ,supervisor from headquaters, case number *** ,refused to match the priceStatement was made " does not matter what employees told the customer as final comes from DorisI am not sure what kind of discount Best Buy issued but it was not done at the time of conversationBest Buy supervisor was very rude to the customerBest Buy cannot be trusted and that led to sale cancelation few days after.I hear no appology issued for treating the customer,as no one should be treated this way. Thank you.*** ***

Dear Revdex.com,Thank you for your partnership in bringing this matter to our attentionCorrespondence regarding this case has been brought to our Executive Resolution Team for further review.We sincerely apologize for any frustration and inconvenience experienced thoughout this serice periodAt this
time, our records indicate the defective dishwasher has been exchanged for a new dishwasher on 02/14/17.While Best Buy considers this case closed, please bring any new information to our attention and we will respond accordingly.Best regards,Shane M.Executive Resolution SpecialistBest Buy CoINC

May 10th,
To Whom It May Concern:
Best Buy feels that we have fully addressed *** ***s concerns in our previous response sent to your offices and our position remains unchangedNevertheless, please forward any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance ***
Senior Executive Resolution Specialist
Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing the customer’s television concerns to our attentionFor customer satisfaction, our Northbrook, IL store completed a television exchange on 8/5/ Sincerely, Dean *** Executive Resolution Specialist ###-###-####

Dear Revdex.com,Thank you for bringing *** ***'s concern to our attentionA member of our office has been in contact with Ms*** and verified both Sedgwick and the third party have been in contact with her around the claimShe has been given direction on the steps to take and has been doing so
At this point, she must continue to work with these teamsShe has our contact information and we will be monitoring the situation.Thank you,Best Buy

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the dishwasher delivery and installation service to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their
expectationsWe have in place a specific team for assisting customers with appliance delivery and installation service*** ***’s Revdex.com complaint was forwarded on to our Geek Squad Appliance Customer Care Team which will be assigned to a case managerThe Appliance Customer Care team case manager will be contacting customer directly in resolving their situation for the dishwasher delivery and installation service Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Initial Business Response /* (1000, 5, 2015/11/27) */
Dear Revdex.com,
Thank you for bringing this matter to our attentionThe customer did have issues getting the correct ship to address entered when placing his on-line orderDuring his follow up with customer service to get the address updated, we
were unable to make a correctionAt this point, we have connected with the customer and offered a resolution that was acceptedBest Buy considers this matter closed
Thanks,

Dear Revdex.com, I forwarded the information to our dedicated team that works specifically with escalated appliance delivery and installation issuesI will follow up as soon as I hear back from them regarding this matter. Sincerely, Dan S.Best Buy Executive Resolution Team

Dear Revdex.com,Best Buy has issued a $check to be mailed to the address provided in the Revdex.com complaintThis will arrive with in 2-weeksBest Buy would like to apologize for any inconvenience or any frustration that this situation may have caused.Kind regards,Ash

Dear Revdex.com, To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolution Warmest Regards, Best Buy

I am rejecting this response because: I attempted to bring this to the attention of Best Buy previously, like many other customers they have blew me offVerizon wasn't willing to take full responsibility for Best Buy's business practices and or lack of training

Dear Revdex.com, We apologize for any frustration or inconveniences this may have caused the customer. Fraud is not a pleasant experience to go through. Regrettably Best Buy's position remains unchanged. Best Buy is not responsible for lost or stolen gift cards. We are however able to cancel and reissue gift cards if there is a remaining balance on them should a customer become a victim of theft or misplace the card. In this instance the balance had $on it when the initial interaction happened with Best Buy in December. We would not be able to accommodate the customer's request. Sincerely, Scott M

I am rejecting this response because:
The trouble I went through for exchanging one computer for another, both computers have only worked for a month or twoThese computers are lemons, I understand they sent it out for service however neither worked properly and I do not feel this computer will last as long as it should as a brand new computer for over $I would prefer a refund to buy another productThis is not been the experience I would expect from Best Buy or with the products they sellThe computer has been in service for over days and the parts are coming from the manufacturer that provided a faulty product to begin with

Dear Revdex.com, Thank you for bringing Mr***'s concern to our attentionThe customer has already been in contact with our executive offices and has been directed to reach out to The Retail Equation and follow their steps of procedureAs the customer may have been informed of already, our return and
exchange policy is designed to keep prices low and prevent unnecessary returnsNear the bottom of each receipt, the following is printed: “A valid receipt is required for returnsExcept where prohibited, we may request an IDID info may be stored in a secure, encrypted database used for tracking returns & exchangesBest Buy reserves the right to deny any returnFull return and exchange policies are online at www.BestBuy.com.” Additionally, on BestBuy.com under the Return & Exchange Policy heading, the following is displayed: “Like many retailers, we use a third party to help prevent losses by detecting improper returns, and, except where prohibited, require a valid ID for all store returns that lack proof of purchaseReimbursements on returns lacking proof of purchase may be denied or limited and state sales tax and fees will not be reimbursedWe accept U.S., Canadian, and Mexican Driver's Licenses; U.SState ID; Canadian Province ID; Matricula Consular; U.SMilitary ID; Passport; U.SLaser Visa; and U.SPermanent Resident CardOur third-party processor may record your ID information when you return an item, and keep it in a secure database to help us validate future returnsIf we caution you or deny your return, you may request a copy of your Return Activity Report by calling ###-###-####..” Thank you,Best Buy

Thank you for bringing this situation to my attentionI do see that the $Best Buy gift card was voided on May 3rd for an unknown reason, and I apologize for thisI am ordering a replacement $Best Buy gift card which will be mailed to the same address as the previous oneThis will arrive within approximately 2-weeksRespectfully,Brian *** Executive Resolution Team Best BuyDirect: ###-###-#### Fax: ###-###-#### ***

Dear Revdex.com, Thank you for making Best Buy aware of the concerns brought to you by Mr*** regarding a recent issue with our promotion bundles. After reviewing the order placed on bestbuy.com, it appears that the computer Mr*** had purchased was not one of the featured laptops,
therefore resulting in ineligibility for the promotionA full list of eligible products is featured on the following link, which is also the link notated by Mr***The terms of our promotion also state, “Excludes packages and laser printers.Cannot be combined with other offersMarkdowns taken from regular prices…” which would disqualify any items on sale from being a part of this promotion. http://www.bestbuy.com/site/offer/182645/pcmcat748302046812.c?id=pcmcat748302046...⇄ We sincerely apologize for any confusion that may have been caused as a result of this unfortunate experience. Sincerely, Shane ***Executive ResolutionBest Buy Corp

I am rejecting this response because: I contacted them in may which is when I purchased the phone about the activation of the phone to which I was told had to be activated with a Verizon Sim card before I could use on my current phone providerI have never had Verizon phone serviceI was told before I purchased the phone that it was unlockedIt was always understood that I didn't have Verizon service and would not be using it on that service