Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention. Correspondence regarding this case has been brought to our executive resolution team for proper review. We are very sorry to hear of the frustrations regarding our Best Buy marketing practicesPlease
know that we have unsubscribed the customer from all future marketing emails, mail flyers, or phone callsPlease note, they should allow up to business days to unsubscribe and may receive additional e-mails in the meantimeFor privacy information, you can view our Privacy Policy, read about our privacy practices and learn how you can control and protect your personal information onlinehttps://www.bestbuy.com/site/help-topics/privacy-policy/pcmcat204400050062...⇄ Regards, Bethany

Revdex.com:
This has been resolved in this instance but there have been other issues come to play with regard to advertising and "Digital Downloads" which I'm working to resolve outside of the Revdex.com

Revdex.com,We have refunded of the products, the
remaining two are experiencing some systematic difficulties while getting the refund processed. This issue has been escalated and is being addressed as fast as possible. We have sent the customer a gift card for the inconvenience and delay. Regards, Nick S

December 4, To Whom It May Concern: Best Buy feels that we have fully addressed Mr***’s concerns in our previous response dated November 22, 2017, and our position remains unchanged and there will be no additional information supplied regarding the cancelled orders in question. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Initial Business Response /* (1000, 5, 2015/06/23) */
Hello Ms***,
Thank you for contacting Best Buy through the offices of the Revdex.comMy name is Cassie and I work with the Executive Resolution team at the Best Buy corporate office
I am extremely sorry for any
misinformation that may have been provided to you, and I assure you that every step is being made to prevent situations such as this from arising in the future
When products are sold that require activation, such as a cell phone or some tablets, a contract is provided that explains any associated costs or terms associated with the product activationIn order for a product to be activated in our store, this contract must be signedAlthough we do our best to explain the terms in full, there is some responsibility on the part of the consumer to make certain to familiarize themselves with the terms provided
After working with the store to resolve your issue, I was made aware of the fact as a resolution the store has asked you to come in to return your iPad, so that the monthly contract for the iPad can be adjusted or removedThis would need to be processed at the store in which the product was purchasedTori, the mobile manager at the store has been in contact with you, and will continue to assist in any way that he can
The last contact that we have had with you was Saturday 06/20, as an email was sent to the address provided aboveIf you could please respond back to that email, we should be able to move forward
Thank you again for making Best Buy aware of this issue
Kindest regards,
Cassie E

Dear Revdex.com, Mr*** was provided with a return label on 2/22/to send the Oculus Rift back to our Return CenterThis was emailed to him by our Primary Support team. The tracking number is ***For some reason it has not been sent back to us
yet. https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=*** The refund may take 3-business days to process once receivedAfter the refund is complete on our end, the funds will be applied to their account in accordance with how thir financial institution normally processes credits. Thank you, Dan S.Best Buy

I am rejecting this response because:I am not the party who cancelled the orderI contacted a member of support last Friday and was supposed to receive a call back but never didYes, it is true that we’ve gone with another company for our needs but I did not resolve or cancel anything with Geek Squad

Revdex.com, Thank you for bringing this to our attentionWe can validate that the customer was supposed to receive this promotionFor reasons unknown, AT&T is not honoring their promotion for the customerAs requested, to remedy the matter, Best Buy is sending the customer a $*** Best Buy Gift
Card to the address provided The customer should see the gift card in 1-weeksPlease know this will be sent in a secure envelope, and will not be marked Best BuyPlease advise the customer to be looking for the gift card to arrive, and to check all mail Thank you for allowing us to address these concerns Warmest Regards, Sarah L

July 28, To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns in the previous correspondence forwarded to your office on July 22nd, as the customer was offered a resolution to their concerns by the store staff and declined the offer. Furthermore, as stated previously the product was outside of the return/exchange time and we would be unable to fulfill the customer’s request for a refund and our position remains unchanged. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus

Revdex.com,
Thank you for bringing this to our attentionPlease know that I looked at all order details for the purchase in questionIn our order system, we can see that the order was placed with an email address belonging to the customerWe can confirm this, as the email address used is also linked
to the customer's My Best Buy Rewards accountHis correct address was usedWe have no record of the address he listed in his complaintIn addition, we have no orders under the email address listed in his complaint
The order was placed with all of the customer's correct information, and had no sign of any suspicious or fraudulent activity
Additionally, we have no record of the customer contacting Best Buy until February of
The customer did contact Citibank, who did open a fraud case; however, it was closed as the phone was mailed to him, and receipt of the phone was confirmed
Citibank also has record of advising the customer to return the item to Best Buy for refund, and have record that he stated he did not want to return the phone to Best Buy, or work with Best Buy, and wanted to resolve this directly with Citibank
As the customer's order does not appear to be fraudulent, and he declined to contact us for return when receiving the unit, Best Buy respectfully declines the customer's request
We have worked with Citi who had similar findings, and the customer is responsible for the amount owed
If the customer believes this to be fraud, we would advise him to contact his local authorities for investigation, as we will not be refunding the customer
Thank you for allowing us the opportunity to review and address this matter
Regards,
Sarah L

Dear ***, Thank you for contacting Best Buy through the office of the Revdex.comI am Larry S with the Executive Resolution Team at Best Buy Corporate Headquarters. I apologize for the inconvenience and frustration this matter has caused youI am pleased to hear that your
local Best Buy Store has been in contact with you and is refunding the remaining charges as you requestedThank you for your patience and again, I apologize for your experience, as we do value your business. Best Buy considers this matter resolvedSincerely, Larry S *** ** *** ***

Dear Revdex.com: Best Buy feels that we have fully addressed Mr***’s concerns that were forwarded to your office in our previous response and we maintain our position Best Buy is not able to reissue a gift card that has a $balance, and as such, we are not able to reissue the gift card in questionBest Buy considers the matter closed Regards, Kathryn S

I am rejecting this response because: I have attached my rejection response in a word doc as I could not put all the information as it is more than the allowable response

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attentionWe apologize for any inconvenience this may have caused. We will be following up directly with the customer to resolve outside of the medium of the Revdex.com. Sincerely,Kelsey F

Dear Revdex.comBest Buy feels that we have fully addressed the complaint that our customer sent to your officeBest Buy has diagnosed the issues and resolved the issues with the vehicle to ensure proper functionality of the audio system and remote start systemNevertheless, please forward any
additional concerns to our office and we will respond accordinglySincerely,Best Buy

I am rejecting this response because:
This response is just acknowledgement of my complaints and promise to look into the matter, not a response to the complaint

Dear Revdex.com,WE have reached out to the Customer four times, ( two phone calls and two emails)The Customer has not responded. We are unable to fully address the Customers concerns until he contacts us back.Warmest Regards, Best Buy

08/25/2017 To whom it may concern, After speaking with the customer Best Buy has reactivated the requested Geek Squad service plan The plan will be active immediately, and we now consider this matter fully resolved Nevertheless, please feel free to reach out to me should any
further issues arise

I am rejecting this response because:
Bestbuy conveniently has no record of any contact with local Bestbuy store and or customer service in regard to missing items, the local store insisted the items were received even though they showed no proof of suchI was advised to charge back the purchase, they should have known to cancel plans which terms of were not provided to me at any point in time. Besbtuy likes to refer back to terms of these contracts when they were never disclosed. I charged back said purchase made on or around 9/25/2017. Despite what Bestbuy claims, the reason for charge back is for items not received and not "item not as described"I've double checked this with claims dept at Capital One Bank, it was verified as "items not received" claim which was closed out and final credit issued as Bestbuy provided no proof of receipt. Please advise Bestbuy Stores that refunding purchase as they should do does not fully resolve matter as again, my bank charges overdraft fees for each item totaling (each). Furthermore, Bestbuy has a decent number of complaints/horror stories against it with regard to their service plans and their products/serviceNeedless to say, they have little to no credibilityAdditional complaints will be filedIn closing, this information will be included in a small claim suit as well as to a class action attorney investigating Bestbuy and its GSP (Geek Squad Plans)

Dear Revdex.com, Thank you for bringing this concern regarding Dadrien Barnes's recent return warning to our attention. Our return and exchange policy is designed to keep prices low and prevent unnecessary returnsNear the bottom of each receipt, the following is printed: “A
valid receipt is required for all returnsExcept where prohibited, we may request an IDID info may be stored in a secure, encrypted database used for tracking returns & exchanges.” Best Buy reserves the right to deny any returnFull return and exchange policies are online at www.BestBuy.comAdditionally, on BestBuy.com under the Return & Exchange Policy heading, the following is displayed: “Like many retailers, we use a third party to help prevent losses by detecting improper returns, and, except where prohibited, require a valid ID for all store returns that lack proof of purchaseReimbursements on returns lacking proof of purchase may be denied or limited and state sales tax and fees will not be reimbursedWe accept U.S., Canadian, and Mexican Driver's Licenses; U.SState ID; Canadian Province ID; Matricula Consular; U.SMilitary ID; Passport; U.SLaser Visa; and U.SPermanent Resident CardOur third-party processor may record your ID information when you return an item, and keep it in a secure database to help us validate future returnsIf we caution you or deny your return, you may request a copy of your Return Activity Report by calling ###-###-####..” We have contacted the customer and have informed him the warning has been liftedHowever any future returns may cause a warning to be placed again Thank you,Best Buy